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Universal Sompo Car Insurance Claim

Universal Sompo Car Insurance

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  • First private-public joint venture company in India
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Universal Sompo Car Insurance Claim

The right of policyholders to get indemnification for the expenses incurred by them in relation to their insured car due to a road accident or any other mishap is referred to as a claim. The insurance claim amount is disbursed by the insurer basis the assessment of the damage or loss sustained and as per the type of policy purchased. With minimum documentation and quick processing of requests, Universal Sompo offers hassle-free and convenient claim settlements.

Documents Required For Universal Sompo Car Insurance Claim Settlement

  • Signed and filled claim form
  • Insurance policy document
  • Insurance Certificate
  • Car’s Registration Certificate (RC)
  • Pollution Under Control Certificate
  • Original driving licence of the driver
  • Estimation of repairs
  • FIR (in case of fatal injuries/accidents)

How To Make A Cashless Universal Sompo Car Insurance Claim

Step 1: Intimate Claim to the Insurer

It is essential that the policyholders intimate the claim to the company immediately. For this, you can either call Universal Sompo call centre at toll-free numbers on 1800-200-4030 or on the chargeable number at 022-27639800. You can also mail the i-claim form to the Universal Sompo

You can download the claim intimation form online by scrolling down Universal Sompo’s homepage and clicking on the ‘claim assistance’ link present under ‘claims’ section. After that, select ‘Motor’ and download the claim form.

(Note: In case of third party death/injury or theft of the vehicle, lodging FIR must be the first step and a copy of the same needs to be submitted to the company)

Step 2: Arrangement Of A Loss Assessor By The Company

After the successful registration of the claim, the insurer will assign a surveyor to assess the extent of damage and losses suffered by the insured car in the accident/mishap.

Step 3: Survey And Submission Of Documents

The surveyor will schedule an inspection and then the assessor will submit the report to Universal Sompo, you must furnish all the necessary documents to initiate the claim settlement process.

Step 4: Repair and Final Claim settlement

Get your car towed to the nearest Universal Sompo authorised garage where you avail the facility of cashless repair service. The towing charges are reimbursable by the insurer up to Rs 1,500. Policyholders can avail hassle-free The entire repair cost subject to the claim amount will be paid by the insurer directly to the garage. You only need to pay for deductibles - compulsory and voluntary (if opted for at the time of policy purchase).

How To Make Reimbursement Universal Sompo Car Insurance Claim

Step 1: Inform the Insurer about the mishap

The first step is informing the insurer about the accident/mishap as soon as possible. To intimate Universal Sompo about the damage suffered by your insured car, call their customer service toll-free number at 1800-200-4030 or chargeable number at 022-27639800.

You can also intimate about the claim by emailing the i-claim form available on Universal Sompo’s website at

(Note: In the case of third-party death/injury or theft of the vehicle, the first thing to do before the claim intimation is to lodge an FIR and a copy of the same must be submitted to the company)

Step 2: Inspection For Damages

Universal Sompo will assign a surveyor to assess the damage. The loss assessor will inspect and then submit the damage report to the company.

Step 3: Towing Of Vehicle

Tow the insured vehicle to the garage of your preference or you can also request the insurer to arrange a towing service. The company will reimburse the towing charges up to Rs 1,500. Furthermore, you are required to submit all the necessary documents to the surveyor along with the repair cost bills.

Step 4: Reimbursement Of Claim

Since in this case, your car is getting repaired at a garage out the Universal Sompo workshop network, you need to make the payment to the garage and raise a reimbursement claim with the insurer. To initiate a reimbursement claim, submit all the documents including the original repair bills the company. The insurer will reimburse the entitled claim amount after factoring deductibles within 7 working days of receiving the documents.

Common Claim Rejection Reasons

  • Universal Sompo will not be liable to compensate for any accident occurring beyond the stated geographical location in the policy.
  • When the accident was caused while the driver was under the influence of intoxicants like alcohol and drugs etc.
  • When the vehicle was not being used according to the ‘Limitations as to Use’.
  • If the policyholder has failed to pay the insurance premiums or the tenure of policy has expired.
  • If there was no evidence to prove the occurrence of the accident or the claim was a fraudulent one with exaggerated loss description.

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Universal Insurance Car Insurance Claim FAQs

  • What information and documents are required at the time of claim intimation?

    The following details are required at the time of claim intimation: Your policy number Contact numbers Name of Insured policyholder Location of the accident Date and time of the accident A brief description of how the accident occurred. An estimate of the losses Place & contact details of the insured person (in case person intimating the claim is other than the policyholder)
  • What is the amount I need to pay during a claim settlement?

    Your liabilities at the time of claim settlement depend on the type of policy and add-ons purchased. However, irrespective of that you remain liable to pay for deductibles - compulsory and voluntary (if opted for at the time of purchasing the policy).
  • Can I track my Universal Sompo Claim?

    Yes, Universal Sompo allows policyholders to track their claim process. Visit the official website, scroll down on the homepage and select ‘Track Claims’ under the ‘claims’ heading. A new page with a short form will appear on the screen. Enter your Name, contact type, email id, phone number, and select the product (type of your policy) and then click on ‘Submit’. You will be able to access your claim status.

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#Applicable on non-inspection cases i.e. existing policy has not expired or when buying a policy for a new vehicle.