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Kotak Mahindra General Insurance Company Limited is one of the leading general insurance providers in India. Kotak offers a wide range of insurance like life, health, and motor. Kotak car insurance plan offers great premiums and add-on options to customise the policy according to your needs.

While purchasing a policy or after purchasing it, customers often require assistance with comprehending the policy document, claim processes, or addressing queries. Hence Kotak offers responsive and quick operating customer support which enhances your customer experience. Moreover, seek assistance while purchasing or renewing your car insurance through InsuranceDekho. Our customer support will provide information and insights from various InsuranceDekho which will enable you to get the best deal.

Kotak Car Insurance Customer Care Details

You can connect with Kotak through multiple channels:


Contact Details

Toll-Free No.

1800 266 4545




Services Offered by Kotak Car Insurance Customer Support

When a customer requires it, Kotak provides high-quality services. You can reach them with any inquiry that you have and can expect a quick response.

  • Fast Claim: Experience ‘Jet speed claim’, as Kotak calls their service of the fast claim process.
  • Network of Cashless Garages: Experience hassle-free services due to the huge network of 4,200+ cashless garages spread across India.
  • High Claim Settlement Ratio: Kotak boasts about its 99% claim settlement ratio making it a reliable insurer.
  • NCB Transfer: If you are switching to Kotak from a different Insurer, you can retain your no claim bonus to your Kotak car insurance.

Online Support Channels Offered by Kotak Car Insurance

You can access Kotak Car Insurance support online through the given mediums:

  • Toll-Free Number: Call on 1800 266 4545 to speak to a customer support executive.
  • Self-help Portal: Visit the self-help portal on the official website to register a complaint.[1]
  • Email: Write your queries or issues to
  • FAQ Page: You can try to find answers to your queries on the FAQs page for car insurance located on the website.[2]

Offline Support Channels by Kotak

To get a more detailed and personalised response to your query, visit the nearest branch of Kotak in your city. InsuranceDekho also provides offline customer assistance to help our customers for getting assistance at home.

Customer Support From InsuranceDekho

You can book a home visit from the InsuranceDekho by connecting with the customer support team. You can also connect with the customer support team to purchase your Kotak Mahindra car insurance online. Contact details are given below:

InsuranceDekho Contact Details

Contact Number


Email ID


Girnar Insurance Brokers Private Limited,

Plot no.301, Phase-2,

Udyog Vihar, Gurugram-122022,

Haryana, India

Major City Branches and Addresses by Kotak Car Insurance

Branches of Kotak are located across India. Below mentioned are the addresses for branches in major cities. You can visit the website for a complete list of branch offices.[3]








Himalaya House, Unit No. E-2A, E-2B, E-2C & E-2D, Upper Ground Floor, 23, K.G. Marg, New Delhi-110001


Uttar Pradesh


2nd floor, K-64, K-65, Sector 18, Noida, Uttar Pradesh – 201301




Sco 141-142 2nd Floor Sec 9C Chandigarh

0172-5087000/ 5061505




Gr. Floor, Chintamani Plaza, Andheri Kurla road, Chakala, Andheri (E), Mumbai - 400 099




Shop No. 326, 3rd floor, Siddhi Vinayak Complex, Shivranjani Cross Road, Satellite, Ahmedabad-380 015




711 /C, 3rd floor, Multi Planet, Opp Kumar Pacific Mall, Shankar Seth Road, Pune, Maharashtra 411038

8618959739/ 7411981978




1st Floor, Park View Building, 8-1-8, Sarojini Devi Road, Secunderabad-500003

40112338 / 39

Andhra Pradesh


Laxmi’s Royal Plaza, Unit Nos.201 & 203, 2nd floor, Do.No.48-14-116 & 48-14-116/1,Allipuram ward, Rama Talkies Road, Visakhapatnam-530013



West Bengal


Kotak Mahindra Life Insurance company Ltd | Address: Office 9, Shyama Prasad Mukherjee Rd, Bakul Bagan, Bhowanipore, Kolkata, West Bengal 700025




4th floor, Grand Plaza Fraser Road, Patna-800001


​ Tips for Effective Communication with Customer Care

There are a few things you need to keep in mind while you get in touch with the customer care team.

  • Don't Share Personal Information: Keep details of your Aadhar card or PAN card handy as you would need to share for verification. However, ensure that you don't share your CVV or credit/debit card details with anyone over a phone call.
  • Policy Information: Keeping a brief knowledge about your policy is suggested as it enables us to have a productive conversation with the customer support team.
  • Clear Communication: Explain your issue/query clearly so you can get a satisfactory response quickly.
  • Documentation: Keep track of all communications by maintaining a record of all emails, token numbers, chats, etc.

Grievance Redressal Contact Information of InsuranceDekho

InsuranceDekho provides you with grievance redressal services additional to the grievance support provided from the insurer. If you are not satisfied with the response from the customer support team of the insurer, contact the InsuranceDekho grievance redressal cell.

Contact the grievance redressal officer, Mr. Rohit Khurana, at

If the grievance redressal officer fails to provide a satisfactory response, you can further escalate the issue by writing to the Principal Officer at

Visit our Grievance Redressal page for more details.

Kotak Grievance Redressal Contact Information and Branch Address

A dedicated grievance redressal team at Kotak investigates and resolves raised issues to safeguard policyholders from unfair actions. If you don't get a satisfactory response from customer support, you have the option to take your issue to grievance redressal.

To register your complaint, follow the given steps and escalate through levels if required:

Level 1

Connect with the customer support team through below mentioned channels. Explain your issue and register a complaint.


Toll-Free no : 1800 266 4545

After writing the mail, wait for a few days to get a response. If you don't get a response or are not satisfied with it, escalate your issue to a grievance officer.

Level 2

Connect with the grievance redressal officer and put your case forward.

Contact details of Grievance officer, Delhi

Mr.Santanu Maity

H - 78, 7th Floor, 23 Himalaya House, KG Marg, New Delhi - 110001

Contact: 1800 266 4545


To check the grievance officer in your city, check the grievance redressal page of Kotak General Insurance.[4]

Level 3

If the response from the grievance officer is not satisfactory, reach out to an Insurance Ombudsman.

The details of Insurance Ombudsman located in Delhi are:

Address: Office of the Insurance Ombudsman, 2/2 A, Universal Insurance Building, Asaf Ali Road, New Delhi – 110 002

Tel.: 011 - 23239633 / 23237532

Fax: 011-23230858


To search the designated Insurance Ombudsman in your city, visit the grievance redressal page of Kotak General Insurance and search for your city.

Must Read Articles before buying Kotak Car Insurance

Kotak Car Insurance User Reviews

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What users are saying
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  • Protecting Your Car's Worth

    Zero-dep insurance is all about protecting your car's worth. InsuranceDekho’s Kotak Car Insurance Policy ensured that my investment in the policy for my Hyundai car is safeguarded to the fullest.

    By Vedashi Bidani
    On: November 24, 2023
  • No Worries, No Surprises

    The beauty of having own damage coverage with the Kotak Car Insurance Policy is that there are no worries and no surprises. I know that my Nissan car is protected against the unexpected, and that's invaluable.

    By Sanjiv Kapila
    On: November 22, 2023
  • Seamless Policy Extension

    I extended my Kotak Car Insurance Policy through InsuranceDekho, and the process was seamless. The coverage continued without interruption, providing me with continuous protection for my Skoda car.

    By Anshu Nayyar
    On: November 15, 2023
  • Invest in Hassle-Free Renewals...

    I consider my choice to invest in the renewal of the Kotak Car Insurance Policy through InsuranceDekho as an investment in hassle-free, continuous coverage. They make sure that I drive my Honda car with confidence, knowing my car is protected.

    By Mamta Rajender
    On: October 30, 2023
  • Tailored to My Needs

    InsuranceDekho's premium calculator doesn't offer a one-size-fits-all solution. It tailors premiums to match my specific needs to the Kotak Car Insurance Policy that I bought from the online portal, ensuring I get the coverage I want at a fair price for my MG car.

    By Saisha Manchanda
    On: October 17, 2023
  • Prompt Claim Settlement under ...

    InsuranceDekho ensures prompt claim settlement for third-party coverage for the Kotak Car Insurance Policy, helping policyholders like me to get back on the road quickly after an accident of my Nissan car.

    By Gunjan Reddy
    On: October 11, 2023
  • Own Damage Protection for My C...

    InsuranceDekho's own damage coverage with the Kotak Car Insurance Policy provides comprehensive protection for my Toyota car. It covers everything I need.

    By Krishna Kumari
    On: September 29, 2023
  • Essential Coverage for Respons...

    InsuranceDekho's third-party coverage which is an added benefit of the Kotak Car Insurance Policy is essential for my Maruti car. It ensures you're financially responsible on the road.

    By Jai Bhatia
    On: September 20, 2023
  • All-In-One Protection with Com...

    With InsuranceDekho's comprehensive policy, I get all-in-one protection under the Kotak Car Insurance Policy for my BMW car. It's the ideal solution for complete peace of mind.

    By Sandeep Singh
    On: September 14, 2023
  • Time-Saving Convenience

    Renewing my Kotak Car Insurance Policy for my Ford car through InsuranceDekho is a time-saving convenience. I no longer have to navigate complex paperwork; it's all done online with a few clicks.

    By Jyotsna Rana
    On: September 12, 2023

209 Kotak Cashless Garages in India

Insurance Products by Kotak General Insurance

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#Applicable on non-inspection cases i.e. existing policy has not expired or when buying a policy for a new vehicle.