ICICI Lombard

16 reviews Rate This
  • 3,600+ Network Hospitals
    Check in your City
  • 10,14,475 Policies Issued
  • 68.26% Incurred Claim Ratio
  • Lifelong Renewability
  • 78.78% Claim Settlement Ratio
  • In-House Health Claim Process

About ICICI Lombard

ICICI Lombard General Insurance Company is a joint venture between ICICI Bank - India's second largest bank and Fairfax Financial Holdings Limited - a leading financial services company based in Toronto. Established in 2001, ICICI Lombard has become one of the leading private sector general insurance companies in the country. It offers insurance coverage for motor, health, travel, home, student travel and more.

It has a record of Gross Written Premium (GWP) of Rs. 126 billion for the year ending March 31, 2018. ICICI Lombard offers a wide range of health insurance policies that cater to the diverse needs of an individual, senior citizen, family. 


Key Highlights

  • No third-party involvement
  • Many offices across the country
  • An array of sum insured options
  • 3,600+ network hospitals in India
  • Pre-policy medical health check-ups
  • Cashless facilities in-network hospitals
  • An additional cash allowance during hospitalisation

ICICI Lombard works with the mission of being the most value creating and admired risk solutions company in India, with a global footprint. It continuously strives to go beyond business focus and contribute to well being of the society. It provides general insurance solutions to secure you and your family against unexpected and untoward events.

With ICICI Lombard, you can avail protection solutions for business, personal and project liabilities across rural as well as urban areas in India. The insurer has partnered with the best of diagnostic centers, hospitals, wellness centers, and many other health care centers.

ICICI Lombard Plan List

Name of PlanSum Insured
Complete Health InsuranceMin: 3 Months; Max: No Limit5 Lakh Get Quotes Now
Health BoosterMin: 3 Months; Max: No Limit5 Lakh Get Quotes Now
Rishtey Min: 3 Months; Max: 70 Years2 Lakh Get Quotes Now

ICICI Lombard Top Up List

Name of PlanSum Insured
Health BoosterMin: 3 Months; Max: No Limit5 Lakh Get Quotes Now

Claim Process at ICICI Lombard

  • Network Hospital
  • Non-Network Hospital
  • 1

    Claim Intimation

    Emergency hospitalisation needs intimation within 24 hours and for planned hospitalisation intimate within 1-2 days prior to admission.
  • 2

    Claim Processing

    Fill in the pre-authorisation form and hand it over to hospital's insurance/TPA desk to initiate claim request.
  • 3

    Claim Settlement

    Once your request is approved, claim is settled. If not approved, claim for reimbursement after discharge.
  • 4

    Claim Assistance

    For any assistance call Insurancedekho at 1800-120-5698 or call toll free number of ICICI Lombard at 1800-2666.
  • 1

    Claim Intimation

    Emergency hospitalisation needs intimation within 24 hours and for planned hospitalisation intimate within 1-2 days prior to admission.
  • 2

    Claim Processing

    Submit claim form with original documents such as doctor’s reports, hospital bills, diagnostic tests, etc.
  • 3

    Claim Settlement

    Once your request for reimbursement of expenses is approved, the claim will be settled.
  • 4

    Claim Assistance

    For any assistance call insurancedekho at 1800-120-5698 or call toll free number of ICICI Lombard 1800-2666.

ICICI Lombard User Reviews

  • Exemplary service

    I am using the health insurance policy of ICICI Lombard. The service of the company is very nice. I have no hesitation to recommend this insurance company to others. The best job was done by ICICI Lombard and its team for me! I highly appreciate!

    On: Oct 24, 2019 | Views
  • Flawless

    The team at ICICI Lombard are extremely knowledgeable, highly professional and personable. They provide all possible ways to assist me at the time of hospitalisaiton. I am impressed with the flawless service and assistance provided by them. They deserve great applause from me!

    On: Oct 24, 2019 | Views
  • Deserving praises!

    The health insurance team at ICICI Lombard deserves praises. I am very satisfied with their fast settlement of claims. My experience with them is excellent. I hope the same level of customer service will prevail. I wish the team a very bright future head. 

    On: Oct 15, 2019 | Views
  • Super excellent!

    I am thankful to ICICI Lombard for providing me with Complete Health Insurance. I am completely satisfied with the policy and the service I received from the team. I encountered no problem in renewing buying the policy online. I am really glad about the service. Super excellent!

    On: Oct 15, 2019 | Views
  • Good Company

    ICICI Lombard is a good company as it completes all work in minutes. Also, they suggested me a good family health insurance policy! Thanks! 

    On: Oct 04, 2019 | Views
  • Great job!

    A wide range of health plans for individuals, family and senior citizens. Quick and hassle-free services by team. Great job!.

    On: Oct 04, 2019 | Views
  • Best service ever!

    ICICI Lombard is really helpful. My little investment in its health policy protected my savings when I was hospitalized due to an accident. I would definitely suggest every person get their health insurance policy. Thank you, ICICI Lombard, for your humble and quick customer support service.

    On: Sep 25, 2019 | Views
  • Highly Impressed!

    Thanks to ICICI Lombard General Insurance Company and InsuranceDekho for the online policy purchase process. I was unable to sort out the best health policy for me. InsuranceDekho suggests me to go for ICICI Lombard policy. And really, It's amazing that this insurer has such a cool online mechanism to buy health insurance policy in a few clicks. I am impressed. 

    On: Sep 25, 2019 | Views
  • Follow up

    Thank you folks for the follow up and facilitating the policy on time.

    On: Sep 02, 2019 | Views
  • Covers all

    A policy with sum insured as low as Rs. 2 Lakh and covers my all Rishtey! Best INSURER!

    On: Aug 08, 2019 | Views
  • Loving the services!

    I purchased an individual policy of ICICI Lombard and found it one of the best insurers. The value added services and offerings it provide are unparalleled and highly useful. The additional services incorporates the online chatting with teh doctor, e-consultations, and health check-ups for free. These services provide huge amount of relief. Love it. 

    On: May 10, 2019 | Views
  • I am very much satisfied.

    It was my first experience with ICICI Lombard Health Insurance when my daughter was hospitalized. I want to share this for other customers that their response was very quick. Great job ICICI! I am very much satisfied. 

    On: May 07, 2019 | Views
  • Easy and smooth claim process

    I used my ICICI Lombard Health Insurance plan last week when my wife was hospitalized. I have heard stories of delay in the approval of cashless claims but in case of ICICI Lombard, I did not face any such issue. They approved my request easily and availed the treatment. 

    On: May 06, 2019 | Views
  • Quick service

    I brought a policy from ICICI Lombard 15 days ago for myself and my family. I appreciate the knowledgeable customer care executives as they explained me well about the plan and I also received the policy documents the same day.

    On: May 05, 2019 | Views
  • Happy with ICICI Lombard!

    My family and I have much faith in non-allopathic treatments. Thus, the provision offered by the insurer of covering alternative procedures like Ayurveda, Unani, Siddha and Homeopathy, on getting hospitalization is like a boon for our family. Very few insurance providing firms provide these features. Therefore, I am quite happy with ICICI Lombard.

    On: May 05, 2019 | Views
  • Thank You ICICI Lombard.

    With ICICI Lombard Health Insurance I feel completely assured when it comes to health care expenses. The insurer offers a wide coverage with the option of SI amount expansion up to 100%. This enables me to get the best possible treatment available in the case of any medical emergency. Thank You ICICI Lombard.

    On: Apr 30, 2019 | Views

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ICICI Lombard Contact Details

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ICICI Lombard FAQs

  • Why should I buy ICICI Lombard health insurance policy?

    ICICI Lombard Health Insurance is a smart choice to secure yourself and your loved ones against medical contingencies. The plans offered provide comprehensive health coverage along with outpatient department (OPD) benefits, maternity cover and a host of wellness benefits. Also, there are various value added services that enable you to enhance the sum assured, in case of claim-free years.

  • Does ICICI Lombard health insurance policy cover accidental death and permanent total disability?

    ICICI Lombard offers the Personal Protect Policy that provides coverage for Accidental Death and Permanent Total Disability (PTD). It also offers coverage for terrorism as well.

  • How do I cancel ICICI Lombard policy?

    You can easily cancel your policy during free-look period, just fill up the form and visit any of the ICICI Lombard branches. Once request is processed, refund of premium amount will be provided after applicable deductions(in any) within 15 days.

  • What is the toll free number of ICICI Lombard General Insurance?

    ICICI Lombard’s toll free number is 1800-2666.

  • What do you mean by floater option in ICICI Lombard health insurance plan?

    In a floater option, a single policy under one sum insured covers all the family. It can cover, 2 adults, 2 adults, and 1 child; 1 adult and 2 children; 2 adults and 3 children; 1 adult and 1 child. The sum insured can be used by anyone or all covered under the policy until the time the limit is exhausted.

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