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Aviva Life Insurance Claim Settlement

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Highlights
Claim Settlement Ratio98.01%
Customer Care9:00 AM to 6:00 PM
Death Benefit Paid For790 Policies
Inception2002
Presence93 branches
Total Death Benefit Paid80.78 Crore

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Disclaimer :
1. Premium has been calculated for coverage till 60 years
2. Eligibility depends on income, occupation and educational qualification

Claim Settlement of Aviva Life Insurance

Aviva India provides an easy and quick claim settlement process. The insurance company allows you to settle claims in both online as well as offline mode. Aviva Life Insurance featured a high claim settlement ratio of 98.01% in the FY 2020-2021. Aviva Life Insurance ensures complete transparency so that no problems are caused during the claim settlement process.

  • How To Make Claim

    Aviva India Life Insurance Claim Settlement Process - Online 

    The nominee/policyholder can intimate the claim online at the Aviva India website. Aviva India  has a 3 step hassle free claim settlement process. The process is as follows:

    Step 1: Visit the official website of Aviva Life Insurance Company, click on the ‘Customer Services’  and click on the ‘File a Claim’ option.
    Step 2: Enter your policy number and date of birth, and select the submit button to proceed with the claim settlement process.
    Step 3: Submit the required documents for the claim assessment.

    After the documents have been submitted and assessed for the claim to be settled a claim decision is made by Aviva India and the claim amount is released in the favour of the nominee/beneficiary through NEFT.

    Aviva India Life Insurance Claim settlement Process - Offline

    One can apply for a claim at any Aviva India branch office. You can verify the policy details and provide required documents. The claimant will be required to submit policyholder’s details, claimant’s details and the documents necessary for a particular type of claim for the claim settlement process. The documents can be submitted to the Claims Department at Aviva India branch office.

  • Documents Required

    Documents Required for Aviva India Life Insurance Claims

    Following is the list of documents required for Aviva India Life Insurance Claim: 

    Claim Type Documents Required
    Death/Accidental Death/Critical Illness Claims
    • Original Policy Document
    • Filled Claim Form
    • Claimant’s ID Proof
    • Copy of Death Certificate provided by  the local municipal authority
    • Claimant’s Address Proof
    • Medical Records
    • Latest Medical Attendance Report
    • Post Mortem Report/FIR/Punchana
    • Bank Account Details
    • Claimant’s Contact Number
    • Pancard of the Payee
    Survival Benefits Claim
    • Duly Filled Claim Form
    • Bank Account Details
    • Claimants Contact Number
    • Pancard of the Payee
    Maturity Benefit Claim
    • Original Policy Documents 
    • Duly Filled Claim Form
    • Claimant’s ID Proof
    • Bank Account Details
    • Claimant’s Contact Number
    • Pancard of Payee
    Annuity Claim
    • Bank Account Details
    • Claimant’s Contact Number
    • Pancard of Payee

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Aviva Life Insurance User Reviews

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What users are saying
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  • The counselors at InsuranceDekho are very professional. They visited my place and guided me through the life i...

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    A
    Aviva
    By Ashish Bhatia
    On: Jan 02, 2024
  • Purchased Aviva Jana Suraksha plan from InsuranceDekho’s website. The plan has multiple benefits, one of...

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    M
    Aviva
    By Manan Bajaj
    On: Feb 09, 2023
  • I bought the Aviva Life Insurance Group plan from InsuranceDekho through a digital process. Through the digita...

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    A
    Aviva
    By Avantika Arora
    On: Nov 17, 2022
  • I enjoyed a 24*7 and effortless service when I was buying the Aviva Life Insurance Group plan from InsuranceDe...

    Read More
    N
    Aviva
    By Niharika Vats
    On: Nov 09, 2022
  • There was a wide range of life insurance plans available while I was exploring the website of InsuranceDekho t...

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    G
    Aviva
    By Gargi Shukla
    On: Nov 04, 2022

Claim Process at Aviva Life Insurance

  • 1

    Claim Intimation

    In the event of the death of the life assured, the insurance company should be intimated as early as possible.
  • 2

    Submission of Documents

    For easy claim settlement, claim form, original policy document, death certificate and others documents should be submitted on time.
  • 3

    Claim Evaluation

    After successful submission of documents, the insurance company will thoroughly evaluate the claim filed.
  • 4

    Claim Settlement

    If claim request is approved, claim is settled within 30 days. In case of additional investigation, claim process may take 120 days.

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Aviva Life Insurance Claim Settlement FAQs

  • What is the claim settlement ratio of Aviva Life Insurance?

    Aviva Life Insurance has featured a high claim settlement ratio of 98%in the FY 2020-2021.

  • How much time does Aviva India take to settle a claim?

    Usually after claim documents are assessed the claim is settled and the claim fund is released within 30 days of receiving the claim related documents.

  • How do I check the status of my claim with Aviva Life Insurance?

    To check the status of the claim you can log onto the official website of Aviva Life Insurance Company. You can log onto the website with registered Email ID/Policy Number/ Contact Number, and password to check your claim status. 

  • Aviva India Life Insurance cover COVID-19?

    Yes, Aviva India life insurance plans cover death due COVID-19 disease.

  • How will I receive the claim amount?

    The claim amount will directly be transferred to the claimant’s/policyholder’s back account.

Aviva Life Insurance Contact Details

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