Zurich Kotak Car Insurance Claim

The claim is the right of a policyholder in the insurance policy. The policyholder can file a claim to get compensation for the damages incurred in an accident. Zurich Kotak General car insurance offers you reimbursement as well as the cashless claim settlement process. The company offers an easy and hassle-free claim settlement process along with a free towing service.

Claim settlement Ratio of Zurich Zurich Kotak Car Insurance

Claim Settlement Ratio or CSR, is a crucial factor that indicates the claim processing capability of an insurance company. A higher claim settlement ratio indicates a smoother, more efficient claim settlement process. The current Zurich Kotak car insurance claim settlement ratio is 98.31%

List of Documents Required During Claim Settlement

Below is the list of documents required for the car insurance claim settlement process in different events:

1. In Case of Third Party Claims

• Claim form duly filled and signed
• Original/Copy of car insurance policy documents
• Copy of Registration Certificate (RC)
• Copy of Driving License
• Copy of FIR (First Information Report)

2. In Case of an Accident

• Original car policy documents
• Claim form duly filled and signed
• Copy of Registration Certificate (RC)
• Copy of Driving License
• Copy of FIR (First Information Report)
• Tax Receipts
• Estimate of cost of repairs
• Bills and receipts of repairs done

3. In Case of Theft

• Claim form duly filled and signed
• Original/Copy of car insurance policy documents
• Copy of Registration Certificate (RC)
• Copy of Driving License
• Copy of FIR (First Information Report)
• ‘No Trace Report’ of the insured car from the police.
• Duly filled and signed 26, 28, 29, 30 and 35 Forms
• Original Registration Certificate (RC)
• Theft declaration from Regional Transport Office
• All sets of keys/Warranty Card/Service Booklets

How to File a Zurich Kotak Car Insurance Claim?

To file a Zurich Kotak car insurance claim, complete the following steps:

1. In the case of an accident, inform the Zurich Kotak Car Insurance Company immediately through their toll-free number.
2. Download the motor insurance claim form from their website and submit at the time of calling them.
3. File an FIR if you have been in an accident or if your car was stolen.
4. Document evidence carefully.

Claim registration: While registering claims, provide the following information:

1. Policy number
2. Vehicle number
3. Date, time, and location of the incident.
4. Nature of the loss/damage.
5. Driver details

Gather documents like:

1. Copy of the claim intimation and policy.
2. Duly-filled Claim form.
3. Driving licence copy.
4. Copy of the FIR (if applicable).
5. Photographs and videos of the damage.
6. Repair bills and estimates (if applicable).

Submit documents to the insurer. A surveyor will assess the extent of damage and determine the repair costs. The claim will be settled based on your agreement with Zurich Kotak Insurance Company.

How To Make Zurich Kotak Cashless Car Insurance Claim

Follow the below-mentioned steps to file a cashless car insurance claim:

Step 1: Inform Zurich Kotak General Insurance

Intimate Zurich Kotak General Insurance immediately after the accident/mishap by calling toll-free number 1800-2120 or submitting a Claim Intimation Form along with the policy details to inform the company about your claim.

Step 2: Inspection of Damaged Vehicle

Zurich Kotak General will arrange an inspection of the damaged vehicle within 24 hours (if the claim is made on working days) of filing the claim. However, if the accident is reported for the claim on Sunday or any other public holiday, the inspection will be done on the next working day.

Zurich Kotak offers a towing service within 50 km of the damaged spot. The service towing service will be entirely free of any charge if you have opted for the Roadside Assistance cover. However, it will be free of charge up to Rs 1,500 if you have not opted for the Roadside Assistance add-on at the time policy purchase.

Step 3: Submission of Documents

Submit all the relevant documents to the company as prescribed under the terms and conditions. Make sure that all the information entered in the claim form matches the ones present in the submitted documents.

Step 4: Repairs and Cashless Settlement

The damaged vehicle will be repaired at the network garage and the company will send the repair cost directly to the workshop.

Step 5: Pay Deductibles and Take Your Car

Pay your liability of compulsory deductible and voluntary deductible (if opted for) and drive your car back home.

How To Make Zurich Kotak Reimbursement Car Insurance Claim

In case, you are unable to or do not want to repair your car at a network garage, you can follow the steps to file a reimbursement claim:

Step 1: Intimate Zurich Kotak General

Inform Zurich Kotak General immediately after the accident by calling toll-free number 1800-2120 or submitting a Claim Intimation Form along with the policy details.

Step 2: Arrangement Of Surveyor and Towing Service

The company will send a surveyor to the accident/mishap spot for inspection of the damages incurred. Post inspection, you need to take the damaged vehicle to a garage for repairs. For this, you can request a towing service from the company, which will be reimbursable up to Rs. 1,500.

Step 3: Car Repairs and Bill Payment

Get your vehicle repaired at any nearby garage and pay the repair cost. Get all the bills and submit them to the insurer in order to get the reimbursement amount.

Step 4: Documentation

Submit all the required documents along with the claim form and bills of repairs.

Step 5: Reimbursement

Zurich Kotak General Insurance will reimburse you after factoring deductibles within 7 days of receipt of all relevant documents in accordance with terms & conditions.

A car insurance claim can be rejected because of the following reasons:

• Expired policy because of non-renewal.
• Wrong information entered in the claim form.
• Delay in intimating Zurich Kotak General about the accident.
• Driving without a driving licence and RC (Registration Certificate).
• Accident happened due to careless driving or intoxication of the driver.
• Vehicle repaired in the self authorisation mode, i.e. without informing the insurer.

Zurich Kotak No Claim Bonus

If you own a car insurance policy, then based on your previous claim history, policyholders of Zurich Kotak General Insurance are eligible for an attractive No Claim Bonus (NCB) at the time of policy renewal. It is a reward delivered in terms of discount which increases progressively with each claim free year from 20% up to a maximum of 50%. If you do not make any claim in the preceding year or years, you are entitled to a no claim bonus on the standalone own-damage car insurance plan or own-damage (OD) component of the comprehensive car insurance policy.

In order to hold this benefit and continue to avail it, you should renew your car insurance policy within 90 days of the previous policy’s expiry date. On failing to do so, this benefit will become null and void. The NCB benefit is transferable which means you can use it to secure your new car or can transfer it to your new car insurance plan as it is offered to policyholders and not to the car. However, to keep it intact, you should renew your car insurance plan on time, you should try to bear small expenses without raising any claim or you can buy a NCB protect add-on cover.

Zurich Kotak Car Insurance Claim Assistance & Support

For offline claim assistance and support, contact Zurich Kotak Car Insurance on

1800 2120 (8 a.m. – 8 p.m.) and intimate them about your claim with the details of your policy. Once the claim is registered, their representatives will provide a claim reference number which can be used as a reference for all future transactions.