IFFCO Tokio Car Insurance Claim
A car insurance policyholder can file a claim after an accident/loss/damage to get a reimbursement/compensation for the expenses/damage incurred. IFFCO Tokio features a hassle-free claim settlement process. It has an impressive claim settlement ratio of 91.92%.
IFFCO Tokio offers a cashless claim settlement process through its over 3,400 workshops strong cashless network.
How to Make a Cashless Claim?
In case your car is damaged in an accident or any other mishap, you can file a cashless claim with IFFCO Tokio by following the steps mentioned below.
Step 1: Reach Out to IFFCO Tokio
After an accident, immediately contact IFFCO Tokio and provide necessary details such as location, time, etc. You can contact them on their toll-free helpline number 1800 103 5499 or can visit their website to initiate a claim.
Step 2: Claim Number
You will receive a claim reference number and a confirmation that your claim settlement request has been accepted. The company will also provide you with information about the steps that need to be followed next.
Step 3: Arrangement of Towing Service
Request IFFCO Tokio to arrange towing service for the damaged vehicle or arrange a towing service yourself to take the insured vehicle to the nearest cashless garage authorized by IFFCO Tokio. If you have the ‘Clock Spot Assistance’ cover, then the towing expenses will also be borne by the company.
Step 4: Survey and Repairs
Your car will be surveyed by a surveyor sent by the insurance company who will assess the extent of the damage. Post surveyance your car will be repaired at the workshop. The surveyor will provide you with a claim form.
Step 5: Settlement of Claim
After the completion of repairs and all formalities, you will have to pay your part of liabilities (deductibles) while the rest will be paid by the insurer directly to the workshop.
How to File a Car Insurance Reimbursement Claim?
If you can not find an IFFCO Tokio cashless workshop nearby you can take your car to any other garage for repairs. Below are the steps, which you need to follow to file a reimbursement claim.
Step 1: Get in Touch With Your Insurer
Contact IFFCO Tokio and inform about the accident/mishap. You can call the insurer at the toll-free number 1800 103 5499 and ask the representative to initiate the reimbursement claim settlement process. Alternatively, you can also initiate a claim on their website.
Step 2: Reference Number
IFFCO Tokio will revert back to you with a claim reference number and provide you with the details of documents that needs to be submitted and the steps to be followed further. Also, fill the claim form, which you can download from their website.
Step 3: Take Your Car to a Garage
Tow your car to any nearest workshop for repairs. The company will send a surveyor for inspection after which your car can be repaired at the workshop. However, if the accident is a major one, the insurer will get the vehicle inspected by the surveyor before it is moved to the garage.
Step 4: Documentation
Submit the duly signed claim form along with the documents asked by the representative. Also, submit all receipts/bills of repairs to make a final settlement of the claim amount.
Step 5: Claim Amount Disbursal
You need to pay all the cost of repairs at the garage. However, the company will reimburse you for the expenses after factoring in deductible and applicable depreciation (if not opted for zero depreciation add-on).
Documents Required for Making A Car Insurance Claim
- Completely filled and duly signed claim form
- Car’s Registration Certificate (RC)
- Original driving license
- Copy of the police complaint (FIR), if applicable
- Original bills (in case of reimbursement)
(Note: The insurer may ask to produce additional documents, if required)
Claim Rejection Reasons
The following are the most common reasons due to which a claim can get rejected:
- Submission of an incomplete claim form
- Information mismatch between the claim form and submitted documents
- Accident of insured vehicle due to state of intoxication of the driver
- Accident of insured vehicle when the driver is driving without a valid driving licence and RC
- Accident of insured vehicle when it was used for illegal activities
- Accident of insured vehicle due to reckless and careless driving
- Submission of wrong information at the time of policy purchase
- Delay made in intimating the insurer after an accident
IFFCO Tokio Car Insurance User Reviews
Great support from team
Very good support from executive
IFFCO Tokio Car Insurance Claim FAQs
How much amount will I get in claim settlement?
The claim amount depends on a number of factors such as the type of policy purchased, add-on covers, deductibles, the extent of damage, etc. The insurer pays the full IDV of the vehicle as the claim amount in case of total constructive loss of your vehicle, i.e., when your vehicle gets at least 75% damaged.
Can I initiate a claim settlement online?
What should I do in case of theft of my car? How and when do I get a claim in such a case?
In the case of theft of a vehicle, you need to register an FIR (First Information Report) at the nearest police station and inform your insurer. The police will try to trace your vehicle until 90 days after which the police will issue a non-traceable report for your vehicle. The matter will then proceed to a court of law which will issue a Non Objection Certificate (NOC). Post NOC issuance, the insurer undertakes an investigation from its side to trace the vehicle. In case the insurer is not able to find the vehicle, the claim settlement process gets initiated.
I have a zero depreciation add-on cover. Do I need to pay anything during claim settlement?
The zero depreciation add-on cover exempts you from the liability to pay for the applicable depreciation on your car and its parts. However, you remain liable to pay for deductibles - compulsory and voluntary (if opted for).