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Bharti AXA Life Insurance Claim Settlement

173 reviews Rate This
Claim Settlement Ratio99.05%
Customer Care9:00 AM to 7:00 PM
Death Benefit Paid For1,285 Policies
Presence263 Branches
Total Death Benefit PaidRs. 61.56 Crore

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1. Premium has been calculated for coverage till 60 years
2. Eligibility depends on income, occupation and educational qualification

Claim Settlement of Bharti AXA Life Insurance

Bharti AXA Life Insurance offers a customer-friendly process of claiming insurance proceeds. There are different types of insurance claims, like death claim, rider claim, hospitalisation claim, and group death claim. The procedures involved in all these claims are the same. It comprises a four-step process of intimation, processing, document uploading, and claim decision. Bharti AXA Life Insurance offers the facility to register your insurance claims online and offline, depending on your convenience. Bharti AXA Life Insurance Company's claim settlement ratio for the FY 2020-21 is 99.05%.

  • How To Make Claim

    Bharti AXA Life Insurance Online Claim Settlement Process

    Bharti AXA Life Insurance has a simple four-step claim online process through its website.

    Step 1: Claim Intimation: Visit the online claims registration page and fill the claim intimation form. Enter the policy number, date of birth, and the name of the insured policyholder to register the claim.

    Step 2: Claim Processing: Bharti AXA Life Insurance claim specialist assesses the claim and reaches out to the claimant through SMS, phone, or letter for the submission of documents.

    Step 3: Upload Documents: When you lodge a claim online, you should upload the documents online on the Bharti AXA Life Insurance website.

    Step 4: Claims Decision: Bharti AXA Life Insurance decides on all insurance claims within five working days. If the claim requires any investigation, it can take up to four months to decide on the claim. 

    Bharti AXA Life Insurance offers facilities to track the claim status online.

    Bharti AXA Life Insurance Offline Claim Settlement Process

    The offline claim settlement process is similar to the online process, except for the fact that you have to visit the Bharti AXA Life Insurance office to register the claim.

    Visit the Bharti AXA Life Insurance office to register your claim. You can also register on the toll-free number or email the claim request. The claims officer at Bharti AXA Life Insurance will assess your claim and contact you for submission of the required documents. You can submit the necessary documents to the claims officer in person or send them by courier. If all the documents are in order, Bharti AXA Life Insurance decides on the claim within five days. Cases requiring more in-depth investigation can take around four months for the decision. 

  • Documents Required

    Documents Required for Bharti AXA Life Insurance Claims

    Here is the exhaustive list of all documents necessary for registering the Bharti AXA Life Insurance claim.

    Claim Type

    Documents Required

    Death Claim

    • Original Policy Bond

    • Claimant’s Statement Form

    • Self-attested copy of the Death certificate issued by the local authority

    • Copy of the Photo Identity proof and the residency address proof of the nominee/claimant

    • Copy of the bank passbook of the nominee/claimant and a cancelled cheque

    Death Due to Accident, Suicide, or Murder

    The following additional documents are necessary.

    • Copy of the FIR

    • Copy of the Post-Mortem Report

    Additional documents for Non-Accidental Death

    • Copy of the Medico-legal cause of death certificate

    • Copy of the medical records, such as Death summary, Admission notes, test reports including past medical records

    • Treating doctor's certificate

    • Employer certificate

    • Family Physician certificate

    Rider Claim

    • Original Policy Document

    • Claimant’s Statement Form

    • Bank passbook of the claimant and cancelled cheque

    • Copy of medical records

    • Treating doctor's certificate

    • Family Physician’s certificate

    Hospitalisation Claim

    • Copy of Policy certificate

    • Claimant’s statement

    • Copy of medical records

    • Treating doctor’s certificate

    Group Death Claim

    The following documents are mandatory for all group death claims.

    • Death claim form filled in and signed by the Master Policyholder and the nominee.

    • Death certificate copy, attested by the master policyholder

    • Certificate of Insurance

    • Personalised cancelled cheque of the nominee

    Additional documents if the death is due to accident, suicide, or murder

    • Copy of the FIR

    • Copy of the post-mortem report

    Additional documents for non-accidental death

    • Copy of the medico-legal cause of death

    • Copy of medical records

    • Treating doctor’s certificate

    Death Claim under PMJJBY

    • Death claim filled and signed by the nominee.

    • Copy of death certificate

    • Certificate of Insurance

    • Personalised cancelled cheque of the nominee

    • Copy of KYC documents of the nominee

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Bharti AXA Life Insurance User Reviews

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What users are saying
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    On: Sep 21, 2023
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    On: Sep 18, 2023
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    On: Sep 13, 2023
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Claim Process at Bharti AXA Life Insurance

  • 1

    Claim Intimation

    In the event of the death of the life assured, the insurance company should be intimated as early as possible.
  • 2

    Submission of Documents

    For easy claim settlement, claim form, original policy document, death certificate and others documents should be submitted on time.
  • 3

    Claim Evaluation

    After successful submission of documents, the insurance company will thoroughly evaluate the claim filed.
  • 4

    Claim Settlement

    If claim request is approved, claim is settled within 30 days. In case of additional investigation, claim process may take 120 days.

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Bharti AXA Life Insurance Claim Settlement FAQs

  • To whom would Bharti AXA Life Insurance pay the claim money?

    Bharti AXA Life Insurance pays the claim amount to the claimant in the case of hospitalisation claim. In the case of a death claim, the claim is payable to the nominee.

  • Who can be a nominee in a Bharti AXA Life Insurance policy?

    Policyholders can name any person as a nominee. However, the nominee is generally a close relative, preferably the next of kin.

  • Can Bharti AXA Life Insurance reject an insurance claim?

    Yes, Bharti AXA Life Insurance can reject claims if the claimant/nominee has provided incorrect information. Similarly, non-disclosure can also result in a claim rejection.

  • If the policy is not assigned, then in what time will the refund be done?

    If the policy is not assigned then it takes only 10 working days to process the refund for the premium amount given for purchasing the policy.

  • How long does it take for Bharti AXA Life Insurance to honour a claim?

    Generally, Bharti AXA Life Insurance honours life insurance claims within five days. However, claims requiring further investigation can take a maximum of four months.  

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