Compare & Buy Car, Bike and Health Insurance Online - InsuranceDekho
Claim, renew, manage & moreLogin
Key Features:
  • Covers Third Party Person
  • Covers Third Party Property

Calculate Your Car Insurance Premium Online

Select your car brand

  • Maruti
  • Hyundai
  • Honda
  • Toyota
  • Mahindra

Which city is your car registered in?

  • Ahmedabad
  • Bangalore
  • Chandigarh
  • Chennai
  • Gurgaon

When did you buy your car?

Have you made a insurance claim in the previous year?

Founded in 2016, Acko has rapidly made itself popular on the big stage. With massive advertising and customer centric services combined with its modern digital approach, Acko has gained a stronghold in the market.

Acko is a technological driver insurance provider with a wide range of insurance including car insurance. Acko car insurance offers standard third party and own damage policies with a wide range of add ons to add.

If you own a Acko car insurance or are considering to buy, you must know that there are various channels available to connect to Acko customer support which is keen to help you with your issues or queries.

Acko Car Insurance Customer Care Details

You can connect with Acko through multiple channels:


Contact Details

Toll-free number

1800 266 2256


Services Offered by Acko Car Insurance Customer Support

Acko car insurance provides high-quality services. You can get in touch with them about any question you might have, and you can expect to receive a satisfying response from the dedicated customer service team:

  • Low Premiums: Due to the digital setup, operational cost for Acko is very low hence enabling them to provide the best rates for car insurance.
  • Zero Paperwork: Acko requires no paperwork providing customers a hassle-free purchase of Insurance.
  • Free Pickup and Drop: Stay relaxed as you don't need to worry about taking your car to the garage, Acko has got you covered with free pick and drop services between your address and garage.
  • Instant Claim Settlement: All the minor claims are instantly settled. While the major claims take time to settle, the process is very smooth.
  • Track Claim: Acko provides a stress free claim process that allows you to track your claims.
  • 24 x 7 services: You can buy car insurance at any time of the day or night. Acko services are open 24 x 7 even on holidays so you can buy car insurance whenever you want.

Online Support Channels Offered by Acko Car Insurance

Acko provides the below mentioned online support channels:

  • Toll-Free Number: Call 1800 266 2256 to speak to the customer support team.
  • FAQ Page: Visit the FAQs page of Acko car insurance.[1]

Offline Support Channels by Acko

Acko has its branches located in different parts of the country. You can always pay a visit to seek more personalised support.

Customer Support From InsuranceDekho

Make contact with the InsuranceDekho support team. You can schedule a home visit or visit the branch. The following is the contact information:

InsuranceDekho Contact Details

Contact Number


Email ID


Girnar Insurance Brokers Private Limited,

Plot no.301, Phase-2,

Udyog Vihar, Gurugram-122022,

Haryana, India

Major City Branches and Addresses by Acko Car Insurance

Acko has branches throughout India. The addresses of branches in major cities are listed below. You can find a complete list of branch offices on the website.[2]








Office of the Insurance Ombudsman, 2/2 A, Universal Insurance Building, Asaf Ali Road, New Delhi – 110 002


Uttar Pradesh


Office of the Insurance Ombudsman, Bhagwan Sahai Palace 4th Floor, Main Road, Naya Bans, Sector 15, Distt: Gautam Buddh Nagar, U.P-201301

0120-2514250 / 2514252 / 2514253

Uttar Pradesh


Office of the Insurance Ombudsman, 6th Floor, Jeevan Bhawan, Phase-II, Nawal Kishore Road, Hazratganj, Lucknow - 226 001.

0522 - 2231330 / 2231331



Office of the Insurance Ombudsman, S.C.O. No. 101, 102 & 103, 2nd Floor, Batra Building, Sector 17 – D, Chandigarh – 160 017

0172 - 2706196 / 2706468




Office of the Insurance Ombudsman, 3rd Floor, Jeevan Seva Annexe, S. V. Road, Santacruz (W), Mumbai - 400 054.

022 - 26106552 / 26106960



Office of the Insurance Ombudsman, Jeevan Darshan Bldg., 3rd Floor, C.T.S. No.s. 195 to 198, N.C. Kelkar Road, Narayan Peth, Pune – 411 030.




Office of the Insurance Ombudsman, Jeevan Nidhi – II Bldg., Gr. Floor, Bhawani Singh Marg, Jaipur - 302 005.

0141 - 2740363




Office of the Insurance Ombudsman, 6-2-46, 1st floor, "Moin Court", Lane Opp. Saleem Function Palace, A. C. Guards, Lakdi-Ka-Pool, Hyderabad - 500 004

040 - 67504123 / 23312122



Office of the Insurance Ombudsman, 2nd Floor, Pulinat Bldg., Opp. Cochin Shipyard, M. G. Road, Ernakulam - 682 015.

0484 - 2358759 / 2359338

Tamil Nadu


Office of the Insurance Ombudsman, Fatima Akhtar Court, 4th Floor, 453 (Old 312), Anna Salai, Teynampet, Chennai – 600 018.

044 - 24333668 / 24335284


West Bengal


Office of the Insurance Ombudsman, Hindustan Bldg. Annexe, 4th Floor, 4, C.R. Avenue, Kolkata - 700 072.

033 - 22124339 / 22124340



Office of the Insurance Ombudsman, Jeevan Nivesh, 5th Floor, Nr. Panbazar over bridge, S.S. Road, Guwahati – 781001

2632204 / 2602205



Office of the Insurance Ombudsman, 1st Floor,Kalpana Arcade Building,, Bazar Samiti Road, Bahadurpur, Patna 800 006




Office of the Insurance Ombudsman, 62, Forest park, Bhubneshwar – 751 009

0674 - 2596461 /2596455

Tips for Effective Communication with Customer Care

When you contact the customer support team, there are a few things to keep in mind.

  • Don't Share Personal Information: Your Aadhaar or PAN card details will need to be shared, so keep them handy. However, ensure that no one on call has access to your CVV or information about your credit or debit cards.
  • Policy Documents: Policy documents are necessary to comprehend your policy's terms and conditions and specifics. Therefore, you can have an effective conversation with the customer support team if you have a brief understanding of it.
  • Clear Communication: In order for the support staff to identify your issue and prevent misunderstandings, you must clearly state your questions and concerns.
  • Documentation: Write down everything you say, including emails, letters, or a token no. This will allow you to keep track of the case and be helpful in the event that you require additional assistance.

Grievance Redressal Contact Information of InsuranceDekho

When you buy Car Insurance through InsuranceDekho, you can take advantage of our Grievance Redressal services. InsuranceDekho's grievance redressal service provides you with additional support in addition to the services provided by your Insurer.

You can get in touch with the grievance redressal officer, Mr. Rohit Khurana at

If you are dissatisfied with the response from our grievance redressal officer, you can write to the Principal Officer at to further escalate the situation. For more information, go to our Grievance Redressal page.

Acko Grievance Redressal Contact Information and Branch Address

Acko has a dedicated grievance redressal team that investigates and resolves raised issues to safeguard policyholders from unfair actions. If you don't get a satisfactory response from customer support, you have the option to take your issue to grievance redressal. Follow these steps to get in touch with the grievance redressal:

1. Service Request/Complaint Registration

Write an e-mail addressing your issues or queries to Acko will acknowledge your mail within 24 hours and will connect with you.

After internally investigating the issue, customer support will respond in a period of 5 working days.

If the staff doesn't respond or you are not satisfied with the response, escalate the issue further to grievance redressal.

2. Process of Grievance Redressal

Write to the grievance redressal at, provide a brief of your issue, and convey your message with clarity in detail.

This mail will be acknowledged in 24 hours and you shall expect a response within 15 working days.

Acko encourages its senior citizen customers to reach out to customer support by calling 080-62370023.

If you are not satisfied with the response from Grievance Redressal, escalate it to the Chief Grievance Officer.

3. Escalate to CGO

To escalate the issue further, write to Ms. Reena Evans, the Chief Grievance Officer at

Your mail will be acknowledged in 24 hours and after an internal investigation, the CGO will respond to you in 7 working days.

You can also connect to the CGO by other means:

Phone number: 1800 266 2256 (Toll-Free) or 1860 266 2256

Address: Acko General Insurance Limited 36/5 Hustlehub One East, Somasandrapalya, 27th Main Road Sector 2, HSR Layout, Karnataka Bangalore – 560102.

If you are unhappy with the response from CGO, you still have the last resort of reaching out to the Ombudsman.

4. Escalate to Ombudsman

The last option to escalate your issue is to connect with an Insurance Ombudsman.

You can contact IRDAI on the toll-free number 155255.

You shall look out for an Insurance Ombudsman located at various centres. You can find a list on the official website of the Council for Insurance Ombudsman.

Must Read Articles before buying Acko Car Insurance

Acko Car Insurance User Reviews

Write your review
What users are saying
  • All
  • Customer Care
  • Most Helpful
  • Comprehensive
  • Zero Depreciation
  • Third Party
  • Own Damage
  • Renewal
  • Cashless Garages
  • Price
  • Premium
  • Policy Download
  • Claim
  • Add On
  • Easy Buying Process

    It was really easy to pick the right insurance within a few minutes. I just bought a car insurance by Acko thr...

    By Mannu jaiswal
    On: March 2, 2024
  • Quality Repairs, Every Time

    When I bought the Acko Car Insurance Policy from InsuranceDekho for my Chevrolet car, I found that the cashl...

    By Nitish Hanspal
    On: November 21, 2023
  • Compliance and Budget-Friendly...

    Third-party coverage that I took with the Acko Car Insurance Policy for my Nissan car is the perfect blend o...

    By Sahil Sheikh
    On: November 16, 2023
  • No Worries About Repair Costs

    With being able to add the benefits own damage coverage to my already existing Acko Car Insurance Policy fro...

    By Umang Giyal
    On: November 2, 2023
  • Effortless Car Insurance Renew...

    InsuranceDekho made my Acko Car Insurance Policy’s renewal process effortless. Their user-friendly platform ...

    By Ritu Chandha
    On: October 18, 2023
  • Convenient Claim Tracking

    InsuranceDekho's online claim tracking system is convenient. I could easily check the progress of my claim o...

    By Tarun Yadav
    On: October 16, 2023
  • Responsive Customer Support fo...

    The customer support team at InsuranceDekho is responsive and helpful. They've been quick to assist whenever...

    By Bilal Reshamwala
    On: October 12, 2023
  • User-Friendly Renewal Portal

    InsuranceDekho's online renewal portal is user-friendly and efficient. I was able to renew my Acko Car Insur...

    By Pallavi Thukral
    On: September 27, 2023
  • Quick and Fair Settlement

    InsuranceDekho's claim settlement process was surprisingly fast. When my Chevrolet car was involved in an ac...

    By Sheetal Tyagi
    On: September 25, 2023
  • Value for Money Protection

    I believe InsuranceDekho's own damage coverage offers excellent value for money. The Acko Car Insurance Poli...

    By Abeer Singh
    On: September 21, 2023

Insurance Products by Acko General Insurance

must dotmust graphics

Why to buy from InsuranceDekho?

  • Instant policy # within 5 mins
  • More than 45 Lac happy customers
  • Claim Support available all 7 days of the week

Car Insurance News

Calculate your Car IDV

#Applicable on non-inspection cases i.e. existing policy has not expired or when buying a policy for a new vehicle.