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Bharti AXA Life Insurance Claim Settlement

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Claim Settlement of Bharti AXA Life Insurance

Bharti AXA Life Insurance offers a customer-friendly process of claiming insurance proceeds. There are different types of insurance claims, like death claim, rider claim, hospitalisation claim, and group death claim. The procedures involved in all these claims are the same. It comprises a four-step process of intimation, processing, document uploading, and claim decision. Bharti AXA Life Insurance offers the facility to register your insurance claims online and offline, depending on your convenience. Bharti AXA Life Insurance Company's claim settlement ratio for the FY 2020-21 is 99.05%.

  • How To Make Claim

    Bharti AXA Life Insurance Online Claim Settlement Process

    Bharti AXA Life Insurance has a simple four-step claim online process through its website.

    Step 1: Claim Intimation: Visit the online claims registration page and fill the claim intimation form. Enter the policy number, date of birth, and the name of the insured policyholder to register the claim.

    Step 2: Claim Processing: Bharti AXA Life Insurance claim specialist assesses the claim and reaches out to the claimant through SMS, phone, or letter for the submission of documents.

    Step 3: Upload Documents: When you lodge a claim online, you should upload the documents online on the Bharti AXA Life Insurance website.

    Step 4: Claims Decision: Bharti AXA Life Insurance decides on all insurance claims within five working days. If the claim requires any investigation, it can take up to four months to decide on the claim. 

    Bharti AXA Life Insurance offers facilities to track the claim status online.

    Bharti AXA Life Insurance Offline Claim Settlement Process

    The offline claim settlement process is similar to the online process, except for the fact that you have to visit the Bharti AXA Life Insurance office to register the claim.

    Visit the Bharti AXA Life Insurance office to register your claim. You can also register on the toll-free number or email the claim request. The claims officer at Bharti AXA Life Insurance will assess your claim and contact you for submission of the required documents. You can submit the necessary documents to the claims officer in person or send them by courier. If all the documents are in order, Bharti AXA Life Insurance decides on the claim within five days. Cases requiring more in-depth investigation can take around four months for the decision. 

  • Documents Required

    Documents Required for Bharti AXA Life Insurance Claims

    Here is the exhaustive list of all documents necessary for registering the Bharti AXA Life Insurance claim.

    Claim Type

    Documents Required


    Death Claim


    • Original Policy Bond

    • Claimant’s Statement Form

    • Self-attested copy of the Death certificate issued by the local authority

    • Copy of the Photo Identity proof and the residency address proof of the nominee/claimant

    • Copy of the bank passbook of the nominee/claimant and a cancelled cheque

    Death Due to Accident, Suicide, or Murder

    The following additional documents are necessary.

    • Copy of the FIR

    • Copy of the Post-Mortem Report

    Additional documents for Non-Accidental Death

    • Copy of the Medico-legal cause of death certificate

    • Copy of the medical records, such as Death summary, Admission notes, test reports including past medical records

    • Treating doctor's certificate

    • Employer certificate

    • Family Physician certificate

    Rider Claim

    • Original Policy Document

    • Claimant’s Statement Form

    • Bank passbook of the claimant and cancelled cheque

    • Copy of medical records

    • Treating doctor's certificate

    • Family Physician’s certificate

    Hospitalisation Claim

    • Copy of Policy certificate

    • Claimant’s statement

    • Copy of medical records

    • Treating doctor’s certificate

    Group Death Claim

    The following documents are mandatory for all group death claims.

    • Death claim form filled in and signed by the Master Policyholder and the nominee.

    • Death certificate copy, attested by the master policyholder

    • Certificate of Insurance

    • Personalised cancelled cheque of the nominee

    Additional documents if the death is due to accident, suicide, or murder

    • Copy of the FIR

    • Copy of the post-mortem report

    Additional documents for non-accidental death

    • Copy of the medico-legal cause of death

    • Copy of medical records

    • Treating doctor’s certificate

    Death Claim under PMJJBY

    • Death claim filled and signed by the nominee.

    • Copy of death certificate

    • Certificate of Insurance

    • Personalised cancelled cheque of the nominee

    • Copy of KYC documents of the nominee
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  • Exceptional customer service

    I recently had a great experience with InsuranceDekho's customer support. When I had questions about my Bharti AXA Life Insurance, their team went out of their way to help. Their dedication to customer satisfaction is truly impressive.

    N
    Bharti AXA
    By Naveen jangra
    On: Mar 06, 2024
  • Easy Process

    I Had a Wonderful experience with InsuranceDekho. I bought the Bharti AXA Life Insurance Plan from the company. It was very easy to buy the life policy from the comfort of my home. It was an impressive job done by the customer care team. Recommended!

    D
    Bharti AXA
    By Disha Kumari
    On: Feb 09, 2024
  • Great Experience

    I thank the entire supporting team at InsuranceDekho for helping me buy the Bharti AXA Life Insurance. It was very easy to compare Life insurance plans on your online platform. The online life insurance premium calculator even made the process much easier for me. Thank you everyone!

    L
    Bharti AXA
    By Lakshit Singh
    On: Dec 12, 2023
  • Guarding My Family's Future

    The Bharti AXA Life Insurance Policy stands as a robust fortress safeguarding my family's financial future. It's a value to their commitment to providing comprehensive protection in times of uncertainty. Thank You InsuranceDekho for suggesting this wonderful policy.

    D
    Bharti AXA
    By Divij Mua
    On: Oct 10, 2023
  • Smooth Claim Process

    I had to make a claim recently for the Bharti AXA Life Insurance Policy that I bought 2 years ago, and InsuranceDekho's team handled it with great professionalism. They were empathetic and ensured a smooth process during a difficult time.

    J
    Bharti AXA
    By Janki Ragwan
    On: Sep 21, 2023

Claim Process at Bharti AXA Life Insurance

  • 1

    Claim Intimation

    In the event of the death of the life assured, the insurance company should be intimated as early as possible.
  • 2

    Submission of Documents

    For easy claim settlement, claim form, original policy document, death certificate and others documents should be submitted on time.
  • 3

    Claim Evaluation

    After successful submission of documents, the insurance company will thoroughly evaluate the claim filed.
  • 4

    Claim Settlement

    If claim request is approved, claim is settled within 30 days. In case of additional investigation, claim process may take 120 days.

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FAQs

  • To whom would Bharti AXA Life Insurance pay the claim money?

    Bharti AXA Life Insurance pays the claim amount to the claimant in the case of hospitalisation claim. In the case of a death claim, the claim is payable to the nominee.

  • Who can be a nominee in a Bharti AXA Life Insurance policy?

    Policyholders can name any person as a nominee. However, the nominee is generally a close relative, preferably the next of kin.

  • Can Bharti AXA Life Insurance reject an insurance claim?

    Yes, Bharti AXA Life Insurance can reject claims if the claimant/nominee has provided incorrect information. Similarly, non-disclosure can also result in a claim rejection.

  • If the policy is not assigned, then in what time will the refund be done?

    If the policy is not assigned then it takes only 10 working days to process the refund for the premium amount given for purchasing the policy.

  • How long does it take for Bharti AXA Life Insurance to honour a claim?

    Generally, Bharti AXA Life Insurance honours life insurance claims within five days. However, claims requiring further investigation can take a maximum of four months.  

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