ICICI Lombard Car Insurance Customer Care

ICICI Lombard is one of the leading private insurance companies in India. They provide insurance for motor, health, travel etc. along with providing exciting Car insurance policies such as comprehensive and bumper-to-bumper insurance.

If you have ICICI Lombard car insurance and require any assistance regarding the claim process, policy renewal, policy status or download , you can communicate through the mediums mentioned below or can even ask to be contacted by ICICI Lombard or InsuranceDekho team.

ICICI Lombard Car Insurance Customer Care Details

There are multiple channels to connect with ICICI Lombard customer support and they are mentioned below:

Services Offered by ICICI Lombard Car Insurance Customer Support

You should immediately connect with ICICI Lombard customer support or an InsuranceDekho advisor in case of an accident or third-party damage for smooth claims and hassle free repair. The reasons for doing this are:

• Free pick up and drop: ICICI Lombard arranges free pick up and drop off to help get your car to the nearest garage and return it to you.

• Instant Claim: The Instaspect feature on the IL Take Care app helps you to apply for an instant claim.

• Track claim: You can track the process of your claim on the IL Take Care app.

• Updates on repair: ICICI Lombard will follow up with the garage to get updates on your car repair.

• Cashless Transaction: It becomes hassle free for you as ICICI takes care of all the bills as per terms and conditions.

• Quality Assurance: Quality is assured in the preferred garages.

Online Support Channels Offered by ICICI Lombard

ICICI Lombard Car Insurance support can be accessed through various methods like:

• Live Chat Support: A live chat window is available for customers. You can simply click on the Live Now button on top of the web page and a chat box will pop up to assist you further.

• Email Support: You can write to the customer assistance team at customersupport@icicilombard.com about your concerns and can expect a reply or call back.

• Call back option: You can ask for a call back from ICICI Lombard Customer support by clicking on the “Call Back” button on the website.

• WhatsApp Updates: You can get updates of your car repair on WhatsApp through ICICI Lombard.

• Mobile Application: The IL Take Care mobile App. is a hub for all the tasks that revolve around your car insurance. The app helps you to seek assistance or file a claim. You can reach out to customer support through the app as well.

• Self-help portal: You can access the self help portal to track your queries/requests.

• FAQ Page: Responses to common questions can be found under the FAQ section of the ICICI Lombard Car Insurance webpage.

Offline Support Channels

In case there is a need to approach the insurer offline for more detailed communication, you can visit the nearest branch of ICICI Lombard in your city. Officials present there will assist you in every way possible and can recommend a suitable approach to help your case.

Customer Support From InsuranceDekho

To seek assistance from InsuranceDekho in concern of buying a plan, filing a claim process, or addressing any queries related to ICICI Lombard Car Insurance, contact the InsuranceDekho customer support team. Contacting details are given below:

Major City Branches and Addresses by ICICI Lombard Car Insurance

Given below are the addresses of branches of ICICI Lombard in major cities where you can visit to seek customer assistance.

If your city is not listed here, refer to the ICICI Lombard “locate a branch” [1] locator to find the nearest branch office to your location.

It is important to keep in mind a few things while connecting with a customer care agent.

• Don't share Personal Information: You should keep your identification documents like PAN Card or Aadhar Card handy to quickly verify your identity. Also, you should not share your personal information like credit/debit card numbers or CVV.

• Policy Information: You must go through your policy papers before speaking to customer support. This might help you and you won't need to speak to customer support. And even if it's not enough to help, it will keep you well equipped with terms and conditions which will make the further conversation more swift.

• Clear Communication: It is important to ensure that you discuss your query clearly in detail avoiding any misunderstanding with the customer support staff.

• Documentation: Keep a record of all communications including mails and reference numbers or ticket numbers (if any). This will help you in case you need further assistance in the future.

Grievance Redressal Contact Information of InsuranceDekho

If you purchased your policy through InsuranceDekho and are facing any grievances with ICICI Car Insurance, our team at InsuranceDekho will provide additional help for you. Contact Mr. Rohit Khurana, the Grievance Redressal Officer, at grievance@insurancedekho.com.

Further if you need more assistance, you can elevate it to the Principal Officer at PO_GIBPL@girnarinsurance.com.

Visit our Grievance Redressal page for more details.

ICICI Lombard Grievance Redressal Contact Information and Branch Address

The Grievance Redressal cell at ICICI Lombard is obliged to protect the policyholder. They look into the complaints from the customers and provide solutions.

Below are steps to raise your issue with ICICI Lombard Grievance Redressal:

1. Contact Customer Support

• Toll free no.: 1800 2666
• Email: customersupport@icicilombard.com
• You can also write to:
  • Customer Support,
  • ICICI Lombard General Insurance Co. Ltd.
  • Ground floor- Interface 11, Sixth floor- Interface 16,
  • Office no 601 & 602, New linking Road
  • Malad (West), Mumbai- 40064

You can also visit any of the ICICI Lombard branches to discuss your issues with the insurer.[2]

2. Escalate your issue at Escalation Desk

In case you do not feel satisfied with the solutions provided, you can escalate your query by contacting Mr. Sandeep D.

• Phone: 022-68170391 (9:30 am to 6:30 pm)
• Write an email to him.[3]

3. Reach out Vice President of customer support and grievance redressal

If you want to escalate your query further contact the vice president - of customer support and grievance redressal officer, Ms. Pooja R.[4]

4. Reach out to Ombudsman

If you are still not satisfied with the solutions, you can reach out to the Ombudsman for redressal. The details of the Ombudsman are provided by the Council of Insurance Ombudsman on their website.[5]