ICICI Lombard Bike Insurance Claim

A claim is the legal right of a policyholder, which he/she gets in return of premiums paid during the policy tenure. It protects you from spending a large amount of money in the case of an accident. The claim settlement process at ICICI Lombard is quite simple and hassle-free. It pays out the claim amount based on the type of policy and the amount insured. Moreover, the company also provides free pickup/towing service after an accident. There are two types of claim settlement processes offered by the company, namely cashless claim settlement and reimbursement claim settlement. Let us proceed to know about the procedures in brief.

List of Documents Required During Claim Settlement

Following documents are required at the time of settling a bike insurance claim with ICICI Lombard General Insurance:

• Copy of FIR
• Policy document copy
• Claim Form duly signed
• Valid driving license copy
• Valid R.C. copy of the vehicle
• Original repair bill, proof of release and cash receipt

How To Make ICICI Lombard Cashless Car Insurance Claim?

A cashless car insurance claim can be made with ICICI Lombard General Insurance without any delay by following the below-mentioned process:

1. Inform the company: Inform the insurer as soon as possible after an accident or mishap on the road. You could call the toll-free number 1800 2666 or SMS “CLAIM” to 575758. Describe the accident if asked and provide details of the witnesses (if any).
2. Lodge an FIR: In the case of a serious injury or death to any individual (third party or policyholder), seek medical attention immediately. After that, you should file an FIR with the nearest police station.
3. Confirmation: A Customer Service Manager (CSM) will contact you within 24 working hours to confirm the initiation of the claim process. You will also be guided to the nearest cashless garage.
4. Repair and documentation: After the survey of the vehicle, a towing service will also be arranged by the insurer. The CSM will get the estimate for the repairs of your vehicle and give approval after the assessment.
5. Claim settlement: Once the documents have been submitted and processed, the company will inform you of the amount you must pay (your liability), with the rest being paid straight to the workshop by the company.

Common Reasons for Rejection of ICICI Lombard Car Insurance Claims

There are specific conditions that may lead to the rejection of the claim. The policyholder needs to check that the claim is not rejected due to the following reasons:

• Act of negligence
• Driving without licence
• Misinterpretation of facts
• Driving in intoxicated state
• Registration of a fraud claim
• Claiming wrong coverage amount
• Improper functioning of the vehicle parts
• Lack of details required to process the claim
• Delay in intimation about the mishap to the insure

There are specific conditions that may lead to the rejection of the claim. The policyholder needs to check that the claim is not rejected due to the following reasons:

• Act of negligence
• Driving without licence
• Misinterpretation of facts
• Driving in an intoxicated state
• Registration of a fraud claim
• Claiming wrong coverage amount
• Improper functioning of the vehicle parts
• Lack of details required to process the claim
• Delay in intimation about the mishap to the insurer.

ICICI Lombard No Claim Bonus

The No Claim Bonus is a token gesture made by the insurance provider. When you purchase an own-damage cover from ICICI Lombard for your two-wheeler, the insurance provider offers the NCB as a reward for a claim-free year. This reward is cumulative in nature, i.e., it becomes higher with every passing consecutive claim-free year. In the fifth consecutive year, the reward reaches 50 per cent. However, any claim made by the policyholder whether minor or significant leads to the non-eligibility of the policyholder for the reward for that year. Hence, customers are advised to only file for a claim in cases where the damage to the two-wheeler from the mishap is significant.

Moreover, policyholders also need to maintain regular renewal of their insurance policy to keep up their NCB. Non-renewal will lead to the loss of the NCB along with the cancellation of the policy. To avert such losses, ICICI Lombard and other insurance providers give their customers a grace period of 90 days within which they can still renew their insurance policy though the date of expiry has passed. But any delays made in renewal past this date leads to the cancellation of the two-wheeler insurance and the accumulated NCB if any. If you want to sell your two-wheeler to purchase another one or want to change your insurance company, do not fear losing the NCB. It is a transferable benefit.