ICICI Lombard Health Insurance Claim Settlement

The cashless claim process can be availed during treatment at a network hospital. Currently, ICICI Lombard has more than 3,600 network hospitals across the country for cashless treatment. The steps in the cashless claim process are as follows:

• Look for an  ICICI Lombard Health Insurance network hospital in your area.
• Intimate the insurer about the admission - for emergency hospitalisation within 24 hours and for planned hospitalisation 1-2 days prior.
• While visiting the hospital, carry your ICICI Lombard health ID card and one valid photo ID.
• Show the ICICI Lombard health ID card to the hospital help desk executive.
• Fill in the pre-authorisation form provided by the hospital and submit it.
• After your identity is checked, the hospital sends the pre-authorization request form to ICICI Lombard.
• Once ICICI Lombard reviews the documents, it either approves or disapproves the claim.
• Upon approval, you can proceed with the cashless treatment, and all the bills are directly settled by ICICI Lombard.
• In case of rejection, you can get the treatment at the hospital and pay all hospital bills out of your pocket.

How to Check ICICI Lombard Health Insurance Plan Claim Status

You can check the status of your claim settlement either online or offline.

Online Procedure

To check the claim status online follow the below-given steps:

• Visit the official website of ICICI Lombard and go to their claim status portal.
• Enter the required details such as Claim No or AL No and click on ‘Search’.
• Thereafter, you can check the status of your claim on the displayed web page.

Offline Procedure

To check the status of your claim through offline mode, simply call the customer care representatives at 1800 2666( Toll Free Number) or you can even visit their nearest branch and ask the customer care representative for help regarding the same.