Star Health Insurance

Star Health & Allied Insurance Co. Ltd., started functioning in 2006. Star Health has its headquarters in Chennai and was India’s first independent health insurance company. It has over 14,000 network hospitals with 850+ branch offices across India. The company has paid over Rs.30,300 crore in claims to its customers. From the day of its inception, the company has covered 17 crore lives and they are enhancing their services to cover more lives under health insurance.

About Star Health Insurance

Star Health Insurance has a wide range of health insurance products that cater to its customers. They have products like Star Cardiac Care Insurance Plan, Family Health Optima Insurance Plan, and Medi Classic Insurance Plan. Being a health insurance specialist company provides timely assistance in health emergencies. Free telehealth consultations from the expert team of doctors are provided with a free second medical opinion if necessary.

Go through the key metrics of Star Health Insurance from the table below:

* Claim settlement ratio is the metric used to evaluate the insurance company on the basis of claims settled by them. The percentage of claims received and from that how much claim is settled is calculated and then the claim settlement ratio comes out. If the company has a claim settlement ratio greater than 85% then it is considered good to go for an insurance policy.

* Solvency ratio is used to calculate the financial stability of the company. It is used to measure whether the company is capable of paying its long-term debt or not.

There are two ways through which you can purchase the Star Health Insurance policy, one is online and another is through agents.

Purchase Star Health Insurance Policy via the Insurer’s Website

Please follow the given below process for purchasing Star Health Insurance from its official website:

Step 1: Visit the Star Health Insurance Website

On your search engine open the Star Health Insurance website and visit the health insurance section.

Step 2: Click on “Buy Now”

Click on the “Buy Now” on the top right corner.

Step 3: Enter the required information

Enter the requested information such as your name, phone number, email address and city PIN code.

Step 4: Select your plan and pay

Select your plan according to your needs and requirements and pay the premium online.

Step 5: Policy Document

You will receive your policy document at your registered email address.

Star Health Insurance gives claims to its customers for both network and non-network hospitals. For network hospitals, you have to initiate your claim by filling up the Pre-Authorisation form at the network hospital. After verification, you will get cashless treatment at network hospitals. For the non-network hospitals, you have to pay the bill for your treatment and then submit the claim form along with hospital bills and other documents. After all document verification, the bill amount will be reimbursed to your bank account.

Awards and Achievements of Star Health Insurance

• Awarded the Best Social Media Customer Care in the Financial Services Category by Konnect Insights at WeKonnect 2023.
• Felicitated with “Digital Innovation of the Year (Health Insurance)" award at the BFSI Innovation Confex & Awards 2023.
• Awarded the 'e4m Pride of India – The Best of Bharat Awards 2022' by the editorial board of Exchange for media and Impact at the Pride of India Conference & Awards.
• Best Health Insurance Provider of the year - Business Today, Money Today Financial Awards 2018-2019.

To connect with Star Health customer service and support team you can:

Chat with “Twinkle” -Star Health Insurance virtual assistant.

Call on - 1800 425 2255

Email at- support@starhealth.in

Text “Hi” on WhatsApp no - 95976 52225

You can also connect with InsuranceDekho's Customer Support Team by sending an email to support@insurancedekho.com or by calling +91-755 1196 989.

Complaints & Grievance Redressal

Star Health has a well-settled grievance cell which will help you in addressing your concerns. You can contact them with the following information:

Call at Star Health Sales & Services 044 6900 6900.

Write at-

S Chandrabose

Grievance Redressal Officer,

Corporate Grievance Department,

4th Floor, Balaji Complex, No. 15, Whites Lane,

Whites Road, Royapettah, Chennai- 600014

(Landmark: In the lane next to Satyam Theatre Parking Area)

Direct: 044-4366 4600

Senior Citizens - 044- 6900 7500

Mail ID:- gro@starhealth.in

grievances@starhealth.in