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National Car Insurance Claim

National Car Insurance

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National Car Insurance Claim

A car insurance claim is a procedure where insurers are liable to pay the policyholders for the damages incurred by or due to their cars. The claim amount and coverage is based on the type of the policy and sum insured of the policy. The National General Insurance provides cashless and reimbursement claim settlement procedures. The insurer offers its customers a hassle-free claim process with 78.52% of claim settlement ratio in FY 2017-18.

Documents Required for Making A Car Insurance Claim

  • Original driving licence
  • Car’s Registration Certificate (RC)
  • Original bills of repairs (in case of reimbursement)
  • Filled and duly signed claim form
  • Copy of the police complaint (FIR), if applicable.

In addition to these, the insurance provider can ask to produce additional documents as per the requirement.

How To Make A Cashless Car Insurance Claim With National General Insurance

Here are the steps to file a cashless car insurance claim with National General Insurance:

Step 1: Intimate the insurance provider

To request a claim, it is required to convey to the customer care team of National General Insurance about the accident of the insured’s car by dialing the toll-free number 1800 200 7710. The company will register your claim and will provide you with a claim registration number.

Step 2: Inspection of the damaged car

The National General Insurance will arrange an inspection and send a surveyor to examine the extent of damage incurred by the insured's car. You will be required to submit the required documents sought by the surveyor for inspection.

Step 3: Submission of report and documents

Based on the inspection, the surveyor will share a report with National General Insurance as per their terms and conditions. Then the insurer will ensure its liability and convey the insured person about the deductibles.

Step 4: Repair and claim settlement

After getting the confirmation from the National General Insurance, you can take your car to their network garages for repairs. You just need to pay for your liability amount of deductibles there and the rest will be taken care of by the insurance provider.

How To Make A Reimbursement Claim With National General Insurance

If you could not take your car to a car garage registered under the cashless garages of National General Insurance, then you can take it to any garage for repair. In such a case, you will be required to file a reimbursement claim with the insurance company.

Step 1: Contact the insurance provider

Connect with the National General Insurance Plan and convey to them about the accident at the toll-free number 1800 200 7710 and request the representative to start the reimbursement claim settlement process. The National General Insurance will reach back to you with a claim reference number and information of the documents required to be submitted and additional steps to be followed.

Stage 2: Survey of Your Car and Documentation

The insurance provider will send a surveyor for the assessment of your car. Only after this, your car can get repaired at a garage of your choice. Submit the duly filled claim form as well as the documents asked by the surveyor at this step.

Step 3: Get Your Car Repaired

After getting a go ahead from the surveyor, get your car towed to the garage of your choice and pay for the repairs.

Step 4: File for Reimbursement

File for the reimbursement process with the insurance company by submitting the required documents. The insurer will repay you for the repairs subject to the claim amount after factoring in the applicable deductibles and depreciation.

Common Claim Rejection Reasons

Here are some of the common reasons due to which a claim can get rejected:

  • Submission of incomplete claim form
  • Accident of insured’s car due to careless or rash driving
  • Accident of insured’s car while using it for some illegal activities
  • Accident of insured’s car due to the influence of alcohol on the driver
  • Wrong or partial information submitted while purchasing the policy
  • Mismatch of details between the claim form and submitted documents
  • If there is a delay in intimating the insurance provider about the accident
  • When the driver is without a valid driving licence and RC during the accident.

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National Car Insurance Claim FAQs

  • What is No Claim Bonus (NCB) in a car insurance policy?

    The No-Claim Bonus (NCB) is a specific discount or bonus, which is offered by the insurance provider to reward its customers for not requesting any claim during a policy period. The NCB discount is applicable on the own-damage premium of your policy at the time of renewal.

  • I have a comprehensive car insurance policy with zero depreciation cover. Do I need to pay anything during the claim settlement?

    With zero depreciation coverage, you are exempted from paying the default depreciation applicable on your car and its parts except for tyres, tubes and batteries which are covered for depreciation at 50%. However, you will be required to pay for the compulsory and voluntary deductibles, if opted for.

  • How much bonus can I earn by not making any claim in a policy year or years?

    You can earn the No Claim Bonus (NCB) discount from 20 % to 50 % on the own damage policy premium depending on the number of claim-free years.

  • In what circumstances can I request for a claim under my comprehensive car insurance policy?

    You can request for a claim if any damage is incurred by your car due to a natural or man-made calamity such as:

    • Burglary or theft
    • Riot and strike
    • Terrorist Act
    • Fire, explosion, or lightning
    • Earthquakes, floods, typhoons, hailstorms, etc.
    • Rockslide or landslide incidents
    • Accidental external means and so on.
  • Is lodging an FIR mandatory for requesting a claim in the case of theft?

    Yes, lodging an FIR immediately with police is compulsory. You also need to submit a copy of it to the National General Insurance Company.

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#Applicable on non-inspection cases i.e. existing policy has not expired or when buying a policy for a new vehicle.