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Have you made a insurance claim in the previous year?


  • Is it necessary to have a car insurance policy in India?

    According to the Indian Motor Tariff 2002, it is mandatory for every car owner to have at least a third party car insurance cover for being able to drive on India. Besides fulfilling the legal requirement, a car insurance policy saves you from financial liabilities which may arise due to an accident/mishap of your vehicle.

  • Is it mandatory to purchase a personal accident cover with a car insurance policy?

    It is mandatory for every car owner to have a personal accident cover. However, the car owner is free to purchase it either with a car insurance policy or separately.

  • What is the Sum Insured in car insurance?

    Sum Insured is the maximum amount that you can get from your insurer during a claim settlement. Sum Insured is equivalent to the Insured Declared Value (IDV) of your vehicle.

  • What is NCB?

    NCB stands for No Claim Bonus. It is a discount offered by all the insurers on own damage premium for claim-free years. The NCB discount amount continues to increase with every claim-free year and can go up to a limit of 50% of the own damage premium incase of 5 claim-free years.

  • How can I locate Liberty’s nearest branch?

    You can locate your nearest Liberty General Insurance branch by visiting the insurer’s official website and clicking on the ‘Contact Us’ tab. Scroll down to Branch Locator page and select your state and city and click submit. The result will be displayed instantly on the same page.

Third Party

  • What is the amount of personal accident cover offered by Liberty General Insurance?

    Liberty offers a personal accident cover of up to Rs. 15 lakh for the policyholders. The accident cover for a paid driver is available up to Rs 2 lakh each for both co-passengers and paid driver.

  • How much compensation is offered if the accident results in permanent total disability of a third party?

    The final compensation amount is decided by the court of law and the entire cost is borne by the Insurer.

  • What happens to my car insurance policy if I sell my vehicle before policy expiry?

    In such a case, the policy’s ownership can be changed by filing an endorsement form which will contain all the details of changes done in the policy such as name, DOB, mobile number, etc.

  • How can I pay the premium of the Liberty third party car insurance?

    The payment for the premium of the Liberty third party car insurance policy can be done in the following ways:

    • Visit the nearest branch.
    • Go to the official website of Liberty General Insurance.
    • Contact the support team of Liberty General Insurance by calling the toll-free helpline number 1800-266-5844.

  • Do I get any compensation for the damage of my car in case of an accident?

    No, the third party car insurance does not cover the damage of the insured’s car under any circumstances even in case of an accident.

Add On

  • How many add-on covers are provided by Liberty General Insurance?

    The Liberty car insurance covers are available with 5 car insurance add-on covers which comprise Depreciation Cover, Consumables Cover, GAP Value Cover, Roadside Assistance Cover and Engine Safe Cover.

  • How much I need to spend to opt for add-on covers?

    Different add-on covers can be availed at different prices. You will have to pay for the add-on covers specified in the policy document or online purchase platform of the insurance company.

  • Is it compulsory to include an add-on cover in the car insurance cover?

    No, owning an add-on cover in your car insurance policy is not compulsory. It is just an optional benefit that you can avail to enhance the coverage of your car insurance plan.

  • When can I purchase the Liberty car insurance add-on covers?

    You can purchase the car insurance add-on covers either at the time of car insurance policy purchase or during the car insurance policy renewal process.

  • How many add-on covers can I include in my plan at a time?

    There is no limit to opt for car insurance add-on covers, that means you can add various add-on covers at a time in your car insurance policy as per your budget and needs.


  • What is compulsory deductible?

    Compulsory deductible is the amount that a policyholder is liable to pay to the insurer at the time of a claim settlement. The amount varies with the type of policy purchased.

  • How can I purchase the Liberty comprehensive policy online?

    To purchase the Liberty comprehensive car insurance policy online, follow the below-mentioned steps:

    • Visit Liberty General Insurance’s official website.
    • Go to the ‘Car Insurance’ tab and then click on the ‘Buy Now’ option.
    • Enter your vehicle’s registration number, your full name, mobile number and email address in the respective fields and click on ‘Next’.
    • The premium quote will be displayed on the next page where you opt for the add-ons.
    • Pay the premium amount and the policy document will be sent to your registered email address.

  • How is IDV of my vehicle is decided?

    IDV stands for the Insured Declared Value of your vehicle and is decided on the basis of the ex-showroom price of your car as listed by its manufacturer. It is important to note that the IDV determines the maximum insured sum of your car insurance policy.

  • How can I get my car's engine covered against oil spills and water ingression?

    No mechanical/electrical breakdown of your car's engine is covered under the standard comprehensive policy. You can get these things covered by purchasing an Engine Cover add-on.

  • What is the tenure for Liberty long term comprehensive policy?

    The tenure for Liberty long term comprehensive policy extends from 2 years to 3 years.

Zero Depreciation

  • What does it mean that only 2 claims are admissible under the zero depreciation policy?

    This means that a policyholder will get the benefits of depreciation cover up to 2 times during the policy tenure. The third and subsequent claims will be entertained as per the policy but the policyholder will have to bear the cost of depreciation in them.

  • Can I choose the claim in which I want to avail the zero depreciation cover benefits?

    Yes, the policyholder can decide in which claims he/she wants to bear the cost of depreciation of the replaced parts or not for a particular claim.

  • What is the premium of the zero depreciation add-on cover?

    There is no fixed premium for the zero depreciation add as the premium amount depends on factors such as Insured Declared Value (IDV) of your vehicle, its age, model, etc.

  • Should I buy a zero depreciation cover if I do not own a luxury car?

    Yes, You can include the zero depreciation add-on cover to your policy even if you don’t own a luxury car for the maximum protection. It will help you to get the parts of your car repaired or replaced without costing you any money.

  • Who should opt for the Zero Depreciation cover?

    Everyone should opt for Zero Depreciation cover to get the maximum claim amount. However, it is best suited for the following people:

    • New car owners
    • Inexperienced car drivers
    • Luxury car owners
    • Owners living in the accident-prone zones.


  • What additional documents do I need to submit to the insurer for claim settlement in case of theft of the insured vehicle?

    Apart from all the necessary documents, you also need to submit the entire set of vehicle keys, No Trace Report for the lost vehicle, Indemnity Bond (part of insurance policy document) and No Objection Certificate (NOC) from the financer in case of theft of the vehicle.

  • How can I locate my nearest garage authorised by Liberty General Insurance?

    To locate a Liberty authorised garage, go to the company’s homepage and select ‘Motor Claims’ under the Claim section. Click on ‘Garage Locator’ and select state, city, vehicle and garage type and click on ‘Submit’. The list will be displayed on the next page.

  • How can I track my vehicle’s inspection status?

    Visit the company’s official website and click on ‘Track Your Status’ from the floating menu on the right edge of the page. Enter the ‘Quote Number’ and click on ‘Next’. The results will be displayed on the next page.

  • Do I need to carry my driving licence while claiming Liberty car insurance?

    Yes, you are required to carry your driving licence while claiming Liberty car insurance policy. You should also make sure that the driving licence is valid.

  • When is the survey done in case of an accident beyond the city limit?

    The surveyor visits the spot of an accident beyond the city limit within 48 hours of claim intimation.


  • How to pay the premium while renewing the policy through the customer support helpline?

    If you are renewing your car insurance policy through Liberty General Insurance’s customer support helpline then the insurer will send a payment link at your registered mobile number. You need to click on that link and pay the renewal fee using a debit/credit card in order to get your policy renewed.

  • Can I renew my car insurance policy after the expiry date?

    Yes, you can renew your car insurance policy even after missing its expiry date and that too up to 90 days from the expiry date. However, in such a case an inspection of the car is mandatory. Please note there is no renewal option after the expiry of the mentioned 90-days window after which the only option left with you is the purchase of a new car insurance policy for your car.

  • Can I get reminders for renewal before the expiry date?

    Yes, but only if you have the Liberty car insurance policy. The company sends reminders when your policy is about to expire.

  • How do I receive the policy documents in case of online renewal of the policy?

    You will get a soft copy of the renewed policy through e-mail after making the payment of the renewal fee. However, you may also request for a hard copy at a payment of a nominal fee.

  • Can I change the tenure of the Liberty car insurance policy at the time of the renewal?

    Yes, you can extend or shorten the tenure of the Liberty car insurance policy at the time of renewal.


  • What are Liberty General Cashless Garages?

    Cashless garages are basically the ones that have a tie-up with Liberty General insurance company. It means that if the insured will take their damaged car to any of the listed garages, they will not have to pay from their pocket and the bill will get settled by the insurance provider.

  • Is Liberty General’s Cashless Garage facility useful?

    Yes, the cashless garage facility offered by Liberty General is extremely useful. Listed below are some of the benefits of the cashless garage facility:

    • It is quick, convenient and hassle free.
    • There is no hefty paperwork involved.
    • It lessens the financial burden on the policyholder as it helps in reducing the need for having cash all the time.

  • How does the Liberty General Cashless Garage facility function?

    You need to immediately intimate the insurance company regarding the mishap or accident, afterwards a surveyor appointed by the insurer would be sent to evaluate the extent of damage suffered by the car. Then, the repair process begins after the insurance company sends approval. Later, the bill gets settled by the insurance company with the garage owner directly.

  • Can I avail a cashless claim after sending my car for repair at a non-listed garage?

    No, the cashless claim service can only be availed if you send your car to any network garage for the repair purpose. Additionally, because of the deductibles, the entire claim is not cashless, and it needs to be borne by you so as to account for depreciation.

  • How many network garages are there under Liberty General Insurance Company?

    There are more than 3700 authorized garages under Liberty General Insurance companies all across the nation.

Premium Calculator

  • What factors determine the premium of a car insurance policy?

    There are various factors that affect the premium of a car insurance cover such as Insured Declared Value (IDV), Anti-Theft Devices, Engine’s Cubic Capacity, Add-On Covers, No Claim Bonus (NCB), Modifications, Age of the Owner, and so on.

  • Does the premium calculator compute the premium only for old car?

    Yes, the premium calculator helps you get the premium for new as well as old or used cars.

  • Why should I use the car insurance premium calculator?

    The car insurance premium calculator gives you great assistance in getting the values of IDV of your car and the premium amount offered by different insurers in the market. It will help you select an affordable policy and make wiser decisions in relation to the car insurance cover.

  • What details are need to be filled in the premium calculator?

    You need to enter a few details like make and model of your car, RTO location of your car, registration year of your car, etc., to find the right premium provided by various insurers for a car insurance policy.

  • Where can I find the premium calculator to use it?

    You can get the best premium calculator to calculate the premium and IDV for your insurance plan at the official website of InsuranceDekho, i.e.,

Own Damage

  • What is Liberty General Own Damage insurance plan?

    With the help of an own damage insurance plan, an insured stays protected against damage/loss to their insured car in an accident or any other mishap such as theft, fire, natural calamity, etc.

  • How does the premium calculation happen for Liberty General Own Damage Car Insurance?

    The calculation of premium for Liberty General own damage insurance happens after taking into consideration various factors such as car make, car age, vehicle type, engine cc, geographical zone, etc.

  • What all is covered in Liberty General Own Damage Insurance Cover?

    Own damage insurance cover by Liberty General offers coverage for loss or damage to own car due to any accident or mishap like natural calamity, fire, etc and coverage for theft of own car.

  • What are the documents needed to file for Own damage car insurance claim?

    You need the following list of documents to register for own damage insurance claim:

    • Car Insurance Plan Copy
    • A copy of FIR Report
    • Car RC
    • Repair estimate
    • No Claim certificate
    • Photographs/and other accident proofs
    • Driving license
    • Other documents (if asked by the insurance company)

  • Is buying an Own Damage insurance mandatory in India?

    No, buying an own damage insurance is not compulsory. However, it is mandatory to buy a third party liability insurance as per the Indian Motor Tariff Act.

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