HDFC ERGO Car Insurance Customer Care

HDFC Ergo is a reputed insurance provider in the Indian market. It was established in 2002 and is a partnership among HDFC Ltd. which is a housing finance company and ERGO International AG, which is an insurance entity of Munich ReGroup.

HDFC Ergo car insurance provides you with cover for your vehicle so you can have a financial shield enabling you to drive with a relaxed mindset. If you are looking forward to purchasing HDFC Ergo car insurance or already are a policyholder, you can contact customer support or seek assistance with any queries or doubts regarding the policy.

HDFC Ergo Car Insurance Customer Care Details

You can connect with HDFC Ergo through multiple channels:

Services Offered by HDFC Ergo Car Insurance Customer Support

HDFC Ergo provides quality services when needed by the customer. You can contact them with any query that you have and can expect a satisfactory response from the dedicated customer service team:

• Unlimited Claims: HDFC Ergo offers unlimited claims.

• Instant Claim: 80% of HDFC Ergo car insurance claims are settled within a day.

• Network of Cashless Garages: A wide network of 6,700+ cashless garages is spread across India providing hassle-free services.

• Online Claim: HDFC Ergo offers an online claim application where you can upload pictures of damage to your car and get a digital inspection.

• Track Claim: HDFC Ergo allows you to track claims with their AI enabled smart tracker.

• High Claim Settlement Ratio: According to the FY 22 report, HDFC Ergo offered 100% claim settlement on its own damage insurance.

Online Support Channels Offered by HDFC Ergo Car Insurance

You can access HDFC Ergo Car Insurance support online through the given mediums:

• Live Chat Support: Chatbot ‘DIA’ is available on the HDFC Ergo official website to assist you with common problems. You can chat live with it and see if it helps your concerns.

• Call Back Option: HDFC Ergo Customer support provides a ‘get a call back’ option. To access this, visit the customer care section on the website.

• Connect on WhatsApp: You can connect with customer support of HDFC Ergo by texting ‘Hi’ to 8169 500 500.

• Self-help Portal: You can visit the self help portal to get assistance as well.[1]

• Email: You can write your queries or issues to care@hdfcergo.com.

• FAQ Page: You can access the FAQs page of HDFC Ergo which might be helpful for general queries.[2]

Offline Support Channels by HDFC ERGO

InsuranceDekho provides offline modes to connect you with our customer support. Alternatively, you can visit the nearest branch of HDFC Ergo in your city to get a detailed response to your queries.

Customer Support From InsuranceDekho

Contact the InsuranceDekho customer support team. You can visit the branch or book a home visit. Contact details are given below:

Major City Branches and Addresses by HDFC Ergo Car Insurance

Branches of HDFC Ergo are located across India. Below mentioned are the addresses for branches in major cities. You can visit the website for a complete list of branch offices.

There are a few things you need to keep in mind while you get in touch with the customer care team.

• Don't Share Personal Information: You will need to share details of your Aadhar card or PAN card so you should keep them handy. But make sure you don't share your credit/debit card details or CVV with anyone on call.

• Policy Information: Policy documents are important to understand the terms and conditions along with the details of your policy. Hence if you have a brief understanding of it, you can have an efficient conversation with the customer support team.

• Clear Communication: You must put forward your questions and queries clearly so the support staff can identify your problem, this way you eliminate the scope of misunderstanding.

• Documentation: Maintain a record of your conversations including emails and letters or token no. This way you can track the case and would help you in case you need further assistance.

Grievance Redressal Contact Information of InsuranceDekho

Purchasing HDFC Ergo through InsuranceDekho gives you the benefit of our Grievance Redressal services. Even though HDFC Ergo provides you with grievance redressal services, InsuranceDekho grievance redressal acts as additional support.

If you are not satisfied with the response to your claim application, you can contact the grievance redressal officer, Mr. Rohit Khurana, at grievance@insurancedekho.com.

If you want to further escalate the issue you can write to the Principal Officer at po_gibpl@girnarinsurance.com.

Visit our Grievance Redressal page for more details.

HDFC Ergo Grievance Redressal Contact Information and Branch Address

HDFC Ergo has a dedicated grievance redressal team that works to protect the policyholder from unfair actions by investigating raised issues and solving them. You can escalate your query to grievance redressal if you don't get a satisfactory response from customer support.

To contact the grievance redressal, follow the given steps:

Level 1

Write an e-mail addressing your issues or queries to grievance@hdfcergo.com. You can also submit and track a grievance on the website grievance page.[3] You can expect a response within 15 days.

Level 2

If you are not satisfied with the response, you can further escalate your issue by mailing cgo@hdfcergo.com.

Level 3

In case you still require further escalation, contact the company Ombudsman for next level redressal. For the details of the Ombudsman and their branch offices, click on the ‘view contact list’ button on the grievances page of HDFC Ergo's official website.[4]