Kotak Car Insurance Customer Care

Name: Kotak Car Insurance Customer Care & Contact Details: Toll Free Number, E-Mail IDs & Addresses
Brand: Kotak Mahindra
Rating: 4.9 (450 reviews)

CASHLESS GARAGES 4000+
CLAIMS SETTLED 98%
COMPREHENSIVE CLAIMS UNLIMITED

Key Features:

Spot Claim Upto Rs 20,000
6-Month Repair Warranty
Easy Video Claims
Zero Paper Claims

Calculate Your Car Insurance Price Online

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When did you buy your car?

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Disclaimer: Actual Premium might vary basis your location, age and number of members

Kotak Mahindra General Insurance Company Limited is one of the leading general insurance providers in India. Kotak offers a wide range of insurance like life, health, and motor. Kotak car insurance plan offers great premiums and add-on options to customise the policy according to your needs.

While purchasing a policy or after purchasing it, customers often require assistance with comprehending the policy document, claim processes, or addressing queries. Hence Kotak offers responsive and quick operating customer support which enhances your customer experience. Moreover, seek assistance while purchasing or renewing your car insurance through InsuranceDekho. Our customer support will provide information and insights from various InsuranceDekho which will enable you to get the best deal.

Kotak Car Insurance Customer Care Details

You can connect with Kotak through multiple channels:

Channel	Contact Details
Toll-Free No.	1800 266 4545
Email	care@kotak.com
WhatsApp	7998879988

Services Offered by Kotak Car Insurance Customer Support

When a customer requires it, Kotak provides high-quality services. You can reach them with any inquiry that you have and can expect a quick response.

Fast Claim: Experience ‘Jet speed claim’, as Kotak calls their service of the fast claim process.

Network of Cashless Garages: Experience hassle-free services due to the huge network of 4,200+ cashless garages spread across India.

High Claim Settlement Ratio: Kotak boasts about its 99% claim settlement ratio making it a reliable insurer.

NCB Transfer: If you are switching to Kotak from a different Insurer, you can retain your no claim bonus to your Kotak car insurance.

Online Support Channels Offered by Kotak Car Insurance

You can access Kotak Car Insurance support online through the given mediums:

Toll-Free Number: Call on 1800 266 4545 to speak to a customer support executive.

Self-help Portal: Visit the self-help portal on the official website to register a complaint.[1]

Email: Write your queries or issues to care@kotak.com.

FAQ Page: You can try to find answers to your queries on the FAQs page for car insurance located on the website.[2]

Offline Support Channels by Kotak

To get a more detailed and personalised response to your query, visit the nearest branch of Kotak in your city. InsuranceDekho also provides offline customer assistance to help our customers for getting assistance at home.

Customer Support From InsuranceDekho

You can book a home visit from the InsuranceDekho by connecting with the customer support team. You can also connect with the customer support team to purchase your Kotak Mahindra car insurance online. Contact details are given below:

InsuranceDekho Contact Details
Contact Number	+91-7551196989
Email ID	support@insurancedekho.com
Address	Girnar Insurance Brokers Private Limited, Plot no.301, Phase-2, Udyog Vihar, Gurugram-122022, Haryana, India

Major City Branches and Addresses by Kotak Car Insurance

Branches of Kotak are located across India. Below mentioned are the addresses for branches in major cities. You can visit the website for a complete list of branch offices.[3]

State	City	Address	Contact
	North
Delhi	Delhi	Himalaya House, Unit No. E-2A, E-2B, E-2C & E-2D, Upper Ground Floor, 23, K.G. Marg, New Delhi-110001	011-23752510
Uttar Pradesh	Noida	2nd floor, K-64, K-65, Sector 18, Noida, Uttar Pradesh – 201301	0120-2511459
Punjab	Chandigarh	Sco 141-142 2nd Floor Sec 9C Chandigarh	0172-5087000/ 5061505
	West
Maharashtra	Mumbai	Gr. Floor, Chintamani Plaza, Andheri Kurla road, Chakala, Andheri (E), Mumbai - 400 099	02262363074
Gujarat	Ahmedabad	Shop No. 326, 3rd floor, Siddhi Vinayak Complex, Shivranjani Cross Road, Satellite, Ahmedabad-380 015	07966061639
Maharashtra	Pune	711 /C, 3rd floor, Multi Planet, Opp Kumar Pacific Mall, Shankar Seth Road, Pune, Maharashtra 411038	8618959739/ 7411981978
	South
Telangana	Hyderabad	1st Floor, Park View Building, 8-1-8, Sarojini Devi Road, Secunderabad-500003	40112338 / 39
Andhra Pradesh	Vishakapatnam	Laxmi’s Royal Plaza, Unit Nos.201 & 203, 2nd floor, Do.No.48-14-116 & 48-14-116/1,Allipuram ward, Rama Talkies Road, Visakhapatnam-530013	2588802
	East
West Bengal	Kolkata	Kotak Mahindra Life Insurance company Ltd \| Address: Office 9, Shyama Prasad Mukherjee Rd, Bakul Bagan, Bhowanipore, Kolkata, West Bengal 700025	NA
Bihar	Patna	4th floor, Grand Plaza Fraser Road, Patna-800001	0612-2216135

Tips for Effective Communication with Customer Care

There are a few things you need to keep in mind while you get in touch with the customer care team.

Don't Share Personal Information: Keep details of your Aadhar card or PAN card handy as you would need to share for verification. However, ensure that you don't share your CVV or credit/debit card details with anyone over a phone call.

Policy Information: Keeping a brief knowledge about your policy is suggested as it enables us to have a productive conversation with the customer support team.

Clear Communication: Explain your issue/query clearly so you can get a satisfactory response quickly.

Documentation: Keep track of all communications by maintaining a record of all emails, token numbers, chats, etc.

Grievance Redressal Contact Information of InsuranceDekho

InsuranceDekho provides you with grievance redressal services additional to the grievance support provided from the insurer. If you are not satisfied with the response from the customer support team of the insurer, contact the InsuranceDekho grievance redressal cell.

Contact the grievance redressal officer, Mr. Rohit Khurana, at grievance@insurancedekho.com.

If the grievance redressal officer fails to provide a satisfactory response, you can further escalate the issue by writing to the Principal Officer at po_gibpl@girnarinsurance.com.

Visit our Grievance Redressal page for more details.

Kotak Grievance Redressal Contact Information and Branch Address

A dedicated grievance redressal team at Kotak investigates and resolves raised issues to safeguard policyholders from unfair actions. If you don't get a satisfactory response from customer support, you have the option to take your issue to grievance redressal.

To register your complaint, follow the given steps and escalate through levels if required:

Level 1

Connect with the customer support team through below mentioned channels. Explain your issue and register a complaint.

Email: care@kotak.com

Toll-Free no : 1800 266 4545

After writing the mail, wait for a few days to get a response. If you don't get a response or are not satisfied with it, escalate your issue to a grievance officer.

Level 2

Connect with the grievance redressal officer and put your case forward.

Contact details of Grievance officer, Delhi

Mr.Santanu Maity

H - 78, 7th Floor, 23 Himalaya House, KG Marg, New Delhi - 110001

Contact: 1800 266 4545

Email: grievanceofficer@kotak.com

To check the grievance officer in your city, check the grievance redressal page of Kotak General Insurance.[4]

Level 3

If the response from the grievance officer is not satisfactory, reach out to an Insurance Ombudsman.

The details of Insurance Ombudsman located in Delhi are:

Address: Office of the Insurance Ombudsman, 2/2 A, Universal Insurance Building, Asaf Ali Road, New Delhi – 110 002

Tel.: 011 - 23239633 / 23237532

Fax: 011-23230858

Email: bimalokpal.delhi@cioins.co.in

To search the designated Insurance Ombudsman in your city, visit the grievance redressal page of Kotak General Insurance and search for your city.

Explore Kotak Car Insurance

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Kotak Car Insurance User Reviews

4.9

Rating based on

450 User reviews

Write your review

What users are saying

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Own Damage
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Protecting Your Car's Worth
Zero-dep insurance is all about protecting your car's worth. InsuranceDekho’s Kotak Car Insurance Policy ensured that my investment in the policy for my Hyundai car is safeguarded to the fullest.
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By Vedashi Bidani
On: November 24, 2023
No Worries, No Surprises
The beauty of having own damage coverage with the Kotak Car Insurance Policy is that there are no worries and no surprises. I know that my Nissan car is protected against the unexpected, and that's invaluable.
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By Sanjiv Kapila
On: November 22, 2023
Seamless Policy Extension
I extended my Kotak Car Insurance Policy through InsuranceDekho, and the process was seamless. The coverage continued without interruption, providing me with continuous protection for my Skoda car.
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By Anshu Nayyar
On: November 15, 2023
Invest in Hassle-Free Renewals...
I consider my choice to invest in the renewal of the Kotak Car Insurance Policy through InsuranceDekho as an investment in hassle-free, continuous coverage. They make sure that I drive my Honda car with confidence, knowing my car is protected.
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M
By Mamta Rajender
On: October 30, 2023
Tailored to My Needs
InsuranceDekho's premium calculator doesn't offer a one-size-fits-all solution. It tailors premiums to match my specific needs to the Kotak Car Insurance Policy that I bought from the online portal, ensuring I get the coverage I want at a fair price for my MG car.
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S
By Saisha Manchanda
On: October 17, 2023
Prompt Claim Settlement under ...
InsuranceDekho ensures prompt claim settlement for third-party coverage for the Kotak Car Insurance Policy, helping policyholders like me to get back on the road quickly after an accident of my Nissan car.
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By Gunjan Reddy
On: October 11, 2023
Own Damage Protection for My C...
InsuranceDekho's own damage coverage with the Kotak Car Insurance Policy provides comprehensive protection for my Toyota car. It covers everything I need.
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K
By Krishna Kumari
On: September 29, 2023
Essential Coverage for Respons...
InsuranceDekho's third-party coverage which is an added benefit of the Kotak Car Insurance Policy is essential for my Maruti car. It ensures you're financially responsible on the road.
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J
By Jai Bhatia
On: September 20, 2023
All-In-One Protection with Com...
With InsuranceDekho's comprehensive policy, I get all-in-one protection under the Kotak Car Insurance Policy for my BMW car. It's the ideal solution for complete peace of mind.
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By Sandeep Singh
On: September 14, 2023
Time-Saving Convenience
Renewing my Kotak Car Insurance Policy for my Ford car through InsuranceDekho is a time-saving convenience. I no longer have to navigate complex paperwork; it's all done online with a few clicks.
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J
By Jyotsna Rana
On: September 12, 2023
Budget-Friendly Premiums
I found InsuranceDekho's third-party car insurance to have budget-friendly premiums. The Kotak Car Insurance Policy an ideal choice for my Tata car for cost-conscious car owners.
Read More
V
By Vineeta Jain
On: September 8, 2023
Confidence in Decision-Making
The transparency and accuracy of the Premium Calculator instilled confidence in my decision-making to buy the Kotak Car Insurance Policy to insure my Mercedes-Benz. I know I'm choosing the right policy for my car without any doubts or uncertainties.
Read More
D
By Dheeraj Joshi
On: September 6, 2023
Zero Depriciation, No Compromi...
I appreciate how InsuranceDekho's Zero Depreciation Policy provides comprehensive coverage without compromises. The Kotak Car Insurance Policy truly considers the best interests of my Hyundai car.
Read More
S
By Shyamali Chalam
On: September 4, 2023
Prompt Assistance during Emerg...
During a roadside emergency, InsuranceDekho's comprehensive coverage provides prompt assistance. The Kotak Car Insurance Policy ensured my Ford car was back on the road quickly.
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R
By Raavi Seth
On: August 25, 2023
Efficient Renewal Follow-Ups
InsuranceDekho's team followed up with me at every step of the renewal process for my Kotak Car Insurance Policy for my Nissan car, ensuring I didn't face any difficulties. Their efficiency is commendable.
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A
By Arjun Bhaskar
On: August 23, 2023
Transparent Policy Terms
InsuranceDekho's own damage Kotak Car Insurance Policy had transparent policy terms, with no hidden clauses or surprises. I knew exactly what was covered for my Nissan car, making it easier to manage any future claims.
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J
By Jay Prakash
On: August 10, 2023
Renewed Policy Documents Insta...
I was pleased to receive the renewed policy documents for my Kotak Car Insurance Policy from InsuranceDekho almost instantly after completing the renewal process. It saved me from any last-minute worries about my Mercedes-Benz coverage.
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S
By Sapna Tandon
On: August 8, 2023
Professional and Skilled Mecha...
I trust InsuranceDekho's cashless garages because they have skilled mechanics who know what they are doing. As I was insured with the Kotak Car Insurance Policy, my Skoda car was handled with care, and the results were excellent.
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By Abhishek Anand
On: July 31, 2023
Transparent and Fair Claim Set...
InsuranceDekho handled my claim for the Kotak Car Insurance Policy professionally and transparently. They kept me informed at every step and settled my claim fairly for my Mercedes-Benz. I appreciate their honesty and commitment to their customers.
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By Niti Tyagi
On: July 25, 2023
Hassle-Free Comprehensive Cove...
InsuranceDekho's comprehensive policy offered a hassle-free experience. From purchasing the Kotak Car Insurance Policy for my Mitsubishi car to making claims, everything was smooth and convenient.
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By Meher Dua
On: July 21, 2023
Flexibility in Policy Period
InsuranceDekho's third-party policy offered flexibility in the Kotak Car Insurance Policy period. I could choose the duration that suited my needs, ensuring continuous coverage for my Maruti car.
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By Neel Sen
On: July 19, 2023
Great for Exploring Different ...
InsuranceDekho's premium calculator is a great tool for exploring different coverage scenarios. I can adjust deductibles, add-ons, and other parameters to see how they impact the premium. It helps me make informed decisions about my coverage for the Kotak Car Insurance Policy for my Renault.
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D
By Diyati Nagpal
On: July 17, 2023
Smooth and Effortless Renewal
InsuranceDekho made the renewal process of my Kotak Car Insurance Policy smooth and effortless. It saved me a lot of time and hassle. Glad to have renewed the policy from them for my MG car.
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By Hargun Chabra
On: July 13, 2023
Expert Assistance throughout t...
I received expert assistance from InsuranceDekho throughout the claims process of the Kotak Car Insurance Policy for my Toyota car. Their knowledgeable team guided me through the documentation requirements, providing the necessary support and advice.
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By Karan Dangi
On: July 11, 2023
Quick and Efficient Third Part...
When I had an incident involving a third party, InsuranceDekho promptly settled the claim. I was so relieved to have secured my Skoda car the Kotak Car Insurance Policy. Their efficient claims settlement process ensured that the injured party received the necessary support and compensation.
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By Monali Bendre
On: July 7, 2023
Flexibility to Customize Cover...
What I appreciate about my Kotak Car Insurance Policy's comprehensive coverage is the flexibility it provides to customize the coverage options. InsuranceDekho offers various add-ons and riders that allow me to tailor the policy to my specific needs. I have the freedom to enhance the coverage for my Ford car based on my requirements. This flexibility is a significant advantage of comprehensive coverage.
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By Gaima Dhuni
On: July 5, 2023
Own Damage Car Insurance Provi...
From minor scratches to major accidents, my Own Damage Kotak Car Insurance Policy from InsuranceDekho has been my safety net. Knowing that I am financially protected against any damage to my Chevrolet gives me peace of mind on every journey. This policy's comprehensive coverage ensures that I can drive confidently, focusing on the joy of the ride.
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By Mocia Dabraal
On: June 29, 2023
The premium calculator saves a...
The premium calculator option at InsuranceDekho saved me a lot of time. I didn't have to call different insurance companies and get quotes. I was able to get all the information I needed from the calculator. And because of this I immediately took the decision of buying the Kotak Car Insurance Policy for my Mercedes-Benz. I would definitely recommend using this calculator for anyone who is shopping for car insurance.
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By Mankia Jain
On: June 27, 2023
Customer-Centric Approach
Throughout the claim settlement process for my Kotak Car Insurance Policy for my Skoda car, InsuranceDekho demonstrated a customer-centric approach. They prioritized my satisfaction and ensured a satisfactory resolution. Their willingness to go the extra mile to assist and support me during a challenging time was highly appreciated.
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By Aarav Chathopadhay
On: June 23, 2023
Responsive and Professional Cu...
Throughout my experience with InsuranceDekho, their customer service was exemplary. Whenever I had questions or needed assistance with the Kotak Car Insurance Policy for my Skoda car, their representatives were responsive and professional. They provided clear and detailed explanations regarding policy terms, coverage limitations, and claim procedures.
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By Vridhi Chaudhary
On: June 21, 2023

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