Star Health Insurance Policy Download

Online Mode

Customers can track their policy status online or download the policy document in PDF format directly from Star Health’s website or by connecting with InsuranceDekho's team.

Check Policy Status or Download Policy PDF on InsuranceDekho

Step 1: Log in to your InsuranceDekho’s Official Portal

Visit www.insurancedekho.com and log in to your existing account by clicking on the "My Login" button on the top-right corner of your screen.

Step 2: Provide Details for Verification

Fill in your registered mobile number and send a request for OTP verification. Submit the OTP verification code to continue and access your dashboard.

Step 3: Policy Status Tracking or Download Policy (PDF)

You can now easily track your policy document and status once verified. You have the option to download your policy document in PDF format as well as 5 previous service requests.

Check Policy Status on Star Health Insurance

Step 1: Log in to Your Customer Page from Star Health Insurance

Directly visit Star Health Insurance’s Customer Login page [2] to check your policy details or download the policy document (PDF).

Step 2: Submit Verification Details

Fill in your registered mobile number, email address, or User ID along with your password for verification.

Step 3: Policy Status Tracking or Download Policy (PDF)

After verification, you will be redirected to a page where you can track your current policy, check your status, and download the policy document in PDF format.

Offline Mode

Customers can mail support@insurancedekho.com - the registered email ID of InsuranceDekho’s support team - to track policy status or request a PDF of their Star Health Insurance policy document. You can even call the helpline number 755 1196 989 to make a request and check your policy document.

A Health Insurance Policy document is a contract that legally binds the health insurance company and policyholder. Under this policy document, the policyholder can track all the necessary terms and conditions, policy details, etc. Here is the list of data that is provided under the Health Insurance Policy document.

1. Name of the Policyholder and their contact information (email, residential address, or contact number)
2. Terms and Conditions of your Star Health Policy
3. Health Insurance Plan Type and Unique Number
4. The sum insured or total coverage amount that the insurer will pay the policyholder with the selected plan
5. Monthly/Yearly Premium amount that the insured individual will pay
6. Information related to opted riders and add-on
7. Effective initiation and renewal policy date
8. Tax certificate
9. Health card
10. Grievance redressal process details
11. Claim process
12. Proposal details

Various reasons demand having a copy of your policy document as it holds great importance:

1. Dispute Resolution: In case of disagreement between the insurer and policyholder, the policy document acts as proof or reference to settle the claim issue or any other dispute.
2. Insurance Coverage Proof: There can be issues related to coverage which can be easily tracked using the policy document. This document includes all your coverage details and the sum insured provided to you.
3. Understanding Your Benefits: In the policy document, all your inclusions, exclusions, and policy benefits that come with your selected policy are covered which makes it easier to understand and avail of several benefits.
4. Fraud Protection: The policy document serves as a legally binding agreement between you and your insurer. It is important to maintain it in a safe place to ensure that you are shielded from fraud while collecting your benefits.
5. Educational Tool: To make it easier for policyholders to understand various services and their requirements, the policy document includes various insurance terms, concepts, and phrases.

A policy document is released by the insurance company to the insured individual after purchasing or renewing a policy. In your Star Health Policy document, you can find the following information:

1. Policy Details: Each policy document will include a unique policy number and coverage details for the selected health condition and treatment. It even offers the option to check policy details.
2. Sum Insured: Your total sum insured that the insurer will pay as per your selected health plan will be specified in this document.
3. Premium Details: The amount that an insured individual needs to pay to the insurer to keep the policy active is also specified in your insurance policy document.
4. Tax Benefits and Exemption: To reduce taxes, your policy document covers tax exemption receipts and tax benefits you can avail under Section 80D of the Income Tax Act
5. Policy feature details: All inclusions and features as per your selected health insurance policy are provided in this document.
6. Add-ons and Riders: If you have applied for any add-ons and riders, all the related information will be specified in the policy document.
7. Renewal Details: Your expiry date is your renewal date which is clearly specified in the policy document. Further, other discounts and policy renewal details are also included here.
8. Exceptions: The policy document also covers exclusions, if any.

Whether you have claim issues, are unsatisfied with the service, or need help with the policy purchase, connect with Star Health's Insurance support team using any of the following channels and report your concern:

1. Whatsapp Support: Send a note at +91 95976 52225 (Star Health's Whatsapp number) for faster assistance.
2. Contact Details: Call 044 6900 6900 (Helpline number) for general queries or drop a mail at support@starhealth.in
3. Customer Mobile App: Download Star Health's app from the Google Play Store or Apple App Store for customer support services.
4. Chatbot: Customers can even reach out to the support representatives via the ChatBot feature.

If the resolutions provided by Star Health's support team do not match your needs, you can reach out directly to Grievance Redressal Officers for assistance.

• Reach out to the Grievance officer of the policy servicing offices near you or the Coordinator of your ZO/AO
• Compose and send an email to grievances@starhealth.in
• Write a letter to S Chandrabose (Grievance Redressal Office) at gro@starhealth.in or call them on 044-4366 4600. If the issue still continues, present your concern to the Principal Officer at PO_GIBPL@girnarinsurance.com
• If none of these channels meet your expectations, register your complaint with the Insurance Regulatory Authority
• You can even file a complaint at the Insurance Ombudsman office

Another way to get a quick solution for your concern is to coordinate with InsuranceDekho's customer support representatives using these channels:

• Mail your concern/request to support@insurancedekho.com
• Call 755 1196 989 (InsuranceDekho's helpline number) to discuss your case with an experienced customer support representative.