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Tata Aig Car Insurance Claim

TATA AIG Car Insurance

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  • 97.4% Super impressive claim settlement ratio
  • 5900+ Cashless garages
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  • Enjoy 24*7 emergency assistance

How To Initiate Car Insurance Claim With TATA AIG?

Step 1: Intimate Loss/Damage to Insurer

Immediately inform TATA AIG of the occurred loss/damage involving your insured vehicle within 24 hours. For this, you can either call at TATA AIG’s 24x7 toll free helpline 1800 119 966 or an SMS CLAIMS to 5616181. You can also reach out to them via an email at

Please note that in case of any property damage, theft or bodily injury claims, filing of a FIR (First Information Report) with the police is a mandatory requirement. An FIR is not required in other circumstances.

Step 2: Visit by TATA AIG Surveyor

After you make a claim, a TATA AIG surveyor will reach out to you at the place of the accident/mishap within 48 hours of the claim intimation. The executive will assess the condition of your vehicle and will provide you with a Claim Form.

Step 3: Car Repairs

After assessing the extent of damage to your vehicle, the TATA AIG representative will assist you in taking the vehicle to the nearest authorized garage/workshop so that your claim process remains cashless. The carriage of vehicle to the garage/workshop is free of cost up till 25 kms from the place of accident subject to a limit of Rs. 1,500.

Step 4: Settlement of Claim

After reaching the nearest authorized garage/workshop, you need to register for your claim by calling the TATA AIG call centre or with the bodyshop (garage) manager. You need the following documents to make a claim:

  • Vehicle’s Registration Certificate (RC)
  • Insurance policy documents
  • Claim form

In case, you visit a garage/workshop outside the network coverage of TATA AIG, you will be required to send the following documents by post to TATA AIG’s registered office in Mumbai:

  • Insurance policy documents
  • Duly filled and signed claim form
  • Original claim bills
  • Vehicle’s Registration Certificate (RC)
  • Driving Licence
  • Duly signed Satisfaction Voucher (SV) or Discharge Voucher (DV)

The insurer will reimburse you the repair amount up to 75% of the IDV within 7-10 working days of the receipt of the above-mentioned documents.

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TATA AIG Car Insurance Claim FAQs

  • How many times can I make a claim during the policy period?

    You can make any number of claims cumulatively not exceeding 75% of the IDV value. However, claim against a zero depreciation can be made only twice.
  • How long is the policy period?

    A policy period is generally of 1 year. However, you can opt for longer policy periods as well like 3 years, 5 years, etc.
  • What are compulsory and voluntary deductibles?

    A deductible refers to the policyholder’s monetary liability at the time of a claim. There are 2 types of deductibles - compulsory and voluntary. As the names suggest, a compulsory deductible is mandatory in nature whereas a voluntary deductible is optional.

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#Applicable on non-inspection cases i.e. existing policy has not expired or when buying a policy for a new vehicle.