Acko Car Insurance Customer Care

Founded in 2016, Acko has rapidly made itself popular on the big stage. With massive advertising and customer centric services combined with its modern digital approach, Acko has gained a stronghold in the market.

Acko is a technological driver insurance provider with a wide range of insurance including car insurance. Acko car insurance offers standard third party and own damage policies with a wide range of add ons to add.

If you own a Acko car insurance or are considering to buy, you must know that there are various channels available to connect to Acko customer support which is keen to help you with your issues or queries.

Acko Car Insurance Customer Care Details

You can connect with Acko through multiple channels:

Services Offered by Acko Car Insurance Customer Support

Acko car insurance provides high-quality services. You can get in touch with them about any question you might have, and you can expect to receive a satisfying response from the dedicated customer service team:

• Low Premiums: Due to the digital setup, operational cost for Acko is very low hence enabling them to provide the best rates for car insurance.

• Zero Paperwork: Acko requires no paperwork providing customers a hassle-free purchase of Insurance.

• Free Pickup and Drop: Stay relaxed as you don't need to worry about taking your car to the garage, Acko has got you covered with free pick and drop services between your address and garage.

• Instant Claim Settlement: All the minor claims are instantly settled. While the major claims take time to settle, the process is very smooth.

• Track Claim: Acko provides a stress free claim process that allows you to track your claims.

• 24 x 7 services: You can buy car insurance at any time of the day or night. Acko services are open 24 x 7 even on holidays so you can buy car insurance whenever you want.

Online Support Channels Offered by Acko Car Insurance

Acko provides the below mentioned online support channels:

• Toll-Free Number: Call 1800 266 2256 to speak to the customer support team.

• Email: Write an email to hello@acko.com.

• FAQ Page: Visit the FAQs page of Acko car insurance.[1]

Offline Support Channels by Acko

Acko has its branches located in different parts of the country. You can always pay a visit to seek more personalised support.

Customer Support From InsuranceDekho

Make contact with the InsuranceDekho support team. You can schedule a home visit or visit the branch. The following is the contact information:

Major City Branches and Addresses by Acko Car Insurance

Acko has branches throughout India. The addresses of branches in major cities are listed below. You can find a complete list of branch offices on the website.[2]

When you contact the customer support team, there are a few things to keep in mind.

• Don't Share Personal Information: Your Aadhaar or PAN card details will need to be shared, so keep them handy. However, ensure that no one on call has access to your CVV or information about your credit or debit cards.

• Policy Documents: Policy documents are necessary to comprehend your policy's terms and conditions and specifics. Therefore, you can have an effective conversation with the customer support team if you have a brief understanding of it.

• Clear Communication: In order for the support staff to identify your issue and prevent misunderstandings, you must clearly state your questions and concerns.

• Documentation: Write down everything you say, including emails, letters, or a token no. This will allow you to keep track of the case and be helpful in the event that you require additional assistance.

Grievance Redressal Contact Information of InsuranceDekho

When you buy Car Insurance through InsuranceDekho, you can take advantage of our Grievance Redressal services. InsuranceDekho's grievance redressal service provides you with additional support in addition to the services provided by your Insurer.

You can get in touch with the grievance redressal officer, Mr. Rohit Khurana at grievance@insurancedekho.com.

If you are dissatisfied with the response from our grievance redressal officer, you can write to the Principal Officer at po_gibpl@girnarinsurance.com to further escalate the situation. For more information, go to our Grievance Redressal page.

Acko Grievance Redressal Contact Information and Branch Address

Acko has a dedicated grievance redressal team that investigates and resolves raised issues to safeguard policyholders from unfair actions. If you don't get a satisfactory response from customer support, you have the option to take your issue to grievance redressal. Follow these steps to get in touch with the grievance redressal:

1. Service Request/Complaint Registration

Write an e-mail addressing your issues or queries to hello@acko.com. Acko will acknowledge your mail within 24 hours and will connect with you.

After internally investigating the issue, customer support will respond in a period of 5 working days.

If the staff doesn't respond or you are not satisfied with the response, escalate the issue further to grievance redressal.

2. Process of Grievance Redressal

Write to the grievance redressal at grievance@acko.com, provide a brief of your issue, and convey your message with clarity in detail.

This mail will be acknowledged in 24 hours and you shall expect a response within 15 working days.

Acko encourages its senior citizen customers to reach out to customer support by calling 080-62370023.

If you are not satisfied with the response from Grievance Redressal, escalate it to the Chief Grievance Officer.

3. Escalate to CGO

To escalate the issue further, write to Ms. Reena Evans, the Chief Grievance Officer at gro@acko.com.

Your mail will be acknowledged in 24 hours and after an internal investigation, the CGO will respond to you in 7 working days.

You can also connect to the CGO by other means:

Phone number: 1800 266 2256 (Toll-Free) or 1860 266 2256

Address: Acko General Insurance Limited 36/5 Hustlehub One East, Somasandrapalya, 27th Main Road Sector 2, HSR Layout, Karnataka Bangalore – 560102.

If you are unhappy with the response from CGO, you still have the last resort of reaching out to the Ombudsman.

4. Escalate to Ombudsman

The last option to escalate your issue is to connect with an Insurance Ombudsman.

You can contact IRDAI on the toll-free number 155255.

You shall look out for an Insurance Ombudsman located at various centres. You can find a list on the official website of the Council for Insurance Ombudsman.