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ICICI Lombard Car Insurance Claim

170 reviews Rate This
    Network Garages8,800+
    Claim Settlement Ratio87.71%
    Emergency AssistanceAvailable 24/7
    Policies Issued2.6 crore in FY20
    AccreditationiAAA Rating by ICRA
    Presence46 Countries

    ICICI Lombard Third Party Car Insurance

    A claim is the legal right of a policyholder, which he/she gets in return of premiums paid during the policy tenure. It protects you from spending a large amount of money in the case of an accident. The claim settlement process at ICICI Lombard is quite simple and hassle-free. It pays out the claim amount based on the type of policy and the amount insured.Moreover, the company also provides free pickup/towing service after an accident. There are two types of claim settlement processes offered by the company, namely cashless claim settlement and reimbursement claim settlement. Let us proceed to know about the procedures in brief.

    List of Documents Required During Claim Settlement

    Following documents are required at the time of settling a bike insurance claim with ICICI Lombard General Insurance:

    • Copy of FIR
    • Policy document copy
    • Claim Form duly signed
    • Valid driving license copy
    • Valid R.C. copy of the vehicle
    • Original repair bill, proof of release and cash receipt.

    How To Make ICICI Lombard Cashless Car Insurance Claim?

    A cashless car insurance claim can be made with ICICI Lombard General Insurance without any delay by following the below-mentioned process:

    1) Inform the company

    Inform the insurer as soon as possible after an accident or mishap on the road. You could call the toll-free number 1800 2666 or SMS “CLAIM” to 575758. Describe the accident if asked and provide details of the witnesses (if any).

    2) Lodge an FIR

    In the case of a serious injury or death to any individual (third party or policyholder), seek medical attention immediately . After that, you should file a FIR with the nearest police station.

    3) Confirmation

    A Customer Service Manager (CSM) will contact you within 24 working hours to confirm the initiation of the claim process. You will also be guided to the nearest cashless workshop.

    4) Repair and documentation

    After the survey of the vehicle, a towing service will also be arranged by the insurer. The CSM will get the estimate for the repairs of your vehicle and give approval after assessment.

    5) Claim settlement

    Once the documents have been submitted and processed, the company will inform you of the amount you must pay (your liability), with the rest being paid straight to the workshop by the company.

    How To Make ICICI Lombard Reimbursement Car Insurance Claim?

    A reimbusement car insurance claim can be made with ICICI Lombard General Insurance without any delay by following the below-mentioned process::

    1) Get in touch with the company

    Intimate the insurance company right-after a mishap or accident. This will initiate the claim settlement process.

    2) File an FIR

    In case of severe injury/death of any person (third party or policyholder), seek immediate medical attention. This should be followed by lodging an FIR at the nearest police station.

    3) Surveying of vehicle

    If your vehicle has been seriously damaged in an accident, leave it at the incident site. The company will assign a surveyor to inspect the car and provide a report to the company. Instead, you can request a pickup/towing service to transfer your damaged vehicle to the repair facility.

    4) Documentation

    A surveyor will assess the cost of repairs and submit the report to the insurance company. You also need to submit documents like policy note, tax receipt, copies of registration book, driving license etc. along with a copy of FIR to the surveyor/representative.

    5) Claim settlement

    Once the formalities are done, you need to pay the entire cost of repairs at the garage. The company will reimburse the agreed claim amount as soon as possible.

    ICICI Lombard No Claim Bonus

    The car insurance policy offered by ICICI Lombard comes with a range of advantages that offer a helping hand during times of need. The quick and prompt insurance service, as well as the claim settlement benefit, act as a useful companion for safe and secure driving. The car insurance policy of the insurance company helps to reduce accidental worries and the resulting financial needs for damage repair.However, if you raise no claim in the policy period, you can gain a No Claim Bonus (NCB). It is a benefit that considerably cuts your cost of premium while offering you the same amount of coverage. In simple terms, it acts as a reward for safe driving and making no claims.

    When it comes to No Claim Bonus, it is applicable only on a standalone own-damage car insurance plan and comprehensive car insurance plan. To keep this benefit intact, every policyholder should keep renewing his or her policy timely every year. Also, you can transfer this car insurance benefit to another car too as it is offered to the policyholder, not to the vehicle. This benefit can also be transferred from one car insurance policy to another in order to maintain and use it for a longer period of time. Wherever applicable, the No Claim Bonus will be offered in the range of 20% to 50%, with each claim-free year contributing to the amount.

    Common ICICI Lombard Car Insurance Claim Rejection Reasons

    There are specific conditions that may lead to the rejection of the claim. The policyholder needs to check that the claim is not rejected due to the following reasons:

    • Act of negligence
    • Driving without licence
    • Misinterpretation of facts
    • Driving in intoxicated state
    • Registration of a fraud claim
    • Claiming wrong coverage amount
    • Improper functioning of the vehicle parts
    • Lack of details required to process the claim
    • Delay in intimation about the mishap to the insurer.

    ICICI Lombard No Claim Bonus

    The car insurance policy offered by ICICI Lombard comes with a range of advantages that offer a helping hand during times of need. The efficient and prompt insurance service and claim settlement benefit act as a companion that facilitates safe and secure drives. The car insurance policy provided by the insurance company helps reduce accidental worries and subsequent financial needs that may arise for damage repair. However, if you raise no claim in the policy period, you can gain a No Claim Bonus (NCB). It is a benefit that considerably cuts your cost of premium while offering you the same amount of coverage. In simple terms, it acts as a reward for safe driving and making no claims.

    When it comes to No Claim Bonus, it is applicable only on a standalone own-damage car insurance plan and comprehensive car insurance plan. To keep this benefit intact, every policyholder should keep renewing his or her policy timely every year. Also, you can transfer this car insurance benefit to another car too as it is offered to the policyholder, not to the vehicle. You can also transfer this benefit from one car insurance policy to another policy to retain and use it for a longer period of time. The No Claim Bonus, wherever applicable, will be offered within the range of 20% to 50%, as it accumulates with every claim free year.

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    635 Icici Lombard Cashless Garages in India

    ICICI Lombard Car Insurance Claim FAQs

    • How to register a car insurance claim?

      Contact the company’s toll-free number to register a claim. You will be provided with a claim number for reference. Alternatively, you can SMS “CLAIM” to 575758 or use the ‘Lodge A Motor Claim’ service provided by ICICI.

    • When should I file an FIR?

      An FIR needs to be lodged at the nearest police station in case of "Third Party Property Damage", "Bodily Injury" or "Theft".

    • How much do I need to pay in cashless claim settlement?

      ICICI Lombard has a network of over 8,800 cashless garages. In a cashless claim settlement process, you need to pay only your part of liability. Whereas, the rest is paid by the company.

    • What are deductibles?

      Deductibles mean the amount you are liable to pay in case of a claim. This amount is deducted from the total claim amount. Car Insurance Policy carries a Compulsory Deductible of Rs 1,000 (for vehicles less than 1500 cc) or Rs 2,000/- (for vehicles more than 1500 cc).

    • What is meant by Constructive Total Loss?

      Constructive Total Loss or CTL means loss/damage of your vehicle when the cost of retrieval/repairs is more than 75% of the Insured Declared Value (IDV) of your vehicle.

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