Oriental Health Insurance Claim Settlement
The popularity of an insurance company is driven by its claim settlement process. Oriental Health Insurance Company makes sure easy, smooth, and hassle-free claim settlement experience. Oriental strives to provide claim settlement service through a renowned Third Party Administrator (TPA). As a policyholder, you’re able to get your claims settled either with a reimbursement facility or a cashless option. To register a claim, you need to follow the below instructions to make it smoother and more comfortable.
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Claim Process for Cashless Treatment
If you receive treatment at a network hospital, then cashless claims can be availed. Below are steps to file a cashless claim:
- Find a network hospital in the city where you want to get treatment
- Intimate Oriental Insurance Company as soon as possible in emergency and before admission in case of planned hospitalisation
- Carry your cashless card and one photo ID proof while visiting the hospital
- Collect the pre-authorization form from the hospital, fill it and submit
- The hospital checks your identity and sends the pre-authorization form to the TPA of Oriental Insurance Company
- The TPA checks the coverage, approves or disapproves the claim
- If the claim is approved, the medical expenses will be borne by the insurer
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Reimbursement Treatment
Reimbursement claim settlement can be filed in both network and non-network hospitals. The steps in the reimbursement process are as follows:
- Get admitted to any network or non-network hospital
- Intimate Oriental Insurance Company about the hospitalisation as soon as possible
- Get the reimbursement claim form from the insurer or download it from their website
- Provide the required details while filling out the form
- When getting discharged, pay the hospital bills
- Collect all original bills, documents, and reports
- Sign all documents and send them to the TPA service provider along with the claim form
- When the documents are received, the TPA service provider investigates the documents
- When they find everything correct, the insurer settles the claim as per the terms and conditions of the policy
- The payment will be made in the name of the insured
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Documents Needed
Listed below are the documents required to file a reimbursement claim:
- Duly filled claim form
- Medical recovery report
- Original investigation reports
- Final hospital discharge summary
- Pharmacy bills along with the prescription
- Original bills, receipts, and discharge report
- Indoor case papers and duly filled claim form
- Original Test Reports (x-rays/sonography/ECG, etc.)
- A valid photo ID proof
- Treating doctor's report, and original consultation notes
- Nature of operation performed and surgeon's bill and receipt
- Copy of claim intimation given to the Company together with xerox of policy & premium receipt
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Incurred Claim Ratio (ICR) of Oriental Health Insurance
The Incurred Claims Ratio or ICR is the most trusted approach to determine whether or not you should buy health insurance policies from a Health insurance company. It is a way to know the pace of the claim procedure and the productivity of the insurer in terms of revenue. The Oriental Health Insurance Claim Settlement Ratio for FY 2018-19 is 113.86%.
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FAQs
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How many claims can I make with Oriental Health Insurance policies?
There is no restriction on the number of claims you can make in a policy year. However, it should not go beyond the sum insured amount specified in the policy document.
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For how long do I need to stay in the hospital to avail the claim?
You need to stay for at least 24 hours in the hospital to be eligible for a claim. Only for a few daycare procedures and treatments as mentioned in the policy document, you can claim for the hospitalisation less than 24 hours.
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How soon I need to inform about the hospitalisation to Oriental Health Insurance Firm?
You should intimate Oriental Insurance Company as soon as you get hospitalised, either it is an emergency or a planned admission.
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What documents do I need to produce to settle the claim successfully?
Here are the listed documents that you need to produce before the insurer for claim settlement:
- Duly filled claim form
- Diagnosis and test reports
- Doctor’s reports and consultation notes
- Medical recovery report
- Pharmacy bills with the prescription
- Nature of operation performed
- Surgeon's bills and receipts
- Final hospital discharge summary
- A valid photo ID proof
If any other document is needed, the insurer can ask you to bring them.
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Where should I contact to seek claim related assistance?
To seek details about the claim settlement procedure of the Oriental Insurance Company, you can connect with our team at 7551-196-989.