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Founded in 2016, Acko has rapidly made itself popular on the big stage. With massive advertising and customer centric services combined with its modern digital approach, Acko has gained a stronghold in the market.

Acko is a technological driver insurance provider with a wide range of insurance including car insurance. Acko car insurance offers standard third party and own damage policies with a wide range of add ons to add.

If you own a Acko car insurance or are considering to buy, you must know that there are various channels available to connect to Acko customer support which is keen to help you with your issues or queries.

Acko Car Insurance Customer Care Details

You can connect with Acko through multiple channels:

Channel

Contact Details

Toll-free number

1800 266 2256

Email

hello@acko.com

Services Offered by Acko Car Insurance Customer Support

Acko car insurance provides high-quality services. You can get in touch with them about any question you might have, and you can expect to receive a satisfying response from the dedicated customer service team:

  • Low Premiums: Due to the digital setup, operational cost for Acko is very low hence enabling them to provide the best rates for car insurance.
  • Zero Paperwork: Acko requires no paperwork providing customers a hassle-free purchase of Insurance.
  • Free Pickup and Drop: Stay relaxed as you don't need to worry about taking your car to the garage, Acko has got you covered with free pick and drop services between your address and garage.
  • Instant Claim Settlement: All the minor claims are instantly settled. While the major claims take time to settle, the process is very smooth.
  • Track Claim: Acko provides a stress free claim process that allows you to track your claims.
  • 24 x 7 services: You can buy car insurance at any time of the day or night. Acko services are open 24 x 7 even on holidays so you can buy car insurance whenever you want.

Online Support Channels Offered by Acko Car Insurance

Acko provides the below mentioned online support channels:

  • Toll-Free Number: Call 1800 266 2256 to speak to the customer support team.
  • FAQ Page: Visit the FAQs page of Acko car insurance.[1]

Offline Support Channels by Acko

Acko has its branches located in different parts of the country. You can always pay a visit to seek more personalised support.

Customer Support From InsuranceDekho

Make contact with the InsuranceDekho support team. You can schedule a home visit or visit the branch. The following is the contact information:

InsuranceDekho Contact Details

Contact Number

+91-7551196989

Email ID

support@insurancedekho.com

Address

Girnar Insurance Brokers Private Limited,

Plot no.301, Phase-2,

Udyog Vihar, Gurugram-122022,

Haryana, India

Major City Branches and Addresses by Acko Car Insurance

Acko has branches throughout India. The addresses of branches in major cities are listed below. You can find a complete list of branch offices on the website.[2]

State

City

Address

Contact

North

Delhi

Delhi

Office of the Insurance Ombudsman, 2/2 A, Universal Insurance Building, Asaf Ali Road, New Delhi – 110 002

23232481/23213504

Uttar Pradesh

Noida

Office of the Insurance Ombudsman, Bhagwan Sahai Palace 4th Floor, Main Road, Naya Bans, Sector 15, Distt: Gautam Buddh Nagar, U.P-201301

0120-2514250 / 2514252 / 2514253

Uttar Pradesh

Lucknow

Office of the Insurance Ombudsman, 6th Floor, Jeevan Bhawan, Phase-II, Nawal Kishore Road, Hazratganj, Lucknow - 226 001.

0522 - 2231330 / 2231331

Punjab

Chandigarh

Office of the Insurance Ombudsman, S.C.O. No. 101, 102 & 103, 2nd Floor, Batra Building, Sector 17 – D, Chandigarh – 160 017

0172 - 2706196 / 2706468

West

Maharashtra

Mumbai

Office of the Insurance Ombudsman, 3rd Floor, Jeevan Seva Annexe, S. V. Road, Santacruz (W), Mumbai - 400 054.

022 - 26106552 / 26106960

Maharashtra

Pune

Office of the Insurance Ombudsman, Jeevan Darshan Bldg., 3rd Floor, C.T.S. No.s. 195 to 198, N.C. Kelkar Road, Narayan Peth, Pune – 411 030.

020-41312555

Rajasthan

Jaipur

Office of the Insurance Ombudsman, Jeevan Nidhi – II Bldg., Gr. Floor, Bhawani Singh Marg, Jaipur - 302 005.

0141 - 2740363

South

Telangana

Hyderabad

Office of the Insurance Ombudsman, 6-2-46, 1st floor, "Moin Court", Lane Opp. Saleem Function Palace, A. C. Guards, Lakdi-Ka-Pool, Hyderabad - 500 004

040 - 67504123 / 23312122

Kerala

Ernakulam

Office of the Insurance Ombudsman, 2nd Floor, Pulinat Bldg., Opp. Cochin Shipyard, M. G. Road, Ernakulam - 682 015.

0484 - 2358759 / 2359338

Tamil Nadu

Chennai

Office of the Insurance Ombudsman, Fatima Akhtar Court, 4th Floor, 453 (Old 312), Anna Salai, Teynampet, Chennai – 600 018.

044 - 24333668 / 24335284

East

West Bengal

Kolkata

Office of the Insurance Ombudsman, Hindustan Bldg. Annexe, 4th Floor, 4, C.R. Avenue, Kolkata - 700 072.

033 - 22124339 / 22124340

Assam

Guwahati

Office of the Insurance Ombudsman, Jeevan Nivesh, 5th Floor, Nr. Panbazar over bridge, S.S. Road, Guwahati – 781001

2632204 / 2602205

Bihar

Patna

Office of the Insurance Ombudsman, 1st Floor,Kalpana Arcade Building,, Bazar Samiti Road, Bahadurpur, Patna 800 006

0612-2680952

Orissa

Bhubaneshwar

Office of the Insurance Ombudsman, 62, Forest park, Bhubneshwar – 751 009

0674 - 2596461 /2596455


Tips for Effective Communication with Customer Care

When you contact the customer support team, there are a few things to keep in mind.

  • Don't Share Personal Information: Your Aadhaar or PAN card details will need to be shared, so keep them handy. However, ensure that no one on call has access to your CVV or information about your credit or debit cards.
  • Policy Documents: Policy documents are necessary to comprehend your policy's terms and conditions and specifics. Therefore, you can have an effective conversation with the customer support team if you have a brief understanding of it.
  • Clear Communication: In order for the support staff to identify your issue and prevent misunderstandings, you must clearly state your questions and concerns.
  • Documentation: Write down everything you say, including emails, letters, or a token no. This will allow you to keep track of the case and be helpful in the event that you require additional assistance.

Grievance Redressal Contact Information of InsuranceDekho

When you buy Car Insurance through InsuranceDekho, you can take advantage of our Grievance Redressal services. InsuranceDekho's grievance redressal service provides you with additional support in addition to the services provided by your Insurer.

You can get in touch with the grievance redressal officer, Mr. Rohit Khurana at grievance@insurancedekho.com.

If you are dissatisfied with the response from our grievance redressal officer, you can write to the Principal Officer at po_gibpl@girnarinsurance.com to further escalate the situation. For more information, go to our Grievance Redressal page.

Acko Grievance Redressal Contact Information and Branch Address

Acko has a dedicated grievance redressal team that investigates and resolves raised issues to safeguard policyholders from unfair actions. If you don't get a satisfactory response from customer support, you have the option to take your issue to grievance redressal. Follow these steps to get in touch with the grievance redressal:

1. Service Request/Complaint Registration

Write an e-mail addressing your issues or queries to hello@acko.com. Acko will acknowledge your mail within 24 hours and will connect with you.

After internally investigating the issue, customer support will respond in a period of 5 working days.

If the staff doesn't respond or you are not satisfied with the response, escalate the issue further to grievance redressal.

2. Process of Grievance Redressal

Write to the grievance redressal at grievance@acko.com, provide a brief of your issue, and convey your message with clarity in detail.

This mail will be acknowledged in 24 hours and you shall expect a response within 15 working days.

Acko encourages its senior citizen customers to reach out to customer support by calling 080-62370023.

If you are not satisfied with the response from Grievance Redressal, escalate it to the Chief Grievance Officer.

3. Escalate to CGO

To escalate the issue further, write to Ms. Reena Evans, the Chief Grievance Officer at gro@acko.com.

Your mail will be acknowledged in 24 hours and after an internal investigation, the CGO will respond to you in 7 working days.

You can also connect to the CGO by other means:

Phone number: 1800 266 2256 (Toll-Free) or 1860 266 2256

Address: Acko General Insurance Limited 36/5 Hustlehub One East, Somasandrapalya, 27th Main Road Sector 2, HSR Layout, Karnataka Bangalore – 560102.

If you are unhappy with the response from CGO, you still have the last resort of reaching out to the Ombudsman.

4. Escalate to Ombudsman

The last option to escalate your issue is to connect with an Insurance Ombudsman.

You can contact IRDAI on the toll-free number 155255.

You shall look out for an Insurance Ombudsman located at various centres. You can find a list on the official website of the Council for Insurance Ombudsman.

Explore Acko Car Insurance

Must Read Articles before buying Acko Car Insurance

Acko Car Insurance User Reviews

4.8
Rating based on
391 User reviews
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What users are saying
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  • Flood Damage Repair

    My car was damaged due to the floods last month in my state. Fortunately, I had Acko car insurance and it helped me financially to get my car repaired. My claim was approved after a smooth process and my car was repaired at a cashless garage. I have no complaints with the services provided by Acko. Although the condition of my car before repairing was really bad, Acko claim settlement process returned my car in 4 days and it looks brand new now. Thanks to InsuranceDekho for suggesting Acko for their reliable services.

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    N
    By Nilutpal Das
    On: July 12, 2024
  • Perfect mobile app

    I recently switched my car insurer to Acko and I have to say that their digital approach is highly convenient for users. The mobile app is filled with so much functions that I don't even feel the need to reach out to customer support. Thanks to InsuranceDekho for completely changing my customer experience by recommending Acko car insurance.

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    By Rochisha Girotra
    On: July 1, 2024
  • Smooth Claim Process

    My new car got a dent due to a small accident with a scooter on the streets. Thanks to Acko car insurance my claim process was very smooth and I got my car repaired in a very short time period. InsuranceDekho guided me in regards to selecting a suitable insurer.

    Read More

    U
    By Umar Waris
    On: June 28, 2024
  • Live Repair updates

    My car was taken to a garage by Acko within an hour of filing a claim. The speed of work was very impressive and the best thing was that I was receiving regular updates on my WhatsApp. Within a few hours my car was delivered, completely washed and sanitised it looked like a new car. Thanks to InsuranceDekho for understanding my requirements and suggesting a perfect insurer for car insurance.

    Read More

    S
    By Sriram Subramaniam
    On: June 27, 2024
  • Smooth Renewal Process

    It was near the end of the financial year and I was caught up with so much work that I almost forgot to renew my Acko car insurance. Only after renewing I realised how easy it was to renew insurance with Acko with their app. I tied up with Acko after spending time analysing best insurance plans from InsuranceDekho so got to appreciate them for that.

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    M
    By Mayank Gupta
    On: June 26, 2024
  • Customer support

    I had many doubts regarding my policy documents and Acko customer support was very helpful. Suresh from the customer support team was very kind and patient. InsuranceDekho helped me pick Acko and I'm more than satisfied with it.

    Read More

    A
    By Anshika Thakur
    On: June 24, 2024
  • Hassle-free experience

    InsuranceDekho helped me a lot in selecting the best plan. I had never purchased insurance, so I was very picky with my choices and the quotes provided by InsuranceDekho. I chose to go with Acko comprehensive motor insurance and had a smooth and easygoing experience with the process.

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    F
    By Faisal Rizvi
    On: June 19, 2024
  • Excellent cashless claim

    My car was damaged by a small accident. I came home and intimated the claim using the mobile app and within 60mins the pick up was arranged. It took a day for them to repair and I could track details of repair on whatsapp. InsuranceDekho helped me make a wise decision.

    Read More

    M
    By Manjeet Singh
    On: June 17, 2024
  • Great deals

    I realised very late that the premium of my last car insurance was really expensive so i decided to renew my car insurance through InsuranceDekho. They provided all the policies of all mainstream insurance providers and it was very easy to figure out which was the most reasonably priced. I got my car insurance from Acko and their services are worth applauding especially due to the ease of communicating through the app.

    Read More

    A
    By Aastha Thakur
    On: June 11, 2024
  • Quick claims settlement proces...

    I used InsuranceDekho to compare comprehensive car insurance policies. It gave me some metrics to consider while choosing an insurer. I decided to buy it from Acko and I have not regretted it. The Acko mobile app is very convenient and is a hub of all activities. I made a claim a week ago due to a small accident. Acko customer support was very clear and dedicated to settling my claim ASAP!

    Read More

    D
    By Daaniyah Khan
    On: June 10, 2024
  • Easy Buying Process

    It was really easy to pick the right insurance within a few minutes. I just bought a car insurance by Acko through Insurancedekho. The procedure was very short and smooth.

    Read More

    M
    By Mannu jaiswal
    On: March 2, 2024
  • Quality Repairs, Every Time

    When I bought the Acko Car Insurance Policy from InsuranceDekho for my Chevrolet car, I found that the cashless garages associated with the policy consistently provide quality repairs, ensuring my car is in top condition.

    Read More

    N
    By Nitish Hanspal
    On: November 21, 2023
  • Compliance and Budget-Friendly...

    Third-party coverage that I took with the Acko Car Insurance Policy for my Nissan car is the perfect blend of compliance and budget-friendliness. I have to day that InsuranceDekho offers policies that make it easy to fulfill your legal obligations without straining your finances.

    Read More

    By Sahil Sheikh
    On: November 16, 2023
  • No Worries About Repair Costs

    With being able to add the benefits own damage coverage to my already existing Acko Car Insurance Policy from InsuranceDekho, I don't have to worry about repair costs for my Toyota car in case of an accident. It's a financial safety net.

    Read More

    U
    By Umang Giyal
    On: November 2, 2023
  • Effortless Car Insurance Renew...

    InsuranceDekho made my Acko Car Insurance Policy’s renewal process effortless. Their user-friendly platform and quick service saved me time and ensured that my Ford car stayed protected.

    Read More

    R
    By Ritu Chandha
    On: October 18, 2023
  • Convenient Claim Tracking

    InsuranceDekho's online claim tracking system is convenient. I could easily check the progress of my claim of my Hyundai car that I file for the Acko Car Insurance Policy and stay updated on its status.

    Read More

    T
    By Tarun Yadav
    On: October 16, 2023
  • Responsive Customer Support fo...

    The customer support team at InsuranceDekho is responsive and helpful. They've been quick to assist whenever I've had questions or needed help with my coverage of the Acko Car Insurance Policy for my Renault car.

    Read More

    B
    By Bilal Reshamwala
    On: October 12, 2023
  • User-Friendly Renewal Portal

    InsuranceDekho's online renewal portal is user-friendly and efficient. I was able to renew my Acko Car Insurance Policy in just a few clicks. It's a convenient way to ensure that my Tata car stays protected on the road.

    Read More

    P
    By Pallavi Thukral
    On: September 27, 2023
  • Quick and Fair Settlement

    InsuranceDekho's claim settlement process was surprisingly fast. When my Chevrolet car was involved in an accident, the Acko Car Insurance Policy ensured that the repair costs were settled fairly and promptly. I didn't have to fight for my rights; they handled everything efficiently.

    Read More

    S
    By Sheetal Tyagi
    On: September 25, 2023
  • Value for Money Protection

    I believe InsuranceDekho's own damage coverage offers excellent value for money. The Acko Car Insurance Policy is an investment in the safety of my Honda car.

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    By Abeer Singh
    On: September 21, 2023
  • Great Customer Support

    InsuranceDekho's customer support team was excellent. They patiently explained the benefits of their zero depreciation Acko Car Insurance Policy, ensuring I made an informed choice for my Kia car.

    Read More

    S
    By Shabnam Allam
    On: September 15, 2023
  • Responsive Customer Support

    InsuranceDekho's customer support team was responsive and helpful. They assisted me with my Acko Car Insurance Policy’s third-party feature queries and provided clear information that I needed for my Nissan car.

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    By Rachit Agarwal
    On: September 13, 2023
  • Cashless Garages: A Lifesaver ...

    InsuranceDekho's cashless garages were a lifesaver when I had an accident. I am so glad that on time I bought the Acko Car Insurance Policy for my Mercedes-Benz. I didn't have to worry about upfront payments, and the service was prompt.

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    By Mona Roy
    On: September 11, 2023
  • Fair Assessment, Timely Paymen...

    InsuranceDekho's fair assessment of claims for the Acko Car Insurance Policy for my Chevrolet car and timely payments showcase their commitment to customer satisfaction. I'm impressed by their professionalism.

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    By Swati Trikha
    On: September 5, 2023
  • Comprehensive Support

    InsuranceDekho's Comprehensive Coverage that comes with the Acko Car Insurance Policy that I bought for my Renault car offers comprehensive support when I need it most. Their 24/7 assistance ensures that help is always just a phone call away.

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    By Nivedita Ghosh
    On: September 1, 2023
  • Confidence in Driving with Zer...

    InsuranceDekho's zero depreciation policy gives me confidence while driving. I know that my Skoda car is fully protected with the Acko Car Insurance Policy, no matter what happens.

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    By Samir Khan
    On: August 28, 2023
  • Confident Driving with Third-P...

    Thanks to InsuranceDekho's third-party coverage, I can drive my Mercedes-Benz with confidence, knowing I'm financially protected against any third-party claims with the Acko Car Insurance Policy.

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    By Aastha Bhatnagar
    On: August 24, 2023
  • Prompt Response and Quick Appr...

    I was impressed with the prompt response and quick approvals from InsuranceDekho's team for my cashless garage claim for the Acko Car Insurance Policy that I filed for my MG car. It shows their commitment to customer satisfaction.

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    By Arvind Bhatia
    On: August 22, 2023
  • Convenient Renewals for Zero D...

    I find it convenient to renew my zero depreciation coverage for my Acko Car Insurance Policy with InsuranceDekho. They make the process quick and hassle-free. Always with peace of mind that my Maruti car is always secured and taken care of.

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    By Rashi Bhatia
    On: August 16, 2023
  • Coverage with Own Damage Insur...

    InsuranceDekho's own damage insurance provides comprehensive coverage under the Acko Car Insurance Policy for my Nissan car. I feel secure knowing that my vehicle is protected in case of any damage.

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    By Anand Vidyarthi
    On: August 11, 2023
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