HDFC Life Insurance Claim Settlement
Claim Settlement Ratio | 98.01% |
Customer Care | 9:00 AM to 9:00 PM |
Death Benefit Paid For | 12,509 Policies |
Inception | 2000 |
Presence | 421 Branches |
Total Death Benefit Paid | 50.33 Crore |
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Claim Settlement of HDFC Life Insurance
HDFC Life Insurance provides a simple and hassle-free claim registration and settlement process. HDFC Life Insurance featured a high claim settlement ratio of 98.01%for the FY 2020-21. HDFC Life Insurance follows the philosophy of being committed to providing a quicker, simpler and efficient claim settlement process and ensures that the amount of claim is received by the entitled person/family quickly and easily. The insurer strives to settle claims in 1 day. Also, it provides dedicated claims assistance at every step of the claim process.
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How To Make Claim
HDFC Life Insurance Claim Settlement Process - Online
HDFC Life Insurance has a 3 step claim settlement process which is explained below:
Step 1: Verify Policy Details
The first step of requesting claims is to verify life assured’s policy details. By verifying you provide necessary information such as Claim Information, Information about Life Insured, Information about Claimant, and Contact Information of the Claimant.
Step 2: Submit Life Assured Details
Submit life assured details such as ID proofs, medical expenses documents, medical certificates and discharge receipts.
Step 3: Submit Nominee’s Details
The nominee should submit the details that are required for the process of claim submission and settlement.
HDFC Life Insurance Claim Settlement Process - Offline
One can apply for a claim at the nearest HDFC Life Insurance branch office. You can verify the policy details and provide required documents. The claimant will be required to submit life assured details and his/her details for the claim settlement process.
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Documents Required
Documents Required To Make HDFC Life Insurance Claim
Following is the list of documents required HDFC Life Insurance claims:
Claim Type
Documents Required
Natural Death Claim
- Death certificate issued by local municipal authority/government
- Death claim form (including NEFT)
- Original policy document
- Claimant’s address proof
- Claimant’s PAN card
- Medical documents or records
- Cancelled cheque or bank passbook
- Medical cause of death certificate
Unnatural Death Claim (Accidental Death/Murder/Suicide)
- Death certificate issued by local municipal authority/government
- Death claim form (including NEFT)
- Original policy document
- Claimant’s address proof
- Claimant’s PAN card
- FIR, police inquest report & panchanama
- Post mortem report
- Cancelled cheque or bank passbook
- Annuity claim documents
Disaster/Natural Calamities Claims
- Death certificate issued by local municipal authority/government.
- Death claim form (including NEFT)
- Original policy document
- Claimant’s address proof
- Claimant’s PAN Card
- Cancelled cheque or bank passbook
Critical Illness Claim
- Critical illness claim form
- Medical records (current & past) such as hospital records, reports of diagnostic tests done
- Original policy document
- Claimant’s address proof
- Claimant’s PAN Card
- Cancelled cheque or bank passbook
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HDFC Life Insurance Claim Settlement FAQs
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What is the claim settlement ratio of HDFC Life Insurance?
HDFC Life Insurance featured a high claim settlement ratio of 99.07% for the FY 2019-20.
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What type of bank account proofs can be submitted for the claim settlement procedure?
Original cancelled cheque, bank statement with pre-printed account number, IFSC code or a copy of the bank passbook can be submitted.
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How will I know my claim has been registered?
After sending the documents HDFC Life will send an acknowledgement letter within 15 days of receiving them. Any further requirements shall be notified via letter, email or SMS on your registered mobile number.
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Where can I submit the health claim related documents?
You can upload the documents online, visit the nearest HDFC Life Insurance branch office or you can submit the documents to the Health Claims Team for processing.
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What to do if the policy documents are not available with the nominee?
If the nominee does not have the original policy documents an Indemnity Bond should be submitted in the place of the policy documents. Note that the Indemnity Bond should be duly notarized.