What is a Two-wheeler Insurance Claim Settlement?
Two-wheeler insurance claim is a process where the policyholder appeals the insurer to provide compensation for the expenses/damage incurred to the insured’s vehicle during an unfortunate event. The amount provided by the insurer at the time of claim depends on IDV (Insured Declared Value) of the insured’s two-wheeler and the type of policy opted by the insured - standalone own damage, third party or comprehensive.
Types of Two-wheeler Claim Settlement
There are two ways to settle a two-wheeler insurance claim:
1. Cashless Claim
If you take your two-wheeler to any of the authorized garages of the insurer for repairs then you can go for a cashless claim settlement process. As suggested by the name, in a cashless claim a policyholder need not pay anything for taking the repair service for their two-wheeler at the authorized garage of the insurer. The insurer will directly make the payment to the particular garage as per the policy terms. The policyholders just need to pay the compulsory deductible and voluntary deductible (if opted for at the time of policy purchase).
2. Reimbursement Claim
In case you take your two-wheeler for repairs in any garage other than the ones authorized by the insurer, then you will have to go for a reimbursement claim process. Under this process you need to pay for the repairs at the garage, post which you can raise a claim with the insurer for the reimbursement of the claim amount. The insurer then reimburses the entire claim amount after making certain deductions such as compulsory deductible and voluntary deductible (if they have opted for it at the time of purchase of policy).
Documents Required for Two-wheeler Insurance Claim Settlement
The policyholders need the following documents at the time of settling their two-wheeler insurance claim:
- Insurance Policy Document
- Properly filled and signed claim form
- Driving license (DL)
- Registration Certificate (RC) of the two-wheeler
- Pollution Under Control (PUC) Certificate
- FIR (in case of fatal injuries/accidents or third party liabilities)
- Original receipt/bills of repairs (for reimbursement claim)
- A copy of PAN Card (if the claim amount is more than Rs. 1 lakh)
- Duly signed Satisfaction Voucher (SV) or Discharge Voucher (DV)
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How To Make A Cashless Two-wheeler Insurance Claim?
The process of making a cashless claim may vary from one insurer to another. However, the following process is generally followed by the maximum insurers-
Step 1: Intimate Claim With Insurer
The first step is to inform the insurance provider about the road accident or mishap involving your two-wheeler. You can call at the customer helpline number or visit the official website or use the mobile app (if any) to inform your insurer. The insurer will register your claim and give you a claim reference number.
Step 2: Assessment of Damage Sustained
After the claim has been registered, the insurer will assign an official inspector or surveyor who will examine the damage or loss sustained by the your two-wheeler and may visit the location of the accident/mishap. However, the inspector or surveyor may send you a self-inspection link on the number registered with the insurer.
Step 3: Towing and Repair service of the two-wheeler
Take your bike to the nearest garage authorised by your insurance provider for cashless repairs. You can request towing service from your insurer. Generally, insurers provide free towing facilities up to Rs.1,500. Towing charges may vary from one insurer to another.
Step 4: Claim Settlement
The cost of repairs will be directly paid to the garage by your insurance provider. After paying the required deductibles due on your part, you can take your two-wheeler home.
How To Make A Reimbursement Two-Wheeler Insurance Claim?
There are some common steps required to make a reimbursement two-wheeler insurance claim:
Step 1: Initiate A Claim
The first step is to inform the insurer about the accident or mishap in which the insured’s two-wheeler was involved. You can do that by contacting the customer care team on call or email. The insurer will provide you with a claim reference number after you register your claim.
Step 2: Survey And Inspection
To assess the extent of damage caused to the two-wheeler during the accident, the insurer will assign a surveyor who will inspect it. The policyholders need to submit all the necessary documents to the surveyor so that they can process the claim quickly.
Step 3: Towing and Repairs
After the inspection is done, the policyholders need to tow their damaged two-wheeler to the nearest garage and get the repairs done. Generally, insurers provide free towing facilities up to Rs.1,500. Towing charges may vary from one insurer to another.
Step 4: Reimbursement of Claim Amount
Pay the repair cost at the garage and initiate a reimbursement process for the claim amount with the insurer. The insurance company will then reimburse the entitled amount after factoring all the deductibles.
Common Claim Rejection Reasons
Following are the reasons why the insurers reject the two-wheeler claims made by the policyholder:
- Occurrence f mishap/accident outside the geographical arena stated in the insurance policy
- Occurrence of mishap/accident when the driver was under the influence of intoxicants.
- Occurrence of mishap/accident when the insured’s two-wheeler was being used for illegal activities.
- Expired insurance policy.
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Two-wheeler Insurance Claim FAQs
How is the claim settled if my two-wheeler gets stolen?
In case the insured’s two-wheeler gets stolen, an insurance claim can be made in the following steps:
- Step 1: First off, register an FIR (First Information Report) at the nearest police station and inform the insurance provider. The police will then try to trace your two-wheeler for the next 90 days. If the police is not able to trace your two-wheeler it will issue a report mentioning that the two-wheeler was not traceable.
- Step 2: Post issuance of the non-traceable report by the police, a Non Objection Certificate (NOC) will be issued by a court of law.
- Step 3: After the NOC is issued, your insurer will start an investigation for the two-wheeler from their side. In case the insurer fails to trace the vehicle, they will initiate the claim settlement process.
- Step 4: Since it’s a matter of theft, which is a total loss, the insurer will provide you with the IDV of the two-wheeler after factoring all the deductibles.
How can I locate the nearest garage authorised by my insurance provider?
You can locate the nearest authorized garage of the insurer either by calling the customer service helpline of your insurance provider or look for it on their official website. This option is present in the claims section on the official website in the name ‘list of network garages’. Alternatively you can locate the cashless garages of all insurance providers at www.insurancedekho.com
When and to whom should I submit all the documents?
The policyholders should submit their documents to the surveyor at the time of assessment of damages sustained by the two-wheeler.