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Royal Sundaram Car Insurance Claim

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Highlights
    Network Garages3300+
    Claim Settlement Ratio92.66%
    Emergency AssistanceAvailable 24/7
    Policies Issued20.6 lakh+ in FY20
    Number of Customers45 lakh+
    Presence156+ branches

    Royal Sundaram Car Insurance Claim

    Purchase of a car insurance policy entitles you to file claims for any damage/loss/accident of your insured vehicle with the insurer. The compensation provided in the settlement of claim depends on your vehicle’s IDV, extent of damage/loss and the type of policy taken by you. Filing of a car insurance claim settlement process with Royal Sundaram is a quick and easy process. The company offers both cashless claim settlements with more than 3,300 authorised garages/bodyshops as well as reimbursement claim settlements with other garages.

    List of Documents Required During Claim Settlement

    The documents that you need to submit during the claim settlement process are as follows:

    • Insurance policy documents
    • A duly filled and signed claim form.
    • A copy of PAN Card (if the claim amount is more than Rs. 1 lakh).
    • Self-attested photocopy of the RC of the vehicle.
    • Self-attested photocopy of the driving license of the driver at the time of accident.
    • FIR in case of serious injury/death of a third party and theft of the car.
    • Duly signed Satisfaction Voucher (SV) or Discharge Voucher (DV)

    How To Make Royal Sundaram Cashless Car Insurance Claim?

    Follow the below-mentioned steps to make a cashless claim settlement with Royal Sundaram after an accident/loss/damage of your vehicle.

    Step 1: Inform the Insurer

    Inform Royal Sundaram immediately after an accident/loss/damage of your insured vehicle. You can inform Royal Sundaram by calling on their claim intimation hotline 1800 568 9999 or by sending an SMS <MOTORCLAIM> to 567675.

    You can alternatively use Royal Sundaram’s Mobile App m-Chatra for the intimation.

    Step 2: Lodge FIR (if applicable)

    Lodge an FIR at the nearest police station in the case of serious injury or death of a third party. Keep a copy of the FIR as you need to submit it at the time of claim settlement.

    Step 3: Tow Your Car

    Ask the insurer to arrange towing service to take your car to the nearest cashless workshop or arrange a towing service yourself. The towing service provided by the insurer is chargeable as per the distance towed.

    Step 4: Survey And Documentation

    The company will send a surveyor to inspect the damage and to complete the documentation process for settling the claim of your insured vehicle.

    Step 5: Repair And Claim Settlement

    Your car will be repaired at the workshop and the company will disburse the claim amount directly to the garage after factoring the deductibles and depreciation (if not opted for the zero depreciation add-on cover).

    How To Make Royal Sundaram Reimbursement Car Insurance Claim?

    If you are unable to locate a cashless workshop nearby, file a reimbursement claim by following the steps mentioned below.

    Step 1: Inform Royal Sundaram

    Contact the insurer and inform about the accident/loss/damage through the claim intimation hotline 18005689999 or by sending an SMS <MOTORCLAIM> to 567675. Keep policy details, contact details and details regarding the loss with you.

    Step 2: Medical Help and FIR

    Immediately seek medical attention if any person suffers serious injuries in the accident/damage. Also, lodge an FIR at the local police station in case of theft and serious injuries/death of anybody.

    Step 3: Estimate Cost of Repairs

    Get an estimated cost of repairs and submit it to the company. The company will also send a surveyor, who will inspect the car for the extent of damages.

    Step 4: Repair And Payment

    Repair your car at the garage and pay the entire cost of repairs. Submit all the original bills along with necessary documents to the company.

    Step 5: Reimbursement

    Post completion of all formalities, Royal Sundaram will sanction the final claim amount immediately. If the amount exceeds Rs 1 lakh, you will have to submit a copy of your PAN Card along with a recent passport photo.

    Common Car Insurance Claim Rejection Reasons

    The company can reject a claim because of the following reasons:

    • Delay in informing the company about the accident.
    • False information submitted during claim settlement.
    • Repair made before a survey of the damaged insured vehicle.
    • Accident due to intoxication of the driver or careless driving.
    • Driving without a driving licence and RC (Registration Certificate).
    • Lapsed insurance policy because of non-renewal.
    • Mismatch of personal details.

    Royal Sundaram No Claim Bonus

    To secure a car with an insurance policy is good but paying a premium every year for it could become tedious for some. In such a situation, a No Claim Bonus (NCB) can help a lot of policyholders of car insurance. The NCB is a reward given to policyholders by insurance companies for not filing any claim in a policy year. The benefit is offered in terms of a discount which is applied to reduce the standalone own-damage car insurance premium or own-damage component of a comprehensive car insurance for the next year. The NCB begins at 20% and can go up to a maximum of 50% with consecutive claim-free years.

    The benefit of NCB belongs to the policyholder and not the insured car, hence, policyholders can transfer the NCB while changing their cars or switching to another car insurance company. However, it is recommended to avoid raising any claim in a policy year or to bear minor damage expenses to secure the NCB benefit, but it is not always possible for everyone. However, in order to save your accumulated NCB despite making a claim, you can opt for a NCB protector add-on cover, which helps you save your bonus even if you make a car insurance claim.

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    20062019
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    Must Read Articles before buying Royal Sundaram Car Insurance

    Royal Sundaram Car Insurance User Reviews

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    • Purchased the plan at ease

      I bought the Royal Sundaram car insurance plan for my Toyota Fortuner from the InsuranceDekho website. The p...

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      By Nimesh Tyagi
      On: September 9, 2022
    • Best customer service

      The customer care service of the InsuranceDekho is the best. While buying the Royal Sundaram car insurance p...

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      By Naman Singh
      On: August 29, 2022
    • Hassle-free claim settlement

      I filed a claim for my Royal Sundaram car insurance policy which I had purchased from the InsuranceDekho web...

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      By Varun Goyal
      On: August 5, 2022
    • Customer care service

      The customer care service provided by the InsuranceDekho website is impressive. I bought the Royal Sundaram ...

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      By Neeraj Kumar
      On: August 3, 2022
    • Hassle-free claim settlement

      I filed a claim for my Royal Sundaram car insurance policy which I had purchased from the InsuranceDekho web...

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      By Onkar Randhawa
      On: July 27, 2022
    • Customer care service

      The customer care service provided by the InsuranceDekho website is impressive. I bought the Royal Sundaram ...

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      By Neeraj Kumar
      On: July 13, 2022
    • Hassle-free claim settlement

      I filed a claim for my Royal Sundaram car insurance policy which I had purchased from the InsuranceDekho web...

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      By Varun Goyal
      On: July 4, 2022
    • Best customer service

      The customer care support of the InsuranceDekho website is amazing. While buying the Royal Sundaram car insu...

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      By Deep Singh
      On: July 1, 2022
    • Chat box feature

      The insuranceDekho website has a chatbox feature which is quite helpful. I recently bought a Royal Sundaram ca...

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      By Ritik Singh
      On: June 29, 2022
    • Purchased the plan at ease

      I bought the Royal Sundaram car insurance plan for my Toyota Fortuner from the InsuranceDekho website. The pro...

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      By Rahul Kumar
      On: June 27, 2022

    Royal Sundaram Car Insurance Claim FAQs

    • How can I locate the nearest network garage for cashless claim settlement?

      Royal Sundaram has a network of more than 3,300 cashless garages. You can locate the nearest garage on Royal Sundaram’s website by providing your State, City and Car manufacturer’s name.
    • How much do I need to pay during claim settlement?

      In case of cashless claim settlement, you need to pay only your part of liability such as voluntary and involuntary deductible, depreciation cost (if you haven’t availed zero depreciation add-on cover) and the difference between the repair cost and the Insured Sum. On the other hand, in case of reimbursement claim settlement, you need to pay the entire cost of repairs at the garage but the company will reimburse you with its part of liabilities as soon as possible.
    • What if someone else was driving my car when the accident occurred?

      If someone else such as a hired driver or anyone has committed an accident while driving your car, you will still be entitled to file a claim. This is because a car insurance policy insures a car and not the driver.
    • How can I get higher claim amounts?

      You can entitle yourself for higher claim amounts by purchase add-on covers such as Zero Depreciation, Engine Protection, etc. These add-ons extend the coverage of your comprehensive policy thereby reducing your liability.
    • How can I get in touch with the Emergency Assistant of Royal Sundaram General Insurance?

      You can get in touch with the Emergency Assistant of Royal Sundaram by dialling 1860-425-0000.

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    #Applicable on non-inspection cases i.e. existing policy has not expired or when buying a policy for a new vehicle.