Grievance Redressal Policy

Girnar Insurance Brokers Private Limited (hereinafter referred as “Girnar Insurance”,) is concerned about the complaints/grievance of the users and/or clients.

This policy document aims at minimizing the instances of customer complaints and grievances through proper service delivery and review mechanism to ensure prompt redressal of customer complaints and grievances. The review mechanism is aimed at helping in identification of shortcomings in service delivery if any and compliance with the stipulations of IRDA regulations.

Grievance Redressal

To ensure that company’s grievance redressal mechanism is more meaningful and effective, a system/ process has been build up towards such end. Such system would ensure that the redressal sought is just and fair and is permissible within the given framework of rules and regulation. The policy document would be made available at all regional offices/branch offices of the company. The concerned employees in the respective regional branch offices shall be made aware about the complaints/ grievance handling process

Process

If you have a grievance that you wish to redress, you may contact us with the details of your grievance through:

Step 1 : Email:grievance@insurancedekho.com

Step 2The company representative have been trained to handle grievance with empathy

The process followed for addressing queries shall be:

  • All grievances will be given acknowledgment receipt within 3 working days of the receipt of complaint.
  • All couriers will be answered within 14 working days
  • All grievance from walk in customer will be acknowledged right away Based on type of grievance the company shall exercise all efforts to address the same including intimation to the respective insurer for quick redressal.

Grievance Officer
Girnar Insurance Brokers Private Limited 3rd floor, Plot 49,Sector - 44, Gurgaon - 122003 Haryana India

In case of no revert for any further clarification, if any, from your side within 2 weeks from the date of such resolution, the company shall treat the complaint as closed at its end.

Step 3 : If you are still dissatisfied with the decision/resolution to the complaint provided by our Grievance officer, you may approach our Principal Officer at the address mentioned below:

Principal Officer
Girnar Insurance Brokers Private Limited 3rd floor, Plot 49, Opp. EPFO Sector - 44, Gurgaon - 122003 Haryana India

In case you are not satisfied with the response you may please feel to write to Insurance Regulatory and Development Authority https://www.irdai.gov.in/Defaulthome.aspx?page=H1