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Future Generali Car Insurance FAQs

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Highlights
    Network Garages3,500+
    Claim Settlement Ratio88.69%
    Emergency AssistanceAvailable 24/7
    Policies Issued18 lakh+ in FY19
    Customers16 lakh+
    Presence125+ branches

    Garage

    • How does the Future Generali Cashless Garage facility work?

      In the event when your insured car suffers any kind of damage or loss, then you should contact Future Generali insurance company regarding the same immediately. The insurance company would then send a surveyor to analyze the extent of damage caused to the car. Once the insurance company gives approval for the same, then the repair process will start at a listed network garage. The bill will get settled directly by Future Generali with the owner of the repair workshop.

    • What services are provided by Future Generali Cashless garages in India?

      The following benefits are provided by Future Generali cashless garages in India:

      • You can avail cashless repairs at any of the network garages.
      • You can also avail cashless maintenance of your vehicle at a listed garage.
      • You can enjoy a simple, quick and hassle-free claim settlement procedure.

    • How many network garages does Future Generali Insurance Company have in India?

      Future Generali offers their customers a wide cashless garages network across India. They have more than 3,194 authorized listed cashless garages.

    • What documents do I have to provide in order to register for Future Generali cashless claim under the car insurance plan?

      You are required to submit the following documents to register for Future Generali cashless claim:

      • A copy of car insurance policy
      • Repair Bill
      • Claim Form
      • Driving License
      • Valid RC
      • Other Documents (if asked by the insurance company)

    • Why is it necessary to intimate the insurance company before getting your vehicle repaired?

      It is necessary to intimate the insurance provider about the accident as soon as possible so that they can assess the extent of loss or damage incurred by the car and the repair required by it in correspondence to the coverage offered by the car insurance plan.

    Overview

    • How many types of car insurance policies are offered by Future Generali?

      The Future Generali offers 3 types of car insurance plans such as Comprehensive insurance policy, Standalone Own-Damage insurance policy and Third Party insurance policy.

    • Will I get a discount on my premium?

      Future Generali offers various types of discounts for its customers such as:


      • No Claim Bonus (NCB) benefit
      • Automobile association membership discount
      • Anti-theft device discount.

    • Does Future Generali provide add-on covers for car insurance plans?

      Yes, Future Generali provides different add-on covers such as Zero Depreciation cover, Roadside Assistance cover, Theft or Loss of Key cover, Tyre Damage Cover, NCB Protection Cover, Engine Protector, Return to Invoice Cover and so on, for car insurance policy.

    • Why should I take my car insurance policy from Future Generali India Insurance?

      There are several benefits of buying a car insurance policy from Future Generali India Insurance such as:


      • Automated renewal reminder.
      • A wide range of add-on covers.
      • 24x7 roadside assistance facility.
      • Claim settlement in 7 working days.
      • 24 hours of customer assistance service.

    • Can I transfer my previous car insurance policy with Future Generali?

      Yes, it is possible to transfer your previous car insurance policy to Future Generali. In addition to this, you can also transfer your No Claim Bonus by getting a retention certificate from your previous insurance company.

    Third Party

    • Is there any personal accident cover available with the Future third party policy?

      Yes, a personal accident of up to Rs. 15 lakh is available with the Future Generali third party car insurance policy.

    • Can I cover the legal liabilities of a paid driver with a third party cover?

      Yes, you can opt for legal liability for paid driver cover against an extra premium with a third party liability car insurance policy to cover such legal liabilities.

    • What about the expenses incurred during the court trial? Are they covered in the third party policy?

      Yes, a third party liability cover offers reimbursement for the expenses incurred during a court trial.

    • What is the maximum NCB discount available and on what condition it is given?

      The NCB discount can be availed up to 50% on the OD (Own Damage) premiums. However, to avail a discount of 50%, the policyholder must have completed 5 claim-free policy tenures.

    • Does the Future Generali third party car insurance policy cover accidents beyond the geographical area?

      No, the Future Generali third party bike insurance policy does not provide coverage for any accident or mishap outside the pre-decided geographical area.

    Comprehensive

    • How the premium of my Future Comprehensive car insurance policy is calculated?

      The premium of your car insurance policy depends on factors such as Insured Declared Value (IDV), Cubic Capacity (CC), Age of the vehicle, Make and model of the vehicle, Geographical zones, Special discounts and loadings, if any, and No Claim Bonus.

    • What is CTL and how much claim is offered in that?

      CLT stands for Constructive Total Loss, i.e; the vehicle has suffered more than 75% damage and its beyond repairs. The claim amount offered in this case is equivalent to the Sum Insured.

    • How can I purchase a comprehensive plan online?

      To purchase the Future Generali comprehensive car insurance policy online, visit Future Generali’s official website and go to the ‘Buy’ tab. Click on ‘Car Insurance’ and select ‘Buy a new car insurance’ option on the next page. Enter the RTO, customise your policy and make the payment. You will receive the policy document instantly on your registered email ID.

    • Am I eligible to receive compensation if an accident occurs outside the geographical area mentioned in the policy document?

      No. No claim request is accepted by the insurer if the accident has occurred outside the geographical area. However, you can extend the policy cover to geographical areas not covered under a standard Future Generali comprehensive policy by paying an additional premium.

    • How can I get the quotes for Future Generali comprehensive car insurance?

      You can get the quotes for Future Generali through its official website. You can also opt to get the quote through InsuranceDekho just by entering the car registration number on its “Get a Quote” feature.

    Zero Depreciation

    • Do I need to pay anything at the time of claim settlement if I purchase a zero depreciation cover?

      Yes, you are liable to pay for the compulsory deductible and voluntary deductible (if opted) at the claim settlement.

    • What is the premium of the zero depreciation cover?

      There is no fixed premium amount for every policyholder. The premium of a zero depreciation cover depends on factors like IDV of your vehicle, Age of the insured vehicle, and Model and make.

    • How much liability would I have to bear even after opting for zero depreciation add-on cover?

      Zero depreciation add-on cover only waives off the depreciation cost of the replaced parts. This means that there are still some liability in the form of voluntary (if opted) and involuntary deductibles, which needs to be paid by the policyholder.

    • What if I have filed a claim and opted for the zero depreciation cover and no replacement of parts was done during repairs?

      In such a case, the claim will be considered to be done without the zero depreciation benefits and hence, you will maintain the number of leftover zero depreciation claims as before the claim initiation.

    • Can I avail Zero Depreciation cover in case of theft of the insured’s car?

      No, you cannot avail zero depreciation cover in case of theft of the insured’s car.

    Claim

    • How can I know which authorised workshop offer Future Xpress+ claims?

      The Future Xpress+ claim settlements are offered at more than 3,500 garages authorised by the company. To know the nearest one, you can call 1800-220-233/1860-500-3333/022-67837800.

    • I want to file a claim but the damage is minor. Does this still need an inspection?

      Yes, an inspection of your damaged vehicle by the surveyor is mandatory in every case. Inspection helps to assess the extent of damages and in finalisation of the claim amount.

    • What additional documents do I need to provide in case of theft of the insured vehicle?

      Apart from the standard documents and the claim form, you need to submit a copy of the FIR filed at the local police station. You also need to provide details of the witnesses, if any.

    • What are cashless garages?

      Cashless garages or network garages refer to those garages that are authorised by the insurer for the repair of a vehicle insured under their policy. These garages provide free repair and replacement services for the damages to the insured’s car and the insurer directly pays them on behalf of the policyholders.

    • How can I find the nearest network garage?

      You can find the nearest network garage from the “GARAGE LOCATOR” on the official website. You have to select the state, city, car, and area in the “GARAGE LOCATOR” to find the nearest garage.

    Renewal

    • Can I purchase the NCB Protection add-on cover while renewing my car insurance policy?

      Yes, you can modify, add or remove add-on covers while renewing your car insurance policy with Future Generali.

    • How much time does it take to renew my car insurance policy online?

      The policy is renewed instantly after payment of the renewal fee. The renewal document is also sent to your registered email address instantly.

    • What if I forgot to renew my car insurance policy on time?

      If you miss to get your policy renewed by the expiry date, you can get it renewed within 90 days from the expiry date after getting your vehicle inspected by the insurer. However, if you miss to get your policy renewed in this 90-day window then you cannot get it renewed later. In such a case, you need to purchase a new car insurance policy to keep your vehicle insured.

    • Can I update the contact details during the renewal?

      Yes, you can easily update your contact details at the time of renewal. Click on the “Nominee & Contact details” and make the required changes.

    • If all my policy documents are lost, can I still renew my car insurance?

      Yes, you can renew the car insurance policy even if all your policy documents are lost. You just have to provide the current policy number during the renewal.

    Add On

    • Is it compulsory to include an add-on insurance cover in a car insurance plan?

      No, it is not mandatory to add an add-on cover in your car insurance plan and it is purely up to you to have an add-on cover or not.

    • Which add-on covers are offered by Future Generali for its car insurance plans?

      Various add-on covers are provided by Future Generali for car insurance plans such as Zero Depreciation Cover, Return to Invoice Cover, Lost Key Cover, Protection of NCB, Personal Laptop and Mobile Cover, Engine Protector, Daily Cash Allowance, Consumable Cover, Roadside Assistance, etc.

    • How many add-on covers can I opt for at a time?

      You can purchase as many add-on covers as you want to include in your car insurance plan at a time based on your budget and needs.

    • Will I have to pay for an additional amount to buy an add-on cover?

      Yes, you will have to pay for an additional amount of premium to include an add-on cover in your car insurance plan along with the premium of your base policy.

    • When can I purchase the Future Generali car insurance add-on covers?

      You can buy the add-on covers either at the time of car insurance policy purchase or during the car insurance policy renewal process.

    Premium Calculator

    • What should I enter to get the premium on the premium calculator?

      You will have to enter details like make, model and variant of your car, fuel type of your car, RTO location of your car, engine capacity of your car, registration year of your car, etc., to get the premium amounts offered by different insurers through the premium calculator.

    • Why should I use the car insurance premium calculator?

      With the car insurance premium calculator, you can easily get the premium amount and IDV offered by different insurance companies. It will help you select a better car insurance plan.

    • Where can I find the premium calculator to get the premium from it?

      You can find the best premium calculator to compute the premium and Insured Declared Value (IDV) for your insurance policy at the website of InsuranceDekho, i.e., www.insurancedekho.com.

    • What factors determine the premium of a car insurance plan?

      Factors that affect the insurance premium of a car insurance cover are Insured Declared Value (IDV), Engine’s Cubic Capacity, No Claim Bonus (NCB), Anti-Theft Devices, Age of the Owner and so on.

    • Can I avail the premium calculator to compute the premium for my old car?

      Yes, you can avail premium calculator to calculate the premium amount for your old car as well as your new car.

    Own Damage

    • How does premium calculation take place for Future Generali Own damage car insurance plan?

      The premium for Future Generali Own damage car insurance plan is calculated by taking several aspects into consideration such as age of the car, make of the car, engine cc, vehicle type, geographical zone, etc.

    • What are the different types of motor insurance policies available in the insurance market?

      Being a policy proposer, you are given the option to choose amongst three different types of motor insurance plans available in the market i.e. comprehensive insurance policy, third party liability policy and own damage insurance policy.

    • What do you mean by Future Generali Own damage insurance?

      By purchasing Future Generali Own damage insurance policy, you can stay protected against any kind of losses or damages sustained by your own vehicle due to any accident, mishap or theft.

    • What documents do you require to make the own damage insurance claim?

      The following set of documents are needed in order to make claim:

      • Copy of car insurance policy
      • FIR Report Copy
      • Repair estimate
      • Car RC
      • Driving license
      • No Claim certificate
      • Photos and other proofs of the accident
      • Other documents (as asked by the insurer)

    • Is it necessary to buy an own damage insurance policy for my vehicle?

      No, as per law it is not mandatory to buy an own damage insurance plan for your vehicle. However, according to Indian Motor Tariff Act, it is necessary to purchase at least a third party liability insurance plan for your vehicle.

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