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HDFC Ergo is a reputed insurance provider in the Indian market. It was established in 2002 and is a partnership among HDFC Ltd. which is a housing finance company and ERGO International AG, which is an insurance entity of Munich ReGroup.

HDFC Ergo car insurance provides you with cover for your vehicle so you can have a financial shield enabling you to drive with a relaxed mindset. If you are looking forward to purchasing HDFC Ergo car insurance or already are a policyholder, you can contact customer support or seek assistance with any queries or doubts regarding the policy.

HDFC Ergo Car Insurance Customer Care Details

You can connect with HDFC Ergo through multiple channels:


Contact Details

Phone number to buy a new policy

022 6242 6242

Whatsapp details

8169 500 500

For claims or existing policy related queries

Ph no.: 022 6234 6234 / 0120 6234 6234


Services Offered by HDFC Ergo Car Insurance Customer Support

HDFC Ergo provides quality services when needed by the customer. You can contact them with any query that you have and can expect a satisfactory response from the dedicated customer service team:

  • Unlimited Claims: HDFC Ergo offers unlimited claims.
  • Instant Claim: 80% of HDFC Ergo car insurance claims are settled within a day.
  • Network of Cashless Garages: A wide network of 6,700+ cashless garages is spread across India providing hassle-free services.
  • Online Claim: HDFC Ergo offers an online claim application where you can upload pictures of damage to your car and get a digital inspection.
  • Track Claim: HDFC Ergo allows you to track claims with their AI enabled smart tracker.
  • High Claim Settlement Ratio: According to the FY 22 report, HDFC Ergo offered 100% claim settlement on its own damage insurance.

Online Support Channels Offered by HDFC Ergo Car Insurance

You can access HDFC Ergo Car Insurance support online through the given mediums:

  • Live Chat Support: Chatbot ‘DIA’ is available on the HDFC Ergo official website to assist you with common problems. You can chat live with it and see if it helps your concerns.
  • Call Back Option: HDFC Ergo Customer support provides a ‘get a call back’ option. To access this, visit the customer care section on the website.
  • Connect on WhatsApp: You can connect with customer support of HDFC Ergo by texting ‘Hi’ to 8169 500 500.
  • Self-help Portal: You can visit the self help portal to get assistance as well.[1]
  • Email: You can write your queries or issues to
  • FAQ Page: You can access the FAQs page of HDFC Ergo which might be helpful for general queries.[2]

Offline Support Channels by HDFC ERGO

InsuranceDekho provides offline modes to connect you with our customer support. Alternatively, you can visit the nearest branch of HDFC Ergo in your city to get a detailed response to your queries.

Customer Support From InsuranceDekho

Contact the InsuranceDekho customer support team. You can visit the branch or book a home visit. Contact details are given below:

InsuranceDekho Contact Details

Contact Number


Email ID


Girnar Insurance Brokers Private Limited,

Plot no.301, Phase-2,

Udyog Vihar, Gurugram-122022,

Haryana, India

Major City Branches and Addresses by HDFC Ergo Car Insurance

Branches of HDFC Ergo are located across India. Below mentioned are the addresses for branches in major cities. You can visit the website for a complete list of branch offices.








Unit No 502, 504, 506, 5th Floor, Mahatta Tower, 54, B-1 Block, Community Center, Janakpuri, New Delhi – 110 058




Office No. 208, 2nd Floor, Sewa Corporate Park, M. G. Road, Gurugram 122001


Jammu & Kashmir


4th Floor, OB – 29, Gaurimal Complex, Rail Head Complex, Jammu – 180012





D-301, 3rd Floor, Eastern Business District (Magnet Mall), LBS Marg, Bhandup (West), MUMBAI – 400078




5th Floor, “White House” Office No. 506, Near HP Vijay Petrol Pump, Sector – 11, Gandhinagar – 382011




106, Kamat Grand, Behind Caculo Mall, Panjim, Goa 403001





Chairsmac, Ground Floor, 6 / 845 YMCA Road, Calicut – 673001


Andhra Pradesh


2nd Floor, Potluri Castle, Dwarakanagar, VSP, 16, Vishakapatnam – 530 016



West Bengal


4th Floor, Block- C, 22 Camac Street, Kolkata 700016




1st Floor, Chandrakali Bhawan, M-5, City Centre, Sector-IV, Bokaro Steel City, Jharkhand – 827004


​Tips for Effective Communication with Customer Care

There are a few things you need to keep in mind while you get in touch with the customer care team.

  • Don't Share Personal Information: You will need to share details of your Aadhar card or PAN card so you should keep them handy. But make sure you don't share your credit/debit card details or CVV with anyone on call.
  • Policy Information: Policy documents are important to understand the terms and conditions along with the details of your policy. Hence if you have a brief understanding of it, you can have an efficient conversation with the customer support team.
  • Clear Communication: You must put forward your questions and queries clearly so the support staff can identify your problem, this way you eliminate the scope of misunderstanding.
  • Documentation: Maintain a record of your conversations including emails and letters or token no. This way you can track the case and would help you in case you need further assistance.

Grievance Redressal Contact Information of InsuranceDekho

Purchasing HDFC Ergo through InsuranceDekho gives you the benefit of our Grievance Redressal services. Even though HDFC Ergo provides you with grievance redressal services, InsuranceDekho grievance redressal acts as additional support.

If you are not satisfied with the response to your claim application, you can contact the grievance redressal officer, Mr. Rohit Khurana, at

If you want to further escalate the issue you can write to the Principal Officer at

Visit our Grievance Redressal page for more details.

HDFC Ergo Grievance Redressal Contact Information and Branch Address

HDFC Ergo has a dedicated grievance redressal team that works to protect the policyholder from unfair actions by investigating raised issues and solving them. You can escalate your query to grievance redressal if you don't get a satisfactory response from customer support.

To contact the grievance redressal, follow the given steps:

Level 1

Write an e-mail addressing your issues or queries to You can also submit and track a grievance on the website grievance page.[3] You can expect a response within 15 days.

Level 2

If you are not satisfied with the response, you can further escalate your issue by mailing

Level 3

In case you still require further escalation, contact the company Ombudsman for next level redressal. For the details of the Ombudsman and their branch offices, click on the ‘view contact list’ button on the grievances page of HDFC Ergo's official website.[4]

Must Read Articles before buying Hdfc Ergo Car Insurance

Hdfc Ergo Car Insurance User Reviews

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What users are saying
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  • Complete Peace of Mind

    With the HDFC Ergo Car Insurance Policy’s comprehensive coverage for my BMW car, I enjoy complete peace of m...

    By Charul Midha
    On: November 29, 2023
  • Personalized Policy Options

    The premium calculator allowed me to explore the HDFC Ergo Car Insurance Policy options that align with my b...

    By Garv Bakshi
    On: November 24, 2023
  • Complete Value Protection

    I am happy to say that the Zero-dep insurance for my HDFC Ergo Car Insurance Policy ensures complete protect...

    By Yogita Mohante
    On: November 21, 2023
  • Excellent Advise

    Good Guidance By Archit giving the details about insurance policy and explaination of clause, Features, Choice...

    Renault Kiger Ahmedabad
    On: November 20, 2023
  • Financial Responsibility Made ...

    On my HDFC Ergo Car Insurance Policy, I got third-party coverage for my Maruti car. Insurancedekho makes ful...

    By Komal Verma
    On: November 15, 2023
  • Making a Claim, Making a Diffe...

    I think that claiming with InsuranceDekho for the HDFC Ergo Car Insurance Policy is not just about getting c...

    By Sona Malkani
    On: November 9, 2023
  • Good and easy but Credit card ...

    Nice help by Agent bu Why few bank are not allowed for credit card. Seems partiality. HDFC ergo allowed HDFC c...

    Hyundai i20 2012-2014 Ghaziabad
    By Neeraj Kumar Jagetia
    On: November 8, 2023
  • Emergency Assistance

    The emergency assistance offered by InsuranceDekho for zero-depreciation coverage for my Renault car is reas...

    By Ramesh Prajapati
    On: November 8, 2023
  • Stress-Free Repairs

    Dealing with repairs is stress-free with InsuranceDekho's own damage coverage that came with the HDFC Ergo C...

    By Pooja Paul
    On: November 7, 2023
  • Emergency Assistance

    The emergency assistance offered by InsuranceDekho for third-party coverage is reassuring. The HDFC Ergo Car...

    By Madhvi Nagpal
    On: November 3, 2023

545 Hdfc Ergo Cashless Garages in India

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#Applicable on non-inspection cases i.e. existing policy has not expired or when buying a policy for a new vehicle.