HDFC ERGO Car Insurance Customer Care

Name: HDFC ERGO Car Insurance Customer Care & Contact Details: Toll Free Number, E-Mail IDs & Addresses
Brand: HDFC ERGO
Rating: 4.9 (702 reviews)

CASHLESS GARAGES 8000+
CLAIMS SETTLED 100%
ZERO DEP. CLAIMS UNLIMITED

Key Features:

Maximum Cashless Garages
Over Night Vehicle Repairs
24x7 Roadside Assistance
Quick Claim Settlement

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Disclaimer: Actual Premium might vary basis your location, age and number of members

HDFC Ergo is a reputed insurance provider in the Indian market. It was established in 2002 and is a partnership among HDFC Ltd. which is a housing finance company and ERGO International AG, which is an insurance entity of Munich ReGroup.

HDFC Ergo car insurance provides you with cover for your vehicle so you can have a financial shield enabling you to drive with a relaxed mindset. If you are looking forward to purchasing HDFC Ergo car insurance or already are a policyholder, you can contact customer support or seek assistance with any queries or doubts regarding the policy.

HDFC Ergo Car Insurance Customer Care Details

You can connect with HDFC Ergo through multiple channels:

Channel	Contact Details
Phone number to buy a new policy	022 6242 6242
Whatsapp details	8169 500 500
For claims or existing policy related queries	Ph no.: 022 6234 6234 / 0120 6234 6234
Email	care@hdfcergo.com

Services Offered by HDFC Ergo Car Insurance Customer Support

HDFC Ergo provides quality services when needed by the customer. You can contact them with any query that you have and can expect a satisfactory response from the dedicated customer service team:

Unlimited Claims: HDFC Ergo offers unlimited claims.

Instant Claim: 80% of HDFC Ergo car insurance claims are settled within a day.

Network of Cashless Garages: A wide network of 6,700+ cashless garages is spread across India providing hassle-free services.

Online Claim: HDFC Ergo offers an online claim application where you can upload pictures of damage to your car and get a digital inspection.

Track Claim: HDFC Ergo allows you to track claims with their AI enabled smart tracker.

High Claim Settlement Ratio: According to the FY 22 report, HDFC Ergo offered 100% claim settlement on its own damage insurance.

Online Support Channels Offered by HDFC Ergo Car Insurance

You can access HDFC Ergo Car Insurance support online through the given mediums:

Live Chat Support: Chatbot ‘DIA’ is available on the HDFC Ergo official website to assist you with common problems. You can chat live with it and see if it helps your concerns.

Call Back Option: HDFC Ergo Customer support provides a ‘get a call back’ option. To access this, visit the customer care section on the website.

Connect on WhatsApp: You can connect with customer support of HDFC Ergo by texting ‘Hi’ to 8169 500 500.

Self-help Portal: You can visit the self help portal to get assistance as well.[1]

Email: You can write your queries or issues to care@hdfcergo.com.

FAQ Page: You can access the FAQs page of HDFC Ergo which might be helpful for general queries.[2]

Offline Support Channels by HDFC ERGO

InsuranceDekho provides offline modes to connect you with our customer support. Alternatively, you can visit the nearest branch of HDFC Ergo in your city to get a detailed response to your queries.

Customer Support From InsuranceDekho

Contact the InsuranceDekho customer support team. You can visit the branch or book a home visit. Contact details are given below:

InsuranceDekho Contact Details
Contact Number	+91-7551196989
Email ID	support@insurancedekho.com
Address	Girnar Insurance Brokers Private Limited, Plot no.301, Phase-2, Udyog Vihar, Gurugram-122022, Haryana, India

Major City Branches and Addresses by HDFC Ergo Car Insurance

Branches of HDFC Ergo are located across India. Below mentioned are the addresses for branches in major cities. You can visit the website for a complete list of branch offices.

State	City	Address	Contact
	North
Delhi	Delhi	Unit No 502, 504, 506, 5th Floor, Mahatta Tower, 54, B-1 Block, Community Center, Janakpuri, New Delhi – 110 058	011-25612361
Haryana	Gurugram	Office No. 208, 2nd Floor, Sewa Corporate Park, M. G. Road, Gurugram 122001	0124-3961276,
Jammu & Kashmir	Jammu	4th Floor, OB – 29, Gaurimal Complex, Rail Head Complex, Jammu – 180012	0191-2479406
	West
Maharashtra	Mumbai	D-301, 3rd Floor, Eastern Business District (Magnet Mall), LBS Marg, Bhandup (West), MUMBAI – 400078	NA
Gujarat	Ahmedabad	5th Floor, “White House” Office No. 506, Near HP Vijay Petrol Pump, Sector – 11, Gandhinagar – 382011	NA
Goa	Panjim	106, Kamat Grand, Behind Caculo Mall, Panjim, Goa 403001	0832-6516956
	South
Kerala	Calicut	Chairsmac, Ground Floor, 6 / 845 YMCA Road, Calicut – 673001	0495-2767314
Andhra Pradesh	Vishakapatnam	2nd Floor, Potluri Castle, Dwarakanagar, VSP, 16, Vishakapatnam – 530 016	0891-2525949
	East
West Bengal	Kolkata	4th Floor, Block- C, 22 Camac Street, Kolkata 700016	033-40583400
Jharkhand	Bokaro	1st Floor, Chandrakali Bhawan, M-5, City Centre, Sector-IV, Bokaro Steel City, Jharkhand – 827004	NA

Tips for Effective Communication with Customer Care

There are a few things you need to keep in mind while you get in touch with the customer care team.

Don't Share Personal Information: You will need to share details of your Aadhar card or PAN card so you should keep them handy. But make sure you don't share your credit/debit card details or CVV with anyone on call.

Policy Information: Policy documents are important to understand the terms and conditions along with the details of your policy. Hence if you have a brief understanding of it, you can have an efficient conversation with the customer support team.

Clear Communication: You must put forward your questions and queries clearly so the support staff can identify your problem, this way you eliminate the scope of misunderstanding.

Documentation: Maintain a record of your conversations including emails and letters or token no. This way you can track the case and would help you in case you need further assistance.

Grievance Redressal Contact Information of InsuranceDekho

Purchasing HDFC Ergo through InsuranceDekho gives you the benefit of our Grievance Redressal services. Even though HDFC Ergo provides you with grievance redressal services, InsuranceDekho grievance redressal acts as additional support.

If you are not satisfied with the response to your claim application, you can contact the grievance redressal officer, Mr. Rohit Khurana, at grievance@insurancedekho.com.

If you want to further escalate the issue you can write to the Principal Officer at po_gibpl@girnarinsurance.com.

Visit our Grievance Redressal page for more details.

HDFC Ergo Grievance Redressal Contact Information and Branch Address

HDFC Ergo has a dedicated grievance redressal team that works to protect the policyholder from unfair actions by investigating raised issues and solving them. You can escalate your query to grievance redressal if you don't get a satisfactory response from customer support.

To contact the grievance redressal, follow the given steps:

Level 1

Write an e-mail addressing your issues or queries to grievance@hdfcergo.com. You can also submit and track a grievance on the website grievance page.[3] You can expect a response within 15 days.

Level 2

If you are not satisfied with the response, you can further escalate your issue by mailing cgo@hdfcergo.com.

Level 3

In case you still require further escalation, contact the company Ombudsman for next level redressal. For the details of the Ombudsman and their branch offices, click on the ‘view contact list’ button on the grievances page of HDFC Ergo's official website.[4]

Explore HDFC ERGO Car Insurance

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Hdfc Ergo Car Insurance User Reviews

4.9

Rating based on

702 User reviews

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What users are saying

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Customer Care
Most Helpful
Comprehensive
Zero Depreciation
Third Party
Own Damage
Renewal
Cashless Garages
Price
Premium
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Claim
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Super Happy with My Experience...
I recently bought my HDFC ERGO car insurance through InsuranceDekho, and I couldn’t be happier! The whole process was smooth, quick, and completely hassle-free. The website made it easy to find the right policy without any confusion, with no hidden fees, and just a seamless experience. I’d recommend InsuranceDekho to anyone looking for a stress-free way to buy car insurance!
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A
By Apala Pandey
On: February 13, 2025
Effortless Insurance Purchase
I just bought my car insurance from HDFC Ergo through InsuranceDekho, and I couldn’t be happier! The process was so simple and quick. I found the right policy in minutes, and the purchase was super easy. No complications, no stress. InsuranceDekho made it easy, and I’d highly recommend them to anyone looking for a reliable and hassle-free insurance experience!
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By Priya Jaiswal
On: February 7, 2025
Accident Claim Settlement
I was involved in a minor accident where the front bumper of my car was damaged. HDFC ERGO's claim process was smooth and efficient. My claim was approved within 24 hours and car was repaired at one of their network garages. I'm grateful to InsuranceDekho for recommending HDFC ERGO for their hassle-free claim settlement.
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By Arundhati Raj Gupta
On: July 2, 2024
Quick repair service
My car's bumper was hanging after it was hit by a car. I gave my car for repair at one of the cashless garages by HDFC Ergo and it was delivered back within the same day. I am very happy with the efficient services provided by HDFC Ergo. Kudos to InsuranceDekho for helping me choose the right fit insurance plan.
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By Kabir Monga
On: July 1, 2024
Roadside assistance
I was travelling back to Delhi from Moradabad early morning when my car stopped working and smoke was coming out from the engine. I was in a panic situation and called the HDFC Ergo claim team and a towing vehicle arrived in justified time with a mechanic who assessed the car and identified the problem. The car was then towed to a garage and I came back to my home with a cab. In a couple of days, my car was delivered back and all the costs were handled by HDFC Ergo. The whole experience was more helpful than I wished for and I would encourage everyone to take insurance using InsuranceDekho to protect themselves from getting stuck in such situations.
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By Zeeshan Kamil
On: June 27, 2024
Smooth claim process
Couple of days before my car was damaged by a branch of a tree falling on it during a heavy storm. I could not imagine how much cost it would have taken to repair if I didn't have insurance. HDFC Ergo car insurance claim process was very simple and easygoing. Thanks to InsuranceDekho for helping in selecting the best insurance provider.
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By Aman Malhotra
On: June 25, 2024
Reimbursement claim
A small accident a few days back caused minor damage to my car. I was very annoyed with the incident as it prevented me from making to my job interview. I took my car to my trusted garage and got it repaired and got the claim reimbursed through HDFC. I was already tensed and thought that the insurer would trouble me with a long process but instead, they were very understanding and quickly completed the inspection process. Have to give it to InsuranceDekho for their expertise, their assistance team mentioned that HDFC is one of the best when it comes to claim settlement.
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By Ranbir Chatterjee
On: June 24, 2024
Customised Plan
Thanks to InsuranceDekho for helping me find the perfect insurer. HDFC Ergo's comprehensive plan fits all my needs. This plan is perfect for every season's needs and makes me secure on the roads. The add-ons are like a cherry on the cake. Kudos to the whole team.
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By Agathiyan
On: June 19, 2024
Overnight repair
I got some minor dents on my car 2 days ago and the feature of HDFC Ergo overnight repair amazed me. They picked up my car in the evening and the next morning i had a call notifying that the car was repaired. I was so amused! Thanks to InsuranceDekho for the help during this processs.
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By Nihal Siddiqui
On: June 13, 2024
Best Services
InsuranceDekho is awesome at its job. The cool interface is so much interesting with its features to compare quotes and apply filters. It was a great decision to purchase my HDFC Ergo car insurance through them.
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By Parth Sharma
On: June 11, 2024
Quality customer care
I have a HDFC Ergo own damage car insurance and I have been very satisfied with the services and customer care. They respond on time and the car picks up service is fast as well. InsuranceDekho was key in finding the best policy to match my requirements.
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By Prem Tripathi
On: May 30, 2024
Easy and smooth process
HDFC Ergo's car insurance plan for my Hyundai i20 eased my worries. I visited them again and bought the same plan for my wife’s car. The online process was straightforward, and their customer service team provided great assistance whenever needed.
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By Rohan Patel
On: May 29, 2024
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Getting HDFC ERGO car insurance through InsuranceDekho was simple! They have great customer service, good prices, and lots of coverage options. Definitely worth it!
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By Mansi Bajaj
On: March 21, 2024
Complete Peace of Mind
With the HDFC Ergo Car Insurance Policy’s comprehensive coverage for my BMW car, I enjoy complete peace of mind while driving. I know that no matter what happens, my car is protected.
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On: November 29, 2023
Personalized Policy Options
The premium calculator allowed me to explore the HDFC Ergo Car Insurance Policy options that align with my budget and preferences for my Nissan car.
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On: November 24, 2023
Complete Value Protection
I am happy to say that the Zero-dep insurance for my HDFC Ergo Car Insurance Policy ensures complete protection for my Renault car's value. No deductions, and no surprises—just complete coverage that leaves me stress-free.
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Financial Responsibility Made ...
On my HDFC Ergo Car Insurance Policy, I got third-party coverage for my Maruti car. Insurancedekho makes fulfilling financial responsibility easy. It's a no-fuss solution for car owners who want to do the right thing.
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On: November 15, 2023
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I think that claiming with InsuranceDekho for the HDFC Ergo Car Insurance Policy is not just about getting compensation for my Mahindra car; it's about making a difference. Their professionalism and dedication to customer satisfaction truly shine.
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By Sona Malkani
On: November 9, 2023
Good and easy but Credit card ...
Nice help by Agent bu Why few bank are not allowed for credit card. Seems partiality. HDFC ergo allowed HDFC credit card but not Axis and not SC... Ye nahi chalega, aap kuch card ko allow karke indirectly promote kar rahe ho. Internally check karao esa kyu ?
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Timely renewal of the HDFC Ergo Car Insurance Policy with InsuranceDekho means zero worries on the road. I can drive my Hyundai car with confidence knowing I'm covered.
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By Vineet Jain
On: November 2, 2023
Efficiency and Accuracy in Pre...
InsuranceDekho's Premium Calculator is efficient and accurate. It provided me with precise premium calculations for the HDFC Ergo Car Insurance Policy, saving me time and ensuring I have the coverage I need for my Kia car.
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By Richa Jain
On: October 31, 2023
Trustworthy Partnerships
I trust the partnerships that InsuranceDekho has with their cashless garages. The HDFC Ergo Car Insurance Policy reflects their commitment to ensuring quality service for my Maruti car.
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By Helen Lal
On: October 30, 2023
Professionalism and Efficiency...
The professionalism and efficiency I saw in handling the HDFC Ergo Car Insurance Policy’s Zero Depreciation claims impressed me. InsuranceDekho’s team made the process easy, and I didn't have to worry about the financial aspects of my Chevrolet car repair.
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By Vinny Khurana
On: October 26, 2023
Own Damage Done Right
I appreciate how InsuranceDekho gets its Own Damage coverage right. With the HDFC Ergo Car Insurance Policy, my Tata car was covered with all aspects of car ownership, making sure my vehicle is protected without any complications.
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By Chandan Das
On: October 24, 2023
Reliable Third-Party Support
InsuranceDekho is a reliable source for third-party car Insurance support. Their team made sure that I had the coverage needed to meet legal requirements with the HDFC Ergo Car Insurance Policy for my Toyota car.
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By Anita Rao
On: October 23, 2023

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