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ICICI Lombard is one of the leading private insurance companies in India. They provide insurance for motor, health, travel etc. along with providing exciting Car insurance policies such as comprehensive and bumper-to-bumper insurance.

If you have ICICI Lombard car insurance and require any assistance regarding the claim process, policy renewal, policy status or download , you can communicate through the mediums mentioned below or can even ask to be contacted by ICICI Lombard or InsuranceDekho team.

ICICI Lombard Car Insurance Customer Care Details

There are multiple channels to connect with ICICI Lombard customer support and they are mentioned below:

Contact Channel

Details

To register a claim on the website

Go to “https://www.icicilombard.com/motor-insurance-claims#/claimOptions

Toll free call

1800 2666

IL Take Care Mobile App

“Go to File a Claim”

SMS

Type “CLAIM” and send to 5757

Email ID

customersupport@icicilombard.com

Services Offered by ICICI Lombard Car Insurance Customer Support

You should immediately connect with ICICI Lombard customer support or an InsuranceDekho advisor in case of an accident or third-party damage for smooth claims and hassle free repair. The reasons for doing this are:

  • Free pick up and drop: ICICI Lombard arranges free pick up and drop off to help get your car to the nearest garage and return it to you.
  • Instant Claim: The Instaspect feature on the IL Take Care app helps you to apply for an instant claim.
  • Track claim: You can track the process of your claim on the IL Take Care app.
  • Updates on repair: ICICI Lombard will follow up with the garage to get updates on your car repair.
  • Cashless Transaction: It becomes hassle free for you as ICICI takes care of all the bills as per terms and conditions.
  • Quality Assurance: Quality is assured in the preferred garages.

Online Support Channels Offered by ICICI Lombard

ICICI Lombard Car Insurance support can be accessed through various methods like:

  • Live Chat Support: A live chat window is available for customers. You can simply click on the Live Now button on top of the web page and a chat box will pop up to assist you further.
  • Call back option: You can ask for a call back from ICICI Lombard Customer support by clicking on the “Call Back” button on the website.
  • WhatsApp Updates: You can get updates of your car repair on WhatsApp through ICICI Lombard.
  • Mobile Application: The IL Take Care mobile App. is a hub for all the tasks that revolve around your car insurance. The app helps you to seek assistance or file a claim. You can reach out to customer support through the app as well.
  • Self-help portal: You can access the self help portal to track your queries/requests.

Offline Support Channels

In case there is a need to approach the insurer offline for more detailed communication, you can visit the nearest branch of ICICI Lombard in your city. Officials present there will assist you in every way possible and can recommend a suitable approach to help your case.

Customer Support From InsuranceDekho

To seek assistance from InsuranceDekho in concern of buying a plan, filing a claim process, or addressing any queries related to ICICI Lombard Car Insurance, contact the InsuranceDekho customer support team. Contacting details are given below:

InsuranceDekho Contact Details

Contact Number

+91-7551196989

Email ID

support@insurancedekho.com

Address

Girnar Insurance Brokers Private Limited,

Plot no.301, Phase-2,

Udyog Vihar, Gurugram-122022,

Haryana, India

Major City Branches and Addresses by ICICI Lombard Car Insurance

Given below are the addresses of branches of ICICI Lombard in major cities where you can visit to seek customer assistance.

State

City

Address

Contact


North

Delhi

Delhi

3rd floor, Veera Tower, above ICICI Bank, S26,27,28, Green Park extn Market, New Delhi , District South Delhi , Pin code - 110016 , New Delhi

022-66877111

Uttar Pradesh

Noida

Tenth floor,Unit No 1019 & 1020 WTT building, Tower B, C-1, Sector – 16, Noida -201301, Uttar Pradesh

022-66877111

Uttar Pradesh

Ghaziabad

2nd & 3rd Floor, SCO-20, above ICICI bank, Sec-14 - Gurgaon 122001

022-66877111

Uttar Pradesh

Faridabad

First Floor ,S.C.O 17, Sector 16, Faridabad -121002, Haryana

022-66877111


West

Maharashtra

Mumbai

403 , Centre Point, Andheri Kurla Road,J. B. Nagar, Andheri (E), Mumbai 400 059 Maharashtra

022-66877111

Maharashtra

Thane

First floor, Oasis Sapphire,Office no 1 and 2, Opp. ST Depot , Khopat Naka,Above Corporation Bank,Thane (West)- 400 601.Maharashtra

022-66877111

Gujarat

Ahmedabad

Zodiac Square, 3rd Floor, Office Nos. 7- 9, Opp. Gurudwara, Bodakdev S.G. Road Ahmedabad - 380 054 Gujarat

022-66877111


South

Karnataka

Bangalore

2nd floor, Panchajanya Towers, 1022/33, 4th Block, Dr.Rajkumar Road,Rajajinagar Bangalore, District Bangalore , Pin code - 560010 , Karnataka

022-66877111

Telangana

Hyderabad

Second floor, Shop. Nos. 1, 2,3,4,5,6 7,18,19,20 , Lumbini Jewel Mall , at Road no . 2, Banjara hills, Hyderabad -500034 Telangana

022-66877111

Tamil Nadu

Chennai

1st Floor, Arihant Plaza, 84 & 85, Waltax Road, Parry's Corner, Chennai - 600 003. Tamil Nadu

022-66877111


East

West Bengal

Kolkata

Third floor, 25, Thapar House , Brabourne Road,Kolkata -700001,West Bengal

022-66877111

Odisha

Bhubaneshwar

3rd Floor, Unit no 304, 305, 306 and 307, Odyssa Business Centre, Plot no 30, 31/982 & 31,Rasulgarh, Bhubaneshwar, Pin code - 751010, Odisha.

022-66877111

Jharkhand

Bokaro

First Floor, Plot no. M-5, City Centre, Sector- IV, Bokaro Steel City, Bokaro – 827 004 Jharkhand

022-66877111

Mizoram

Aizwal

Third floor, C Raltawana Fanai & Hrangluaii, Dawpuri Vengthar ,Opp. Aizawl west college, Aizawl ,District Aizawl,Pin code -796001, Mizoram

022-66877111

If your city is not listed here, refer to the ICICI Lombard “locate a branch” [1] locator to find the nearest branch office to your location.

Tips for Effective Communication with Customer Care

It is important to keep in mind a few things while connecting with a customer care agent.

  • Don't share Personal Information: You should keep your identification documents like PAN Card or Aadhar Card handy to quickly verify your identity. Also, you should not share your personal information like credit/debit card numbers or CVV.
  • Policy Information: You must go through your policy papers before speaking to customer support. This might help you and you won't need to speak to customer support. And even if it's not enough to help, it will keep you well equipped with terms and conditions which will make the further conversation more swift.
  • Clear Communication: It is important to ensure that you discuss your query clearly in detail avoiding any misunderstanding with the customer support staff.
  • Documentation: Keep a record of all communications including mails and reference numbers or ticket numbers (if any). This will help you in case you need further assistance in the future.

Grievance Redressal Contact Information of InsuranceDekho

If you purchased your policy through InsuranceDekho and are facing any grievances with ICICI Car Insurance, our team at InsuranceDekho will provide additional help for you. Contact Mr. Rohit Khurana, the Grievance Redressal Officer, at grievance@insurancedekho.com.

Further if you need more assistance, you can elevate it to the Principal Officer at PO_GIBPL@girnarinsurance.com.

Visit our Grievance Redressal page for more details.

ICICI Lombard Grievance Redressal Contact Information and Branch Address

The Grievance Redressal cell at ICICI Lombard is obliged to protect the policyholder. They look into the complaints from the customers and provide solutions.

Below are steps to raise your issue with ICICI Lombard Grievance Redressal:

1. Contact Customer Support

  • Toll free no.: 1800 2666
  • Email: customersupport@icicilombard.com
  • You can also write to:
    • Customer Support,
    • ICICI Lombard General Insurance Co. Ltd.
    • Ground floor- Interface 11, Sixth floor- Interface 16,
    • Office no 601 & 602, New linking Road
    • Malad (West), Mumbai- 40064

You can also visit any of the ICICI Lombard branches to discuss your issues with the insurer.[2]

2. Escalate your issue at Escalation Desk

In case you do not feel satisfied with the solutions provided, you can escalate your query by contacting Mr. Sandeep D.

  • Phone: 022-68170391 (9:30 am to 6:30 pm)
  • Write an email to him.[3]

3. Reach out Vice President of customer support and grievance redressal

If you want to escalate your query further contact the vice president - of customer support and grievance redressal officer, Ms. Pooja R.[4]

4. Reach out to Ombudsman

If you are still not satisfied with the solutions, you can reach out to the Ombudsman for redressal. The details of the Ombudsman are provided by the Council of Insurance Ombudsman on their website.[5]



Must Read Articles before buying Icici Lombard Car Insurance

Icici Lombard Car Insurance User Reviews

Write your review
What users are saying
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  • Customer Care
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  • Own Damage
  • Renewal
  • Cashless Garages
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  • Efficient Coverage

    I got my Toyota Innova's insurance from ICICI Lombard through InsuranceDekho. The process was easy and very simple, and I felt secure on the road with their comprehensive coverage. The customer support team patiently helped me at every step. I recommend everyone to buy it.

    N
    By Neha Singh
    On: May 29, 2024
  • Protection with No Compromises...

    InsuranceDekho's own damage coverage offers comprehensive protection without any compromises for my ICICI Lombard Car Insurance Policy. It covers everything I need without cutting corners for my MG car.

    By Prasana Ved
    On: November 29, 2023
  • Minimized Disruptions

    With InsuranceDekho's cashless garages, disruptions to my daily life due to car repairs for my Chevrolet car are minimized. The ICICI Lombard Car Insurance Policy is a huge convenience.

    R
    By Rani Yadav
    On: November 22, 2023
  • Financial Security

    Comprehensive coverage is a source of financial security. InsuranceDekho's ICICI Lombard Car Insurance Policy ensures that I won't face a significant financial burden in the event of an accident with my Honda car.

    S
    By Sriniwas Jaggi
    On: November 16, 2023
  • Protection Against Unexpected

    Accidents and unforeseen events can happen to anyone. The own damage coverage that I added to my ICICI Lombard Car Insurance Policy for my Hyundai car ensures that I am financially protected when the unexpected occurs.

    P
    By Pooja Yadav
    On: November 15, 2023
  • Expert Repair Technicians

    The repair technicians at the cashless garages are experts in their field. They ensured that my Maruti car was back in its pre-accident condition, and I couldn't be more satisfied with their work. Happy to have secured the ICICI Lombard Car Insurance Policy.

    M
    By Meera Gowdia
    On: November 9, 2023
  • Trustworthy and Reliable Claim...

    I recently had to file a claim for my Ford car. InsuranceDekho's claims handling for the ICICI Lombard Car Insurance Policy is trustworthy and reliable. They live up to their promises and ensure that you're not left in the lurch after an accident.

    P
    By Preeti Nagesh
    On: November 8, 2023
  • Budget-Friendly Comprehensive ...

    I was delighted to discover budget-friendly comprehensive coverage options with the ICICI Lombard Car Insurance Policy on InsuranceDekho. They offer a variety of coverage that caters to different financial situations, making it easy to find the perfect fit for my budget for my Kia car.

    By Krishna Prasad
    On: November 7, 2023
  • Peace of Mind While Driving

    When I took the ICICI Lombard Car Insurance Policy, InsuranceDekho's own damage coverage gave me peace of mind while driving. I know that my Maruti car is protected, no matter what.

    L
    By Lakshmi Dutta
    On: November 3, 2023
  • Simple and Transparent Terms

    I felt that the terms and conditions of third-party coverage through InsuranceDekho were simple and transparent, ensuring that I understood my legal responsibilities. I am glad that I took the decision to secure my Honda car with the ICICI Lombard Car Insurance Policy .

    K
    By Kajal Verma
    On: November 2, 2023

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