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National Bike Insurance Claim

National Bike Insurance

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  • Claim settlement ratio of 71.46% in FY 2018
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National Bike Insurance Claim

National General Insurance is a public general insurance company that has settled thousands of claims without any hassle. It has maintained a good record of settling claims which is reflected through its claim settlement ratio of 71.46% in the financial year 2017-2018.

National General Insurance has reached out to more people through its digitalization. Its policyholders can undergo a seamless claim settlement process. The Customer Care service assists you through the whole process.

List of Documents Required During Claim Settlement

Following documents are required at the time of settling a bike insurance claim

  • Duly filled and signed claim form
  • Self-attested copy of Registration Certificate (RC)
  • Driving license of the person driving at the time of the accident
  • Policy copy
  • Original repair estimate, repair invoice and payment receipt for non-cashless claims
  • Original repair invoice for cashless claims.

How To Make a Cashless Bike Insurance Claim with National Bike Insurance?

National General Insurance has formulated the bike insurance claim procedure in the following simple steps to facilitate its policyholders with a hassle-free experience.

Step 1: Contact National General Insurance

To initiate the claim settlement procedure, the policyholder should immediately inform the insurer after the incident, be it theft, accident or any damage to the bike. You can get in touch with National General Insurance by dialling 1800 345 0330 0r 1800 123 230230. The call should be made within 24 hours of the unfortunate event of an accident. It is advisable to click pictures of the place where the unfortunate event had occurred and collect the number of witnesses as it may serve as proof when you register for the claim.

Step 2: Register Claim

A representative from National General Insurance reverts back to you within 24 hours. You have to inform the representative of the following details.

  • Policy Number
  • Date and time of the accident
  • Estimated loss/ description
  • Survey location where the vehicle can be surveyed by our loss assessor
  • Name of the driver with contact no and his/ her driving license details
  • Insured Contact Details

The executive provides you with a claim reference number for future reference. Collect the claim form from the nearest branch.

Step 3: Survey of Damages

A company surveyor is sent to assess the extent of the damages caused to the bike during the accident. You can submit the duly filled claim form, policy documents and proves to the surveyor.

Step 4: Claim Settlement

After assessing all the aspects, the surveyor gives approval. The insurer confirms its financial and legal liabilities and pays all the expenses of repair of the insured’s bike to the garage. The claim amount is calculated factorizing the deductibles and depreciation into consideration.

How To Make a Reimbursement Bike Insurance Claim with Acko Bike Insurance?

A reimbursement claim can be registered if you fail to take the insured bike to the network garage or wish to repair it in any other garage. You can receive compensation for repairing the bike through a reimbursement claim. The process of placing a reimbursement claim is described in the following steps.

Step 1: Contact the insurer

You can initiate the reimbursement process by making a call on its helpline number 1800 345 0330 or 1800 123 230230. You should contact the insurer immediately after the accident or theft of the insured’s bike.

Step 2: Register A Claim

National Insurance company executive calls you back after the intimation. You have to inform the executive about the policy number and details about the accident. You receive a unique claim reference number from the executive.

Step 3: Survey of the Damages Incurred

A surveyor appointed by the insurer checks the condition of the bike before it is sent for repairs. After assessing the extent of damage, the surveyor produces an estimate of the cost of repair. You have to submit the documents, duly filled claim form and the proves to the surveyor.

Step 4: Repair and Reimbursement

After the approval of the surveyor, you can send the bike to your desired garage. Once the repair is done, you have to submit the bills and receipts of repair along with policy documents to the insurer for the reimbursement. The company checks the details and finally disburses the claim amount taking into account all the deductibles and depreciation.

Common Claim Rejection Reasons

National General Insurance has a set of specific conditions for the approval claim. The claim is rejected by the insurance company under the following circumstances.

  • Registration of a fraud Claim
  • Claiming wrong coverage amount
  • Misinterpretation of facts
  • Improper functioning of the vehicle parts
  • Driving without license
  • Intoxication
  • Lack of details required to process the claim
  • Delay in intimation about the mishap to the insurer
  • Act of negligence

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National Bike Insurance Claim FAQs

  • What is IDV?

    IDV stands for Insured Declared Value which refers to the maximum claim your insurer will pay if your vehicle is damaged beyond repair or is stolen.

  • Can I register a claim after the expiry of the policy if the accident had occurred within the policy period?

    Yes, you can register a claim for an accident that occurred in the policy period even if the policy expires.

  • When should I inform the police and the insurer after an accident?

    You should inform the police as well as the insurer immediately after an accident. You should lodge an F.I.R at the nearest police station and contact the insurer by visiting its nearest branch or calling its official helpline number.

  • Where can I get the claim form of National General Insurance Company?

    You can get the claim form from the nearest branch of National General Insurance Company.

  • Where do I have to contact the National General Insurance Company in case of roadside emergency?

    In the case of a roadside emergency, you can get in touch with National General insurance by calling their helpline numbers 1800 345 0330 and 1800 123 230230.

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National Bike Insurance Contact Details

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#Applicable on non-inspection cases i.e. existing policy has not expired or when buying a policy for a new vehicle.