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HDFC Life Insurance Claim Settlement

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Claim Settlement of HDFC Life Insurance

HDFC Life Insurance provides a simple and hassle-free claim registration and settlement process. HDFC Life Insurance featured a high claim settlement ratio of 98.01%for the FY 2020-21. HDFC Life Insurance follows the philosophy of being committed to providing a quicker, simpler and efficient claim settlement process and ensures that the amount of claim is received by the entitled person/family quickly and easily. The insurer strives to settle claims in 1 day. Also, it provides dedicated claims assistance at every step of the claim process.

  • How To Make Claim

    HDFC Life Insurance Claim Settlement Process - Online

    HDFC Life Insurance has a 3 step claim settlement process which is explained below:

    Step 1: Verify Policy Details

    The first step of requesting claims is to verify life assured’s policy details. By verifying you provide necessary information such as Claim Information, Information about Life Insured, Information about Claimant, and Contact Information of the Claimant.

    Step 2: Submit Life Assured Details

    Submit life assured details such as ID proofs, medical expenses documents, medical certificates and discharge receipts. 

    Step 3: Submit Nominee’s Details

    The nominee should submit the details that are required for the process of claim submission and settlement.

    HDFC Life Insurance Claim Settlement Process - Offline

    One can apply for a claim at the nearest HDFC Life Insurance branch office. You can  verify the policy details and provide required documents. The claimant will be required to submit life assured details and his/her details for the claim settlement process.

  • Documents Required

    Documents Required To Make HDFC Life Insurance Claim 

    Following is the list of documents required HDFC Life Insurance claims:

    Claim Type

    Documents Required 

    Natural Death Claim

    • Death certificate issued by local municipal authority/government
    • Death claim form (including NEFT)
    • Original policy document
    • Claimant’s address proof
    • Claimant’s PAN card
    • Medical documents or records
    • Cancelled cheque or bank passbook
    • Medical cause of death certificate

    Unnatural Death Claim (Accidental Death/Murder/Suicide)

    • Death certificate issued by local municipal authority/government
    • Death claim form (including NEFT)
    • Original policy document
    • Claimant’s address proof
    • Claimant’s PAN card
    • FIR, police inquest report & panchanama
    • Post mortem report
    • Cancelled cheque or bank passbook
    • Annuity claim documents 

    Disaster/Natural Calamities Claims

    • Death certificate issued by local municipal authority/government.
    • Death claim form (including NEFT)
    • Original policy document 
    • Claimant’s address proof
    • Claimant’s PAN Card
    • Cancelled cheque or bank passbook

    Critical Illness Claim

    • Critical illness claim form
    • Medical records (current & past) such as hospital records, reports of diagnostic tests done
    • Original policy document
    • Claimant’s address proof
    • Claimant’s PAN Card
    • Cancelled cheque or bank passbook
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    InsuranceDekho helped me get a good policy that added value for my money. Their customer support agent Payal Kumari was very good. I purchased HDFC Insurance from her through complete assistance.

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    By Jagbindar Singh
    On: Feb 29, 2024
  • User Reviews Reflect Reality

    Reading positive user reviews initially attracted me to InsuranceDekho, and now, after experiencing their HDFC Life Insurance services, I can confidently say that their review section reflects reality. The positive reviews, including mine, show the company's commitment to excellence in life insurance services.

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    On: Feb 28, 2024
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    I am impressed with the team of InsuranceDekho. They helped me in buying an HDFC life insurance policy. I got it online through the InsuranceDeko Online service. They had multiple types of life insurance and the expert team helped in buy the correct life insurance for me. Thank You!

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    On: Dec 04, 2023
  • Effortless service

    The team of InsuranceDekho was extremely helpful when I was buying the HDFC Life Insurance Policy from InsuranceDekho. They not only helped me select a desired life insurance plan but also explained everything about the process.

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    By Kiran Sharma
    On: Nov 24, 2023

Claim Process at HDFC Life Insurance

  • 1

    Claim Intimation

    In the event of the death of the life assured, the insurance company should be intimated as early as possible.
  • 2

    Submission of Documents

    For easy claim settlement, claim form, original policy document, death certificate and others documents should be submitted on time.
  • 3

    Claim Evaluation

    After successful submission of documents, the insurance company will thoroughly evaluate the claim filed.
  • 4

    Claim Settlement

    If claim request is approved, claim is settled within 30 days. In case of additional investigation, claim process may take 120 days.

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FAQs

  • What is the claim settlement ratio of HDFC Life Insurance?

    HDFC Life Insurance featured a high claim settlement ratio of 99.07% for the FY 2019-20.

  • What type of bank account proofs can be submitted for the claim settlement procedure?

    Original cancelled cheque, bank statement with pre-printed account number, IFSC code or a copy of the bank passbook can be submitted.

  • How will I know my claim has been registered?

    After sending the documents HDFC Life will send an acknowledgement letter within 15 days of receiving them. Any further requirements shall be notified via letter, email or SMS on your registered mobile number.

  • Where can I submit the health claim related documents?

    You can upload the documents online, visit the nearest HDFC Life Insurance branch office or you can submit the documents to the Health Claims Team for processing.

  • What to do if the policy documents are not available with the nominee?

    If the nominee does not have the original policy documents an Indemnity Bond should be submitted in the place of the policy documents. Note that the Indemnity Bond should be duly notarized.

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