Reliance Nippon Life Insurance

Below are some of the most popular and frequently chosen Reliance Nippon Life Insurance plans.

• Claim Settlement Ratio: For FY 2022-23, Reliance Nippon Life Insurance’s claim settlement ratio was 98.74%.
• A 10-Day Claim Settlement Guarantee: The insurer provides a 10-Day Claim Settlement Guarantee, stating that all the death claims received from Life Policies where four or more annual premiums have been paid will be settled in 10 calendar days. In case of delays, applicable interest as per IRDAI regulations will be paid.
  
• Extensive Network of Offices & Advisors: Reliance Nippon has 713 network offices along with a team of 61,036 advisors who are always on the verge of helping individuals select the right policy according to their needs.
  
• High Sum Assured Options: Many of their plans offer the option of a high sum assured that provides significant financial protection for your family.
• Wealth Creation: Savings and investment plans by the insurer help policyholders build wealth over time and create a retirement corpus.

To buy a Reliance Nippon Life Insurance policy, the following eligibility criteria must be met by applicants.

• Age must be within 18-60 years. However, the exact age varies depending on the plan.
• A steady source of income is a must, whether from salary or business. For the proof of income during the application procedure, three months of salary slips or six months of bank statements will be required.
• Some policies may require individuals to undergo a medical evaluation or provide health information.
• ID proof will be needed for the KYC verification.

Reliance Nippon Life Insurance offers the below riders, which you can add to your base policy to enhance its coverage.

• Reliance Nippon Life Accidental Death Benefit Rider: In case of life assured’s accidental death, a lump sum equal to the rider sum assured is provided.
• Reliance Nippon Life Term Life Insurance Benefit Rider: Get a lump sum benefit on the policyholder’s unfortunate death.
• Reliance Nippon Life Accidental Death and Disability Rider: In case of life assured’s accidental death, a lump sum equal to the rider sum assured is provided. In case of total and permanent disability, an amount equal to the rider sum assured is paid in equal annual installments over the years.
• Reliance Nippon Life Accidental Death and Disability Plus Rider: In case of policyholder’s accidental death, a lump sum equal to the rider sum assured is provided. In case of total and permanent disability, an amount equal to the rider sum assured is paid in equal annual installments over the years. Also, the future premiums will be waived.

You can buy a Reliance Nippon Life Insurance policy both offline and online through InsuranceDekho or via the insurer's website.

Buy Reliance Nippon Life Insurance Policy Online Through Insurer

You can buy a Reliance Nippon life insurance policy through the insurer by following the step-by-step procedure on their website.

Buy Reliance Nippon Life Insurance Offline Through Insurer

You can visit the nearest Reliance Nippon Life Insurance branch office and get help from their customer representative regarding the different available plans and application procedures

Below are some of the documents that need to be submitted by the applicant to buy a Reliance Nippon Life Insurance plan.

• Identity Proof (Aadhar Card/Passport/Voter ID/Driving License/PAN Card)
• Duly filled and signed proposal form
• Address Proof
• Proof of Income
  • Salary slips (last three months)
  • Bank statements (last six months)
  • Income tax returns (ITRs)
• Medical examination reports, as requested by the insurer for specific plans.

Below is the step-by-step claim procedure for Reliance Nippon Life Insurance.

Step 1) On the Reliance Nippon Life Insurance official website, find the “Claims” option on the homepage.

Step 2) You will see various types of claims forms once you scroll down. Click on “Know More” to download the claim form.

Step 3) Collect all required documents, such as the policy document, medical reports, Photo ID proof, policyholder’s death certificate, and any other relevant supporting documents.

Step 4) Fill out the form with all necessary details and send it with all required documents to Reliance Nippon Life Insurance’s head office or a nearby branch office. You can also send scanned copies of the filled claim forms via email to rnlife.claims@relianceada.comor courier them to the below address: (2)

“The Claims Department, Reliance Nippon Life Insurance Limited, Office no. 701 & 702, 7th floor, Silver Metropolis, Off Western Express Highway, Goregaon East, Mumbai – 400063.”

Step 5) Upon successful verification of the documents, the insurer will disburse the payout within 10 Calendar Days. In case of a delay above regulatory turnaround time (TAT), applicable interest will be paid.

For expert claim settlement assistance, do not hesitate to reach out to InsuranceDekho customer support via phone (755 1196 989) or email (support@insurancedekho.com).

Reliance Nippon Life Insurance provides a 15 to 30-day grace period, depending on the chosen policy. In this period, the insured can make the premium payments after the due date. Still, if the payments are not made in the specified grace period, the policy will lapse, and all the associated benefits will immediately cease.

If the policyholder dies during the grace period, the claim will still be processed only if the premiums are paid. But if the grace period ends and payments are not made timely, no claim will be paid out. So, it’s important to pay all the premiums timely to keep the policy active and continue enjoying all the benefits.

Steps to Revive Lapsed Reliance Nippon Life Insurance Policy

If the insured discontinues making premium payments even during the grace period, the active plan automatically lapses. However, the insurer offers the choice to revive the policy within five consecutive years from the first unpaid premium due date and before the policy expires.

Follow the below steps to revive the lapsed Reliance Nippon Life Insurance policy.

• Contact Insurer: Get in touch with the Reliance Nippon Life Insurance customer support team and let them know that you want to revive your lapsed policy.
• Pay Outstanding Premium With Penalty: To revive the policy, the insured needs to pay the arrears of premiums along with the prevailing interest rates. The rate of interest for revivals for FY 23-24 is 7.50% p.a. compounded yearly.
• Submit Medical Report: Depending on the timeline for when you are reviving the policy, the insurer may request a medical report. For instance, if the policy revival procedure is done within six months, a medical report may not be required, but after six months, medical report submission becomes mandatory.

Follow the below steps to check the Reliance Nippon Life Insurance policy status online via InsuranceDekho.

• Head to our official website and find the “Login” option in the top-right corner.
• To log in, fill in your registered mobile number and OTP.
• Once you are successfully logged in, the dashboard with a list of all your policies will be visible. Among them, select the Reliance Nippon Life policy to view its current status.

Here’s how you can check Reliance Nippon Life Insurance policy status through offline channels:

• Get in touch with the insurer via their toll-free no, 1800 102 1010 (9:00 AM to 6:00 PM, Monday to Saturday). Provide them with your policy details, and they’ll help you with the policy status. (3)

Here are some of Reliance Nippon Life Insurance’s recent awards and achievements that have made it one of the top insurance companies in India.

Excellence in Voice of Customer-Driven Service Recovery (Life Insurance) in 4th Edition CX Excellence Awards 2024.

Best Multichannel Communication Campaign For Brand Marketing (Life Insurance) in Martech Excellence Awards 2024.

Grand Prix Award – Customer Engagement Team of the Year in ACEF Global Customer Engagement Awards

Innovative Customer Service Award in ACEF Global Customer Engagement Awards.

Reliance Nippon Life Insurance Customer Service & Support

• Customer Care Number: You can call customer support at 1800 102 1010 (9:00 AM to 6:00 PM, Monday to Saturday). For claims-related queries, dial 1800 102 3330. (4)
• Email: Send an email to rnlife.customerservice@relianceada.com.
• In-Person Visit:Locate a service centre (5) for in-person assistance.
• WhatsApp Assistance: Chat with the customer support team at (+91) 72088 52700.

If your complaint has not been resolved for more than ten working days, contact the branch manager or the local grievance redressal officer (6) at your nearest branch.

If you are still not happy with the solution provided, then contact:

• The Head of Customer Care at rnlife.headcustomerservice@relianceada.com or write to the Grievance Redressal Officer or Principal Compliance Officer at rnlife.gro@relianceada.com

You can also file a grievance in any of the following ways:

• File a grievance from the official Reliance Nippon Life website by entering the policy number and what the grievance query is about. (7)
• If the issue is still not resolved, contact the insurance ombudsman. Head to the official website of Reliance Nippon Life to get the Ombudsman list. (8)

InsuranceDekho Complaints & Grievance Redressal

You can contact our grievance redressal team if you are not satisfied with Reliance Nippon Life's customer support team:

• Contact Number: 7551196989

• Email: grievance@insurancedekho.com or PO_GIBPL@girnarinsurance.com