Star Health Insurance Claim Settlement

A cashless claim can be availed only at network hospitals of Star Health. Star Health has a wide base of around 9,300+ network hospitals. The steps for the cashless claim process are as follows:

• First, find a Star Health network hospital in a city where you want cashless treatment.
• Intimate Star Health within 24 hours in emergency hospital
• action and 48 hours before admission in case of planned hospitalisation.
• While visiting a network hospital, carry your Star Health ID card and one photo ID proof.
• Fill out the pre-authorization request form available at the hospital and submit it to the hospital.
• After your identity is checked, the network hospital sends the pre-authorization request form to Star Health.
• Once the insurer reviews the documents, it sends an approval letter to the hospital.
• Thus, you can proceed with the cashless treatment at the hospital.
• If a cashless claim is denied, then the insured can file for a reimbursement claim after discharge.

How to Check Star Health Insurance Policy Claim Status

The policyholder can check their claim settlement status either online or offline. Given below are the steps:

Online Process

If a policyholder has recently submitted a claim request for their policy, they can check their claim status by visiting Star Health Insurance's official website and choosing the ‘Claim Status’ tab.
Then, on the page enter details such as the Intimation number, and ID card number. Click on ‘Get Claim Status’.

Offline Process

In case a policyholder is not able to check it online, they can contact the claims helpdesk number on 1800 425 2255 (Toll-Free Number) or they can also visit the nearest branch of Star Health Insurance company and ask the customer representative. Representatives will ask for the intimation number and ID card number. Once the policyholder has submitted the same, their claim status will be shared with them in a few minutes.