Cholamandalam Bike Insurance Claim

Cholamandalam Bike Insurance

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  • Claim settlement ratio 84.75% as on FY 2018
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Cholamandalam Bike Insurance Claim

Cholamandalam General Insurance has successfully maintained a seamless claim settlement procedure to provide a hassle-free experience to the policyholders. It has a claim settlement ratio of 84.75% in the financial year of 2017-2018.

Cholamandalam has simplified the claim procedure to facilitate its policyholders. It has set up an efficient helpdesk service to assist its policyholder at any step of the procedure. The requirement and process of claim settlement have been elaborately discussed below.

List of Documents Required During Claim Settlement

Following documents are required at the time of settling a bike insurance claim

  • Duly filled and signed claim form
  • A copy of Registration Certificate (RC)
  • Driving license of the person driving at the time of the accident
  • Policy copy
  • Original repair estimate, repair invoice and payment receipt for non-cashless claims
  • Original repair invoice for cashless claims.

How To Make a Cashless Bike Insurance Claim with Cholamandalam Bike Insurance policy?

Cholamandalam has designed a simple procedure to settle claims of its policyholders without any hassle. The steps of the claim settlement procedure have been discussed below.

Step 1: Contact the insurer

It is necessary to inform the insurer immediately after the theft, accident or any damage to the bike. You can initiate the process by calling their toll-free number 1800 208 5544 or by sending an email at You may also intimate a claim by visiting the nearest office. In case of an accident, note down the number of the other vehicle. Collecting the details of the witnesses can help in the claim settlement process.

Step 2: Register Claim

After the claim intimation, a representative of Cholamandalam General Insurance calls you back. You should provide the following information to the representative.

  • Policy number
  • Location of accident
  • Loss details
  • Further details related to the accident

The representative guides you through the procedure of claim settlement.

Step 3: Survey of Damages

A company surveyor is appointed to assess the extent of the damages caused to the bike during the accident. In the case of third party property damage, you should provide its vehicle registration number. You can even provide proof such as contact details of witnesses or photos of the insured’s bike after the accident. In case of a major accident, the surveyor may conduct a site inspection. The surveyor prepares a cost estimate of repair and collects the duly filled claim form, policy documents and proves of the incident.

Step 4: Claim Settlement

After the final verification of the surveyor, the insurance company confirms its financial and legal liabilities and pays all the expenses of repair of the insured’s bike to the garage. The claim amount is calculated taking the deductibles and depreciation into consideration.

How To Make a Reimbursement Claim with Cholamandalam General Insurance?

Cholamandalam provides its policyholders with the privilege to reimburse the expense of repair of the insured’s bike if it is repaired in a garage other than network garage. The policyholder can undergo the reimbursement by following the simple steps mentioned below.

Step 1: Contact the insurer

The insurer should be informed immediately after the theft, accident or any damage to the bike. You can intimate a reimbursement claim by calling their toll-free number 1800 208 5544 or by sending a mail at You may also visit the nearest branch to inform the insurer. It is advisable not to move the insured’s bike before the survey.

Step 2: Register a claim

The executive of the insurance company reverts back to you after the claim intimation. You have to inform the executive about the policy number and details about the accident. The executive informs you about the procedure and provides you with a claim registration number.

Step 3: Survey of the Damages Incurred

After registering the claim, a surveyor is sent by the insurance company to the location of the mishap to inspect the extent of the damages incurred to the bike due to the accident. After the assessment of damage, you can move your bike to your desired garage for repairs.

Step 4: Repair and Reimbursement

After the completion of the repair, you have to send the original bills and receipts of repair to the insurer along with policy documents and other required documents to make the request for the reimbursement claim. The company verifies the details and finally disburses the claim amount after taking into consideration all the deductibles and depreciation.

Common Claim Rejection Reasons

Cholamandalam General Insurance has set some standards that every policyholder needs to follow to settle a claim. The insurer rejects the claim under the following circumstances.

  • Registration of a fraud Claim
  • Misinterpretation of facts
  • Driving without a licence or under the influence of alcohol or intoxicating drugs
  • Delay in intimation about the mishap to the insurer
  • Lack of details required to process the claim
  • Delay in intimation about the mishap to the insurer
  • Act of negligence.

Cholamandalam Bike Insurance User Reviews

73 reviews Write a Review
  • Many network garages available

    The InsuranceDekho team advised me to buy Cholamandalam bike insurance cover as it possesses a range of network garages across the nation. The wide ne...

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    Ishant Rathor
    On: July 10, 2020 | Views
  • Prompt policy issuance

    At InsuranceDekho, I could easily purchase a Cholamandalam insurance policy for my Bajaj Avenger Street 220 bike in just a few minutes. I am very happ...

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    Atul Yadav
    On: July 9, 2020 | Views
  • The policy is issued instantly

    InsuranceDekho platform issued me a Cholamandalam insurance plan for my Suzuki Access 125 scooter instantly after completing the payment process. It w...

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    Sumit Hajela
    On: July 3, 2020 | Views
  • Several options of add-on covers

    I got various add-on options for Cholamandalam insurance plan from the InsuranceDekho platform. These add-on covers offered additional protection to m...

    Read More
    On: June 26, 2020 | Views
  • Strong network of garages

    The InsuranceDekho team advised me to purchase a Cholamandalam MS insurance plan as it has many repair garages available in its network, which later h...

    Read More
    Aditya Nath
    On: June 25, 2020 | Views

Cholamandalam Bike Insurance Claim FAQs

  • From where do I get the claim form of Cholamandalam bike insurance policy?

    You can download the claim form of Cholamandalam bike insurance policy from its official website or reach out to the nearest branch and collect the hard copy of the claim form.

  • How do I claim insurance if the bike is stolen?

    In case of theft of the insured’s bike, you need to lodge an F.I.R at the nearest police station. You have to submit the photocopy of the FIR and other documents, the bike keys and a non-traceable certificate to the insurance company in order to register a claim.

  • Do I need to carry my driving licence while claiming Cholamandalam bike insurance?

    Yes, you need to carry your driving licence while claiming Cholamandalam bike insurance. You should make sure that the driving licence is valid.

  • How to check claim status for my Cholamandalam bike insurance?

    You can check your Cholamandalam bike insurance through its official website in the section of “Track My Claim”. You just have to provide policy number, claim number or vehicle number in the required segment to track the status of the claim.

  • Is the bike insurance claim process time-bound?

    Yes, the claim process is time-bound. It is advisable to inform the insurer within 24 hours of the incident.

Cholamandalam Bike Insurance Contact Details

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