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Icici Lombard Car Insurance FAQs

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Highlights
    Network Garages8,800+
    Claim Settlement Ratio87.71%
    Emergency AssistanceAvailable 24/7
    Policies Issued2.6 crore in FY20
    AccreditationiAAA Rating by ICRA
    Presence46 Countries

    Overview

    • I want to purchase my car insurance from ICICI Lombard. What are the advantages I can get?

      ICICI Lombard rewards you with ample of benefits on purchasing car insurance. You are entitled to instant issuance of policy and can also avoid finishing tons of paperwork. Paying for your policy is easy too. Debit card, credit or net banking – use any of the following and get your policy done in minutes

    • Can I renew my ICICI Lombard policy online?

      Of course you can. Just log into your policy page and keep tabs on the expiry date. To be on the safe side, get your policy renewed at-least 60 days in advance of the expiry date. However, if the expiry date is crossed, the vehicle must be inspected before the policy is renewed

    • I already have a car insurance policy from another company. Can I renew my policy with ICICI Lombard?

      You can definitely renew any car insurance policy with an ICICI Lombard vehicle insurance policy. Cherry on the cake – it can be done online. Just apply and proceed with the payment using debit card, credit card or net banking and your policy will be renewed in minutes

    • What is the meaning of constructive loss in ICICI Lombard?

      Accidental damages and loses can be overwhelming at times. If the costs of repairing exceed 75% of the vehicles original IDV, the situation is referred as constructive loss

    • What services can I expect on choosing ICICI Lombard Road Side Assistance?

      There are a bunch of services you can avail on opting for a road side assistance cover from ICICI Lombard. Here’s a list:


      • Battery jump start
      • Provision of rental vehicle
      • Replacement of flat tyre
      • Towing facilities
      • Urgent supply of fuel
      • Assistance on breakdown over phone
      • Making arrangements for keys
      • Arrangements for accommodation

    • In circumstances of a car breakdown, will ICICI Lombard pay for the expenses or provide necessary services?

      ICICI Lombard offers assistance in case of vehicle breakdown

    • What types of vehicles does ICICI Lombard insure?

      ICICI Lombard insures both private and commercial vehicles. It also provides insurance for two-wheelers

    • In a particular policy period, how many times can I choose to go with a road-side assistance cover?

      Road side assistance is a very useful add-on. However, it does not mean that the perk can be availed innumerable times. You can only make use of the add-on 4 times in a particular insurance period

    • How to file a claim when I have an ICICI Lombard car insurance policy?

      It is easier than you think. Get in touch with ICICI Lombard on 1800-2666. Your claim will be registered and you will be given a claim registration number. Your job is mostly done here. The rest will be taken care of by the company

    • How to buy an ICICI Lombard car insurance policy?

      You can purchase an ICICI Lombard by calling us at 7551196989. We do the rest and check for quotes

    Zero Depreciation

    • How much do I need to pay for Zero Dep add-on cover?

      This solely depends on a number of factors, like the age of your car, IDV, etc. However, you can click here and get a quote for your vehicle after filling in a few details.

    • Will I get a discount if no claim is filed by me during the policy tenure?

      Yes, you are liable to get No Claim Bonus for every claim-free year, up to 5 years. However, there is no other discount offered by ICICI Lombard exclusively for Zero Dep add-on cover.

    • My car has Zero Dep cover, but the garage manager is asking me to pay the entire claim amount.

      This happens when you have opted for reimbursement claim, instead of cashless claim settlement. Don’t worry, you will be reimbursed with the total claim amount (including the depreciation amount) by the company.

    • What remains as my liability in the claim amount after purchasing Zero Dep add-on cover?

      There are still a few liabilities on your side even after having a Zero Dep add-on. There are a number of things not covered under a comprehensive insurance policy and any repairs made to them would go from your pocket.

    • What if the claim amount is more than the Sum Insured?

      If the claim amount surpasses the Sum Insured it is a case of the total loss of your vehicle. Such a case is investigated by the insurance company and claim is paid as per the sum insured.

    Third Party

    • What is covered under the third-party cover offered by ICICI Lombard?

      Third party policy covers the policyholder against injury/death of third-party and damages caused to third-party property.

    • Can I pay my third-party policy’s premium online?

      Yes, you can pay the premium for your third party policy online using a debit/credit card or net banking. For more details, call us at 075511-96989.

    • What if I lose my policy document?

      There is no need to worry if you have lost your policy document. You can call up ICICI Lombard and request them to email you the policy copy. You can take the printout of your policy.

    • What should I do after an accident?

      If the third-party has suffered from any fatal injury, seeking medical help must be the first priority. Immediately reach out to the nearest hospital for assistance and also inform ICICI Lombard in-between.

    • Do I need to register an FIR after an accident?

      Yes, lodging an FIR at the local police station is mandatory. You also need to submit a copy of the same to the insurer, along with other documents.

    Comprehensive

    • Why should I purchase ICICI Lombard comprehensive car policy?

      ICICI Lombard comprehensive car insurance policy has an extensive coverage plan. It covers injury/death of the policyholder, damages/theft of the insured car as well as indemnifies for third-party liability expenses.

    • What are the methods for inspection of the damaged car?

      ICICI Lombard offers self-inspection of your damaged car. You can use the company’s mobile app for the same. Alternatively, you can also ask for the arrangement of a surveyor.

    • What should I do if my car is stolen?

      In case of theft of the insured vehicle, lodge an FIR at the local police station and a copy of the same should be submitted to the company along with other documents. Also, inform the company about the incident and furnish them with details of witnesses (if available).

    • Does ICICI Lombard offer cashless claim settlement?

      Of course, in order to render hassle-free repair and claim settlement, ICICI Lombard has a network of more than 8,800 cashless garages spread across the country.

    • What documents do I need to submit to the company during the claim settlement process?

      You need to submit the following documents:

      • Original Claim form
      • Registration certificate (In case of a new vehicle which is less than 3 months old and registration certificate is not available, tax receipts and vehicle purchase invoice are collected)
      • Driving license of the person driving the vehicle at the time of the accident
      • Copy of Policy
      • Copy of Aadhaar Card & Pan Card/Form 60
      • FIR or Police report (depending on loss type)
      • Garage Estimate
      • Repair invoice
      • Cancelled cheque (In case of non-cashless settlement).

    Claim

    • How to register a car insurance claim?

      Contact the company’s toll-free number to register a claim. You will be provided with a claim number for reference. Alternatively, you can SMS “CLAIM” to 575758 or use the ‘Lodge A Motor Claim’ service provided by ICICI.

    • When should I file an FIR?

      An FIR needs to be lodged at the nearest police station in case of "Third Party Property Damage", "Bodily Injury" or "Theft".

    • How much do I need to pay in cashless claim settlement?

      ICICI Lombard has a network of over 8,800 cashless garages. In a cashless claim settlement process, you need to pay only your part of liability. Whereas, the rest is paid by the company.

    • What are deductibles?

      Deductibles mean the amount you are liable to pay in case of a claim. This amount is deducted from the total claim amount. Car Insurance Policy carries a Compulsory Deductible of Rs 1,000 (for vehicles less than 1500 cc) or Rs 2,000/- (for vehicles more than 1500 cc).

    • What is meant by Constructive Total Loss?

      Constructive Total Loss or CTL means loss/damage of your vehicle when the cost of retrieval/repairs is more than 75% of the Insured Declared Value (IDV) of your vehicle.

    Garage

    • What is ICICI Lombard Cashless Garage?

      ICICI Lombard has tied up with various garages or repair workshops that are specialized and well equipped to provide the insured with all kinds of car repair solutions at one location. To avail any kind of car repair service at a network garage, the policyholder is not required to pay even a single penny from his pocket as the insurance company will set the repair bill directly with the owner of the workshop.

    • Can I register for a claim if I wasn’t driving the car?

      Yes, you can register a claim, but under the following situations:

      • Your car should be insured
      • Person driving the car should have a valid license
      • Having additional premium for the paid driver (person driving the vehicle at the time of accident)
      • Other terms and conditions stated by the insurance company

    • What documents need to be submitted to file a cashless claim under the car insurance policy?

      Generally, the insurance company, in order to register for a cashless claim asks for documents such as copy of car insurance, claim form, repair bill, valid RC, driving license and other documents.

    • Can I first get my car repaired and then intimate the insurance company about the accident later?

      No, it is extremely important to first notify your respective insurance provider right after the accident and before getting your car repaired. Furthermore, make sure to inform your insurance company as soon as possible in order to avoid your claim getting rejected at a later point.

    • What are the advantages of availing ICICI Lombard Cashless garage service?

      Being a policyholder, you are entitled to receive the following benefits:

      • You will get to enjoy a quick, easy and hassle free claim settlement procedure.
      • There would be no hefty paperwork involved.
      • Availability to best customer service and satisfaction with the listed reliable garages under ICICI Lombard.

    Renewal

    • Can I purchase new add-on covers while renewing my insurance policy?

      ICICI Lombard offers policyholders the opportunity to purchase new add-on covers at the time of purchase and renewal after contacting the company. Purchasing an add-on cover along with your standard insurance policy requires extra premium.

    • Is there any way to get my policy details on Whatsapp?

      Yes, in order to provide details of the insurance policy to the policyholder right on their finger-tips, ICICI Lombard offers you the service to get policy details on Whatsapp. The request can be placed from the renewal page itself.

    • Do I need to fill in the entire details of my policy for online renewal?

      No, not at all. You just need to provide your policy number and engine number, followed by confirmation of premium amount and payment.

    • How can I renew my policy if I have lost the policy documents?

      You do not need to worry if you have lost the car insurance policy documents. You can renew your car policy through the official website of ICICI Lombard by just entering the registered mobile number. After the renewal, you will receive the documents of the renewed policy in your inbox.

    • How can I use my No Claim Bonus of my existing policy at the time of renewal?

      At the time of renewal, you can use the No Claim Bonus of your previous car policy to avail some discounts on the premium of the renewed policy. However, this facility will be available to the policyholder only if he/she renews the insurance policy within 90 days of the given expiry date.

    Premium Calculator

    • What is the use of car insurance premium calculator?

      With the help of car insurance premium calculator, you can easily calculate the premium amount and IDV value provided by different insurance providers. It will assist you in opting for a car insurance plan.

    • Can I avail the premium calculator to compute the policy premium for my old car?

      Yes, you can avail premium calculator to calculate the premium amount charged by various insurance companies to insure your old or used car.

    • What details I need to enter to calculate premium on the premium calculator?

      You should fill up details such as make, model and variant of the car, fuel type of car, RTO location of the car, engine capacity of the car, registration year of car, and so on, to find the premium amounts provided by several insurance companies through the premium calculator.

    • What factors affect the premium of a car insurance policy?

      Factors which influence the premium of car insurance cover are Owner’s Age, Insured Declared Value (IDV), Engine’s Cubic Capacity, No Claim Bonus (NCB), Anti-Theft Devices, Modifications and so on.

    • How can I avail the premium calculator to get the right premium amount?

      You can get the best premium calculator to compute the premium and Insured Declared Value (IDV) for your car insurance plan at the website of InsuranceDekho, i.e., www.insurancedekho.com.

    Add On

    • Which add-on covers are offered by the ICICI Lombard General Insurance?

      The ICICI Lombard General Insurance provides a range of add-on covers such as Zero Depreciation Cover, Consumables Cover, Garage Cash, NCB Protect, Return to Invoice, Engine Protect Plus, Roadside Assistance Cover, Key Protect Cover and Personal Belongings Cover.

    • Can I add more than one add-on cover in my car insurance plan?

      Yes, you can add more than one add-on cover in your car insurance cover. In fact, you can include any number of add-on covers provided by the insurance company in your insurance plan based on your needs and budget.

    • When can I include an add-on cover in my car insurance plan?

      You can either include the add-on covers in your car insurance policy at the time of insurance policy purchase or at the time of insurance policy renewal.

    • Will I have to pay an additional charge to avail add-on covers?

      Yes, you will have to pay for the premium charges of ICICI Lombard car insurance add-on covers along with your regular premium amount of base insurance cover to avail them.

    • Is it mandatory to add an add-on cover in your car insurance policy?

      No, it is not mandatory to include an add-on cover in your car insurance plan. To opt for an add-on cover in your insurance policy is your choice which could be depend on your budget and requirement.

    Policy Download

    • How do I get a duplicate copy of my ICICI Lombard car insurance plan?

      To get a duplicate copy of your ICICI Lombard car insurance plan, you need to write an application to the insurance company requesting them same. Also, make sure that you are writing the correct policyholder name, date of issuance, policy number and the type of insurance plan opted, along with it, attach FIR copy, advertisement copy( one which is issued in the newspaper) and indemnity bond.

    • What to do if I want to make corrections in my car insurance policy document?

      To make any corrections in the policy document, you can simply contact ICICI Lombard customer care executive at 1800 2666 and request them to make the necessary changes. Once the changes are made, the insurance provider would issue a new policy document to you.

    • How can I download my ICICI Lombard car insurance policy document?

      For this, you simply need to go to the ‘Group certificate of Insurance Page’ of ICICI Lombard. On the displayed web page enter policy number, date of birth and pan no, in order to get your policy document.

    • Can I download my ICICI Lombard Car insurance policy document using the policy number?

      Yes, you can easily download your ICICI Lombard car insurance policy document using the policy number. To know the detailed steps, refer to the above sections.

    • What is a policy document?

      It is basically an insurance proposal form that holds information regarding the insurance policy including details related to coverage offered, exclusions, inclusions and other important information. The policy document acts as a legal contract between the insurance provider and the policyholder.

    Own Damage

    • What is ICICI Lombard Own damage insurance?

      With ICICI Lombard own damage insurance plan, you can keep yourself protected against the loss or damage caused to your own vehicle incurred due to any kind of theft, accident or mishap.

    • Who is eligible to buy ICICI Lombard Own damage insurance?

      Any individual having an active third party insurance plan is eligible to buy ICICI Lombard own damage insurance plan in order to get coverage for their own car.

    • Is buying your own damage cover for a car necessary?

      No, it entirely depends upon the individual whether they want to buy their own damage cover or not. Moreover, as per law, it is only mandatory to buy a third party liability insurance.

    • How is premium calculated for my ICICI Lombard Own Damage Insurance Plan?

      The premium calculation for your ICICI Lombard own damage insurance plan is done after taking into consideration various factors like geographical zone, engine cc, car make, car age, vehicle type, amongst others.

    • What documents do I need to submit in order to make an own damage claim?

      The following set of documents are required to make an own damage claim:

      • FIR Report copy
      • Copy of car insurance plan
      • A copy of driving license
      • Car RC
      • Repair estimate
      • No claim certificate
      • Photo/Other proofs of accident or mishap
      • Any other documents (as asked by insurance company)

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