ICICI Lombard Bike Insurance Claim
ICICI Lombard insurance company has been providing security to thousands of bikes over the years through their insurance policies. It has maintained a good record of settling the claims of its policyholders without any hassle. ICICI Lombard insurance plan has a claim settlement ratio of 87.65% as per the report of the financial year 2017-2018. It has successfully established an efficient help desk to assist its policyholders to register a claim.
ICICI Lombard bike insurance plans come with a seamless procedure for claim settlement. Apart from the traditional offline process, the insurer has introduced e-claim services to simplify the claim settlement procedure for its policyholders.
Documents Required During Bike Insurance Claim Settlement
Following documents are required at the time of settling a bike insurance claim with ICICI Lombard General Insurance:
- Duly filled and signed claim form
- Registration Certificate (RC)
- Driving license of the person driving at the time of the accident
- Policy copy
- Original repair estimate, repair invoice and payment receipt for non-cashless claims
- Original repair invoice for cashless claims
How To Make a Cashless Bike Insurance Claim with ICICI Lombard General Insurance?
ICICI Lombard General Insurance has a wide network of more than 5,900 cashless garages spread all over India where its policyholders can get their bikes repaired without spending a penny. A cashless bike insurance claim can be made with ICICI Lombard General Insurance without any delay by following the below-mentioned process:
Step 1: Contact ICICI Lombard General Insurance
After the accident, the first and foremost thing you need to do is to get in touch with your insurer by calling their toll-free number 1800 2666 or sending an SMS with text “CLAIM” to 575758. You can also register a claim online on their official website.
Step 2: Register a Claim
To register the claim, go to the “claims “ section on their official website. Select motor claims from the drop-down box. As the motor claim page opens, click on the “Initiate a claim” option.
As you click on the mentioned button, a dialogue box opens up. You need to fill the policy number and the registration/ chassis number of the vehicle. An E-form opens up after you click the “submit” button. You need to fill the claim form with all the correct information and then upload the required documents. Once you register, you receive a claim registration number which you need to save for further use.
Step 3: Survey and Assessment of Damages
The insurer will assign you a surveyor who will contact you up within 24 hours of registering the claim. You need to provide him/her with information about the bike and its present location. The surveyor will visit the garage to check the extent of the damages incurred by the bike during the accident/mishap.
Step 4: Tow and Repair
Get your bike towed to the nearest ICICI Lombard cashless garage and get the repairs done. You can also request the insurer to arrange for a towing service, if required, to take your damaged bike to the nearest network garage.
Step 5: Claim Settlement
The insurance company will settle the claim by paying the expenses which are its part of liability. The claim amount is calculated by factoring in the deductibles and applicable depreciation.
How To Make a Reimbursement Bike Insurance Claim with ICICI Lombard General Insurance?
If the policyholder fails to take the bike to any cashless garage, he/she may get it repaired somewhere else and later register a reimbursement claim with the insurer. In such a situation, ICICI Lombard General Insurance verifies the documents and disburse the permitted amount to the policyholder. The process of placing a reimbursement claim is as follows:
Step 1: Contact ICICI Lombard General Insurance
You can get in touch with the insurer by calling at their toll-free number 1800 2666 to inform them about the accident. This call is essential to initiate the reimbursement process. Alternatively, you can SMS “CLAIM” to 575758 and receive a call from their end.
Step 2: Register A Claim and Get Claim Reference Number
You will receive a call from their Customer Service Manager (CSM) within 24 hours to verify the information of your policy and the accident. You will receive a claim reference number after the completion of verification. This claim reference number is essential for the further process. So, it is advisable to save it.
Step 3: Get Survey of the Bike Done
The company will send a surveyor to check the condition of the bike before it is sent for repairs. In case of a major accident the company first sends the surveyors for inspection and then it is moved to the garage through their towing service.
Step 4: Repair and Reimbursement
The bike can be sent to your desired garage now. You can make the payment without any worry. Once the repair is done, submit all the documents asked by the company along with the bills and receipts to make a request for the reimbursement claim. The company finally disburse the amount after factorising the deductible and depreciation.
Common Claim Rejection Reasons
There are specific conditions that may lead to the rejection of the claim. The policyholder needs to check that the claim is not rejected due to the following reasons.
- Registration of a fraud Claim
- Claiming wrong coverage amount
- Misinterpretation of facts
- Improper functioning of the vehicle parts
- Driving without licence
- Driving in intoxicated state
- Lack of details required to process the claim
- Delay in intimation about the mishap to the insurer
- Act of negligence
ICICI Lombard Bike Insurance User Reviews
ICICI Lombard Bike Insurance Claim FAQs
How can I find the nearest cashless garage?
ICICI Lombard provides a list of the network of garages on their official site. You can visit InsuranceDekho and enter your state and city to get the list. You can also call on the insurer’s toll-free number 1800 2666 for assistance.
Do I need to pay for the repair if I opt for a garage other than the network garages of ICICI Lombard?
Yes, initially you have to pay to the garage for the repair of your bike. However, you can register a reimbursement claim along with the documents and bills. The insurer verifies the matter and disburses the amount directly to you. However, the claim amount is disbursed after factoring in the deductibles and depreciation.
How ICICI Lombard General Insurance resolves claims beyond city limits?
The bike insurance policy has a predefined geographical extent beyond which it does not provide coverage. If the location is within the geographical limits, you can request for towing service after registering a claim. The insurer assists in taking the bike to the nearest cashless garage and resolves the claim after verification.
Is the bike insurance claim process time-bound?
Yes, the claim process is time-bound. It is advisable to inform the insurer as soon as possible. The time boundation varies from one policy provider to another. The first thing a policyholder should do after an accident is to intimate the insurer about the accident and register a claim.
What is the quickest way to contact my insurer, ICICI Lombard?
The quickest and easiest way to contact ICICI Lombard is to dial their toll-free number 1800 2666.