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5 Reasons Why Car Insurance Claims Get Rejected

Published On Jul 10, 2023, Updated On Aug 18, 2023

5 Reasons Why Car Insurance Claims Get Rejected

When it comes to car insurance claims, policyholders expect a seamless process and a quick resolution. Sometimes, car insurance claims can be rejected, making the policyholder feel disappointed and frustrated. Understanding the reasons behind claim rejections can help individuals avoid potential pitfalls and ensure a smoother claims experience. In this article, we will discuss five common reasons why car insurance claims get rejected.

5 Reasons Why Car Insurance Claims Get Rejected

Common Reasons Why Car Insurance Claims Get Rejected

Listed below are some reasons why car insurance claim will get rejected

1. Failure to Disclose Material Information

Material information includes important details that affect the risk assessment and premium calculation. Disclosing accurate and complete information is crucial to ensure a smooth insurance process and avoid claim rejection. Embrace the power of being upfront when applying for car insurance. Share all the important stuff like past accidents, car modifications, and any health conditions that could affect your driving. If you don't spill the beans, it can lead to some serious trouble, like your claim getting rejected or your policy being cancelled. 

They call it insurance fraud. So, take a good look at the policy application, answer the questions honestly, and don't be shy to ask for help if you're unsure. Keep a record of what you've told them, and if anything changes during your policy, make sure to give them a heads-up. Remember, being open and accurate sets you on the road to a smoother insurance journey.

2. Policy Exclusions

Car insurance policies have specific exclusions that outline situations or events not covered by the policy. Understanding these exclusions is important to avoid claim rejection. Here are common policy exclusions to be aware of:

  • Driving Under the Influence: Claims arising from accidents while the driver is under the influence of drugs/alcohol are typically excluded from coverage. It is essential to drive responsibly and never operate a vehicle while impaired.
  • Illegal Activities: If the vehicle was being used for illegal activities at the time of an incident, such as smuggling or participating in criminal acts, the claim would likely be rejected.
  • Unlicensed Driving: Claims resulting from accidents while driving without a valid driver's license are generally not covered. Always ensure you have a valid license and comply with all legal requirements.

3. Delay in Reporting the Claim

To ensure a smooth claims process, it is crucial to understand and adhere to the reporting requirements stated in your insurance policy. Familiarise yourself with the specific time limit mentioned in the policy documents, which dictates the period within which a claim must be reported. Promptly communicating any accidents, theft, or damage to your vehicle to your insurance provider is of utmost importance. 

Failure to report within the specified timeframe can lead to claim rejection, potentially leaving you without the financial support you expected. It is essential to comply with the policy's reporting guidelines as they are outlined by the insurer. Non-compliance may be considered a breach of the policy's terms and conditions, jeopardising your chances of receiving the coverage you need.

4. Insufficient Documentation

When filing a car insurance claim, ensure you have the required documents ready for submission. These essential documents include the claim form, policy copy, FIR (if applicable), photographs of the damaged vehicle, and medical reports for bodily injury claims. Inadequate or missing documentation can lead to delays in the claim process or even result in rejection. Insurance companies rely on complete and accurate documentation to verify the claim and assess the damages.

To avoid claim rejection, gather all the necessary documents promptly and double-check their accuracy and completeness. It is advisable to follow the insurer's guidelines and be prepared to provide any additional documents they may request. By turbocharging your claim with a flawless document submission, you can stay ahead of the game and increase your chances of a successful car insurance claim outcome.

5. Lack of Valid Proof

Collect compelling proof when filing a car insurance claim - snap photos, capture videos, and gather witness statements. This evidence adds weight to your claim, vividly portraying the damages or losses suffered. Don't be deterred by rejection! Insurance companies seek substantiating proof for claim validation. Provide solid evidence to significantly increase your chances of a successful settlement. 

Preserve, protect, and present your evidence. Safeguard copies of photographs, videos, and supporting documents. Thorough documentation strengthens your claim, eliminating scepticism. Let your evidence be the unwavering pillar securing your claim's success.


For a hassle-free claim settlement quotes, transparency is vital. Disclose all relevant information, adhere to policy terms, and promptly report incidents. Provide complete documentation and preserve evidence. Consult your insurer and review policy documents for clarity. These steps enhance the chances of a successful car insurance claim settlement.

Frequently Asked Questions:

  • What should I do if my car insurance claim gets rejected?

If your claim gets rejected, you can contact your insurance provider to understand the reasons for the rejection. You may also have the option to appeal the decision or seek assistance from IRDAI.

  • Can I resubmit a rejected claim?

In some cases, you may be able to resubmit a rejected claim if you can rectify the reasons for rejection. However, it is crucial to review your policy terms and consult with your insurance provider for guidance on resubmission procedures.

  • Are there any time limits for filing a car insurance claim?

Yes, car insurance policies generally have specific time limits for reporting claims. It is crucial to familiarise yourself with the reporting requirements mentioned in your policy documents and report any incidents promptly.

  • How can I avoid claim rejection due to policy exclusions?

To avoid claim rejection due to policy exclusions, carefully read your policy documents and understand the coverage and exclusions mentioned. Adhere to the terms and conditions of your policy, drive responsibly, and avoid engaging in any activities that could void your coverage.

  • Is it essential to involve the police in case of an accident?

In case of an accident, it is advisable to involve the police and file an FIR (First Information Report) to have an official record of the incident. The FIR can serve as crucial evidence during the claim settlement process.


This article is issued in the general public interest and meant for general information purposes only. Readers are advised not to rely on the contents of the article as conclusive in nature and should research further or consult an expert in this regard.

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