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Shriram Car Insurance FAQs

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    Network Garages2,000+
    Claim Settlement Ratio77.26% in FY20
    Emergency AssistanceAvailable 24x7
    Zero Depreciation CoverAvailable
    Third Party CoverAvailable
    Presence209+ Branches
    Car insurance starting from Rs. 2072/year*
    • Save upto 75%*
      Lowest Car Premiums
    • 11.5 Lakh+
      Happy Customers
    • Claim Support
      7 days a week

    *TP price for less than 1000cc four wheeler. All savings/offers are provided by the Insurers which are subject to modification. Terms and conditions apply


    • What is the validity of a car insurance policy?

      Shriram General Insurance offers both short-term (1 year) and long-term (3 year and 5 year ) car insurance policies.

    • What all modes of payment are available at Shriram for car insurance policy renewal online?

      The company has a dedicated portal, where you can pay the policy premium, for both the purchase of a new policy and renewal of an existing policy, using a Debit/Credit card or Net Banking.

    • What if someone else was driving my car at the time of accident?

      Even if someone else was driving your car at the time of an accident, the insurance policy will remain applicable.

    • How is the Sum Insured determined?

      The Sum Insured mainly depends on the Insured Declared Value (IDV) of the car. The IDV is the manufacturer’s listed price of the vehicle minus depreciation. Apart from IDV, the sum insured also depends on the fuel type, engine displacement and make and model of the car.

    • What if no claim is filed during the insurance period?

      In case no claim is filed during the entire policy tenure, the policyholder will be entitled to get a No Claim Bonus (NCB) discount on own-damage premium of the policy at the time of renewal. The NCB discount can be accumulated over the years and usually ranges between 20-50% of the own-damage premium.

    • What is the maximum limit of Third Party Cover?

      In case of bodily injury/death of a third party due to an accident involving the insured car, the insurance company is liable to provide a limited/unlimited compensation amount decided by a court of law. However, in the case of third party property damage, the insurance company’s compensation liability is capped at Rs. 7.5 lakh.

    Zero Depreciation

    • How would I know if my vehicle has suffered constructive total loss and zero depreciation cover is not applicable for claims?

      Constructive total loss (CTL) is declared when the repair cost of your vehicle is more than 75% of the actual value of your car. In this case and as well as in the case of total loss (100% damage) or theft, the claim amount would be standard without the waiver of liability of depreciation cost.

    • Can I choose the claim in which I want the waiver for the depreciation cost or not?

      Yes, it solely depends on the policyholder whether he wants to have the benefit of the zero depreciation add-on cover for a particular claim or not.

    • Why the premium of my zero depreciation cover increases every year?

      The premium of your zero depreciation cover increases because the company has to bear more liability every year owing to the continuous depreciation of the insured car.

    • When can I include zero depreciation cover with my Shriram comprehensive car insurance policy?

      You can include zero depreciation cover along with your car insurance plan either at the time of buying or renewing your insurance plan.

    • What factors are responsible for determining the cost for my zero depreciation cover?

      Factors responsible for determining the cost of zero depreciation cover are as follows:

      • Age of car
      • Model of car
      • Registered location of car, etc.

    Third Party

    • Can Shriram arrange its own representative in court during third party liability settlement?

      Yes, the company can arrange for representation at any inquest or inquiry in a case of the death of a third party.

    • Is it compulsory under the Motor Vehicles Act to have at least a third party only cover for a vehicle?

      Yes, it is a mandatory requirement for all car owners as per the Motor Vehicles Act.

    • What all does Shriram General Insurance Personal Accident covers?

      It offers coverage in the following events:

      • Accidental Death
      • Permanent Total Disability
      • Permanent Partial Disability
      • Temporary Total Disability
      • Additional Benefit Transportation of Mortal Remains
      • Children‘s Education Benefit

    • What are the benefits of buying Shriram third party car insurance?

      There are various benefits of buying Shriram third party car insurance, some of which are listed below:

      • A hassle-free claim settlement procedure
      • No hefty paperwork
      • Protection against accidental legal liabilities against third party property or person
      • Online policy buying facility

    • How much coverage is offered in Shriram car insurance plan in case of any third party property damage?

      A coverage for around 7.5 Lakhs will be offered in case of any third party property damage.


    • How is my insurance premium calculated?

      The premium of your car insurance policy is calculated on the basis of the following factors:

      • Insured Declared Value (IDV) of your car
      • Geographical zone
      • Age of your car
      • Cubic capacity of your car

    • How can I purchase Shriram Comprehensive Policy?

      To purchase the Shriram comprehensive car insurance policy follow the below-mentioned steps:

      • Visit the official website of Shriram General Insurance and select the ‘Car Insurance’ option on the homepage.
      • On the next page, select the ‘Buy Online for New Vehicle’ option.
      • Provide the required personal details and vehicle details.
      • Select a premium quote and make the payment. You are done!

    • Can I get an Electrical & Electronic Accessories cover on a third party liability only policy?

      No, it is not available by default with the third party only policy but you one can avail the Electrical & Electronic Accessories cover as an additional add-on along with a comprehensive car policy against an extra premium.

    • Does Shriram General Insurance have any kind of mobile application?

      Yes, they have a mobile application by the name of ‘My SGI (Shriram General Insurance Customer Mobile App).

    • What is covered under Shriram Comprehensive Car insurance?

      Shriram comprehensive car insurance offers the policyholder protection not just against third party liabilities (both human life and property) but also for damages or losses sustained by the insured vehicle.


    • What documents do I need to initiate a claim?

      To initiate a car insurance claim, you need the following details and documents: Policy number Exact details of time and place of accident/mishap Name of the driver Contact details Driving Licence Nominee details ID proof

    • How long does it take for a Shriram claim to be processed?

      Shriram General Insurance aims to settle a claim as soon as the policyholder provides all the documents to the company, however, it will take no longer than 7 days for a claim to be fully settled.

    • How can I locate a cashless garage associated with Shriram General Insurance?

      To locate a cashless garage authorised by Shriram General Insurance, visit the insurer’s official website, locate and click on ‘Claims’ tab present on the homepage. Scroll down the ‘Claims’ page then click on the ‘Private Car Cashless Garages’ present under the heading of ‘Car Insurance’. On the next page, you will be given the option to select the state and city. A list of all the company’s cashless workshops will appear on the screen once you select your state and city. You can pick a garage that is the most convenient for you to access.

    • What is the amount that I am supposed to pay at the time of claim settlement?

      The amount that you are supposed to pay at the time of claim settlement is dependent upon the type of insurance plan purchased and other add-ons. However, irrespective of it, you still have to pay for compulsory and voluntary deductibles (in the case opted while buying the policy).

    • Should I file an FIR even for a minor accident?

      No, filing for an FIR at the police station only if the accident leads to severe injuries to an individual, theft of the vehicle or damage to any third party property.

    Add On

    • Am I supposed to pay an additional premium amount to opt for add-on covers?

      Yes, you can avail add-on covers at an additional premium cost along with the premium paid against the basic insurance plan.

    • When can I buy add-on covers in my Shriram General Car Insurance Plan?

      A policyholder can choose to buy add-on covers along with their car insurance plan either during the time of buying the policy or during the time of policy renewal.

    • How many add-on covers at a time can I include in my car insurance plan?

      There is no such limit on opting for the number of add-on covers along with your basic car insurance plan. You can choose to include as many as you want depending upon your budget and need.

    • Is it compulsory to include add-on covers with my Shriram Car insurance plan?

      No, including an add-on cover along with your Shriram car insurance plan is not mandatory. The add-on covers are available as an option to enhance the coverage of your insurance cover and offer other extended benefits that are not covered by the basic insurance plan.

    • Which add-on covers are provided by Shriram General Insurance Company?

      Add-on covers offered by Shriram General Insurance Company include zero depreciation, return to invoice, daily reimbursement, key replacement, personal belonging, NCB protection cover, multicar rebate.


    • How long does it take to renew my car insurance policy online?

      The policy is renewed as soon as the renewal payment is made. The renewal of the policy should not be a forgotten task. This is why the company allows you to opt for an option of sending reminders to you regarding the pendency of your car insurance renewal via text message or mails.

    • For how long is my car insurance policy valid?

      Shriram General Insurance offers both short-term (1 year) as well as long-term (3 years/5 years) car insurance policy. A car insurance policy is valid for the tenure opted by you at the time of purchase/renewal.

    • What are the different modes of payment accepted by Shriram General Insurance?

      Shriram General Insurance accepts payment via credit cards, debit cards as well as Net Banking facilities. The insurer is expanding its acceptable payment methods and introducing other payment services like Cash Cards, Mobile payment applications etc.

    • When Should I renew my Shriram car insurance plan?

      It is advisable to get your car insurance plan renewed before the date of expiry in order to keep your insurance plan active and to continue availing all the benefits and coverage of the plan.

    • Is it possible to pay my renewal premium amount in cash?

      Yes, you can pay your renewal premium amount in cash and for that you have to visit any nearest branch of Shriram General Insurance company.

    Premium Calculator

    • How can I calculate the premium payable for Shriram Car Insurance plan?

      You can calculate the payable premium amount easily by using the premium calculator available at InsuranceDekho’s website.

    • How will I receive my policy document after paying premium online?

      Once you have made the payment for your Shriram car insurance plan, you will receive the policy document at your registered email-ID.

    • How does the premium calculation take place for my car insurance?

      The premium calculation for car insurance takes place based upon the factors like make of the car, model of the car, variant of the car, fuel type of the car, engine cc of the car, amongst others.

    • Can I use a premium calculator to calculate the payable premium for my old car?

      Yes, you can calculate the premium charged by your insurance company both for a new car as well as an old car.

    • What is the significance of a car insurance premium calculator?

      A premium calculator can be used to calculate the payable premium amount and Insured Declared Value or IDV by different insurance companies.

    Own Damage

    • What is Shriram General Own damage insurance cover?

      An own damage insurance plan helps the policyholder in staying protected against damage/loss sustained by own car because of any kind of theft, accident or mishap, etc.

    • What all documents are needed to make a claim for Shriram Own damage insurance cover?

      You need the following documents to make a claim:

      • Copy of car insurance policy
      • FIR Report Copy
      • Repair estimate
      • Car RC
      • Driving license
      • No claim certificate
      • Photos and other proofs of the accident
      • Other documents (in case asked by the insurer)

    • Is it compulsory to buy an own damage insurance plan for my car?

      No, buying an own damage insurance cover is not necessary, it depends entirely upon the requirements of a policyholder.

    • How is premium calculated for Shriram General Car insurance plan?

      The premium is calculated by taking into consideration various aspects such as car age, car make, car model, engine cc, geographical zone, vehicle type, etc.

    • How is own damage insurance different from third party insurance plans?

      Own damage insurance cover offers financial safety to the policyholder against the damages or losses caused to the own vehicle in an accident or mishap. While, on the other hand, a third party insurance cover offers protection to the insured against a third party person or property in an accident or mishap.

    Policy Download

    • How can I get the duplicate copy of my Shriram General Car Insurance Policy?

      In case you have misplaced or lost your Shriram Car insurance policy document, then you can talk to the customer care executive of Shriram General at their toll free number i.e 7551-196-989 and request them to send a duplicate insurance policy to you.

    • What if I want to make corrections to my Shriram General policy documents?

      To get the discrepancies corrected in your policy document, you can call Shriram General customer care number at 7551-196-989 and request them to do the same. Thereafter, when all the necessary corrections are made, a new policy document will be issued to you.

    • How can I download my Shriram General Car insurance policy document online?

      To download the document, you can simply go to the motor policy pdf page. Then, you need to enter details like policy number, registration number, engine number etc and enter the captcha code. After this, simply click on ‘Search’. The document will get downloaded in the PDF format.

    • Does Shriram General Insurance company have any official app?

      Yes, the company has an official app known as My SGI (Shriram Gneral Insurance Customer Mobile App). It can be downloaded from Playstore.

    • What is a policy document?

      A policy document refers to a legal contract between the insurer and the insured, wherein all the terms and conditions of the car insurance policy are mentioned in detail such as exclusions, inclusions, coverage offered etc.

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    Shriram Car Insurance User Reviews

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