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Edelweiss Car Insurance FAQs

289 reviews Rate This
    Network Garages1,500+
    Claim Settlement Ratio84.52%
    Policies Issued (FY-19)1 Crore+
    Zero DepreciationAvailable
    AwardsSAP ACE
    Emergency Assistance24/7
    Third Party CoverAvailable


    • Why should I buy a car insurance policy from Edelweiss General Insurance?

      The primary thing that a policyholder looks at in any car insurance policy is how easy the claim settlement process is. Edelweiss General Insurance is one such company, which is known for offering a fast and hassle-free claim settlement process.

    • Is NCB offered by Edelweiss General Insurance?

      Yes, just like all other general insurance companies, Edelweiss General Insurance also offers NCB discount on Own Damage premiums. The discount can be up to 50% if no claim is filed for 5 years.

    • What is not covered under Edelweiss Car Insurance policies?

      Any of the two Edelweiss Car Insurance policies do not cover wear and tear of car parts and damages caused to the car due to war and nuclear perils. In addition to that, any electrical/mechanical damage is also not covered under the standard car insurance policy.

    • Is it compulsory to have the Edelweiss Private Car Package Insurance?

      No, having any of the two policies will fulfil the legal compulsion of having an insurance cover for your car.

    • What is an endorsement?

      An endorsement contains all the details regarding any changes made in the policy documents such as the name of the policyholder, registered mobile number, address, etc.

    • How can I download the policy wordings?

      Visit the Edelweiss General Insurance official website and then click on the three-line menu tab present on the top right corner of the page. Click on products and select Motor Insurance from the list. Select the Download button under the Policy Wordings and the documents will be downloaded automatically.

    • Does Edelweiss General Insurance offer 24*7 customer support services?

      Yes, the company offers 24*7 customer support services through its helpline number- 1800 12000.

    • What do I need to do for availing a discount against installing ARAI approved anti-theft devices?

      You need to fill an endorsement form specifying the details of the devices installed. The company offers a 2% discount on premiums for the installation of such devices in the insured car.


    • What additional things do I need to furnish to the company for claim settlement in case of theft of the insured vehicle?

      Apart from the necessary documents required, policyholders will be required to submit the entire set of vehicle keys, the Final Report – No Trace Report for the lost vehicle, Indemnity Bond as well as the NOC (No Objection Certificate) from the financer in case of theft of the vehicle.

    • What is the amount I need to pay during a claim settlement?

      The amount you pay for the liabilities on your part, at the time of claim settlement, depending on the type of policy and add-on covers purchased is known as deductibles. Policyholders are liable to pay for deductibles - compulsory and voluntary (if opted for at the time of purchasing the policy).

    • What are the details and documents required at the time of claim intimation?

      You require to provide the following details at the time of claim intimation:

      • Insurance policy number
      • Contact numbers
      • Name of Insured policyholder
      • Location of the accident
      • Date and time of the accident
      • A brief description of how the accident occurred.
      • An estimate of the losses
      • Place & contact details of the insured person (in case person intimating the claim is other than the policyholder)


    • What factors are to be considered before renewing my policy?

      • Claim settlement ratio
      • Customer assistance service
      • Cashless garage network
      • Insurance premium price

    • Will I be able to retain my NCB if I migrate from a different insurer to Edelweiss General Insurance?

      Yes, you can continue to enjoy the benefits of NCB (No Claim Bonus) while renewing your policy after migrating from a different insurance company. Edelweiss offers NCB discounts based on the track record of the policyholders with past insurers.

    • Is it possible to renew my policy If I missed the deadline to renew my policy?

      Yes, you can. One can renew their policy despite missing the deadline, but it can be done within 90 days of the expiry of the previous policy. Failing which, you will be required to purchase a new policy.

    Zero Depreciation

    • Can I choose the claim in which I want to use the benefits of the zero depreciation cover benefits?

      Yes, you can. Policyholders have the liberty to decide in which claims they wish to bear the cost of depreciation of the replaced parts or not for a particular claim.

    • What factors are to be considered before opting for a zero depreciation add-on cover?

      You should consider the following factors at the time of availing a zero depreciation add-on cover:

      • Age of the car
      • MMV (make, model and variant) of the car
      • Frequency of sale or purchase of a new vehicle
      • The value of the parts and components in your car

    • What is the premium required for availing zero depreciation add-on cover?

      There is no such fixed premium for the zero depreciation add on cover, the cover is purchased against extra premium in a comprehensive policy. The premium amount for comprehensive policies are determined on the basis of certain factors like Insured Declared Value (IDV) of your car, its age, MMV, cubic capacity etc.


    • What are the factors influencing the premium amount of Edelweiss comprehensive car insurance policy?

      The factors influencing the premium amount of Edelweiss comprehensive car insurance policy are as follows.

      • Make, Model, Variant of your car
      • RTO location
      • Car’s engine capacity
      • Your choice of add-on covers
      • The desired tenure of insurance policy, etc.

    • How can I get a duplicate copy of the policy documents if I lose the original one?

      If you lose the original policy document, you can contact Edelweiss General Insurance at their toll-free number 1800-12000 or write to them at

    • Are passengers of the insured’s car covered under the comprehensive car insurance plan?

      Edelweiss comprehensive car insurance policy covers only insured’s car and third party liabilities in case of an accident or any other mishap. To get an insurance cover for unnamed passengers, you can buy the Edelweiss Personal Accident Cover for everybody else travelling in your car, up to Rs. 2,00,000 per person.

    • Is it mandatory to have a comprehensive car insurance policy?

      No, according to the Indian Motor Tariff, every car owner should have their car insured with at least a third party/liability only insurance policy. Thus, a comprehensive cover is not mandatory a mandatory requirement but it is a recommended plan as it insures you against the own-damages of your car in addition to third party liabilities.

    Third Party

    • Why do I need third party car insurance?

      You need to purchase a third party car insurance for the following reasons.

      • It is mandatory under Indian Motor Tariff. If you do not purchase third party insurance, you will be penalized by a fine of ₹2,000 and/or imprisonment of up to 3 months.
      • It helps you to deal with the financial losses of the third party damage in case of an accident or any other mishap.

    • Can I extend the coverage of a third party car insurance plan?

      No, you cannot extend the coverage of a third party car insurance insurance.

    • Does the Edelweiss Third Party Car Insurance Plan cover injuries to me or damage to my car?

      No, the Edelweiss Third Party Car Insurance Plan cover does not cover injuries to you or damage to your car. To cover yourself against the injuries, you can opt for a Personal Accident Cover and for a cover for damages to your car, you can opt for a comprehensive or standalone own-damage car insurance policy.

    • How much compensation is offered by Edelweiss General Insurance in case of death of a third party?

      Edelweiss General Insurance offers 100% of the compensation amount in case of a third party’s death due to the insured’s car. The compensation amount is decided by a court of law.

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