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Edelweiss Tokio Life Insurance Claim Settlement

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Claim Settlement of Edelweiss Tokio Life Insurance

Edelweiss Tokio Life Insurance offers a simplified claim settlement process that involves three steps, claim intimation, submission of documents, and claim decision. The documentation process is also customer-friendly. The nominee or the claimant can comfortably track the claim status online. The claim settlement ratio of 97.01% for the financial year 2020-21 makes it one of the most customer-friendly processes in the industry.

  • How To Make Claim

    Edelweiss Tokio Life Insurance Online Claim Settlement Process

    Edelweiss Tokio Life Insurance has a simplified online claim procedure on its official website.

    Step 1: Intimation Of Claim: The nominee or the claimant can visit the official website of Edelweiss Tokio Life Insurance to register the insurance claim. The nominee has to provide details of his/her name, contact telephone number, and insurance policy number.

    Step 2: Submission Of Documents: The second step is the submission of the necessary documents. There are three types of claims, death claim, health claim, and critical illness claim. Depending on the type of claim, Edelweiss Tokio Life Insurance will call for the necessary documents. On submitting the same, the company processes the claim. The company reserves its rights to ask for additional documents if required. 

    Step 3: Decision On The Claim: On processing the claim, Edelweiss Tokio Life Insurance settles the claims within 24 hours of the submission of the documents. The claim amount is credited to the nominee/claimant’s bank account.

    Edelweiss Tokio Life Insurance Offline Claim Settlement Process

    Besides the online channel, Edelweiss Tokio Life Insurance offers two more ways to register the claim. The nominee or the claimant can call the customer care toll-free number, 1800-2121-212 and notify the claim. Alternatively, the nominee/claimant can visit the nearest branch and contact Edelweiss Tokio Life Insurance for reporting the claim. The procedure of submission of the documents and the decision on the claim is the same as listed above.

  • Documents Required

    Documents Required For Edelweiss Tokio Life Insurance Claims

    The documentation procedure for registering the Edelweiss Tokio Life Insurance claim is a straightforward one.

    Nature of Claim 

    Documents to be submitted

    Death Claim

    • Original Policy Document

    • Claimant’s KYC details

    • Claimant’s statement of death

    • Copy of the death certificate

    • Copy of the cause of death certificate

    • In case of hospitalisation, medical records of the life assured being hospitalised.

    • Hospital certificate in the case of hospitalisation

    • Employer’s certificate for the salaried policyholder

    • Treating doctor’s certificate

    • Post-mortem report, if conducted.

    • FIR/Police Report/Panchanama/Inquest Report

    • Copy of the driving licence is the life assured was driving the vehicle.

    Critical Illness/Hospital Cash Benefit

    • Original Policy Documents
    • KYC details of the claimant
    • Policyholder’s Death Statement
    • Claimant Rider Statement
    • Medical records including case papers, test reports, and discharge/death summary.
    • Treating Doctor Certificate
    • Employer Certificate for a Salaried Employee.
    • Hospital Certificate In case of Hospitalisation.

    Disability Claim

    • Original Policy Documents
    • KYC details of the claimant
    • Medical records 
    • Treating Doctor Certificate
    • Employer Certificate for a Salaried Employee.
    • FIR/ Police Report/ Punchnama/ Inquest Report.
    • Copy of the driving license if the life assured was driving the vehicle. 
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Claim Process at Edelweiss Tokio Life Insurance

  • 1

    Claim Intimation

    In the event of the death of the life assured, the insurance company should be intimated as early as possible.
  • 2

    Submission of Documents

    For easy claim settlement, claim form, original policy document, death certificate and others documents should be submitted on time.
  • 3

    Claim Evaluation

    After successful submission of documents, the insurance company will thoroughly evaluate the claim filed.
  • 4

    Claim Settlement

    If claim request is approved, claim is settled within 30 days. In case of additional investigation, claim process may take 120 days.

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  • Where should the nominee/claimant submit the Edelweiss Tokio Life Insurance claim forms?

    The claimant or the nominee should submit the necessary claim forms and documents at the nearest Edelweiss Tokio Life Insurance branch or its head office.

  • Who is entitled to register the Edelweiss Tokio Life Insurance claim?

    The nominee can register the claim in the case of a death claim. The policyholder has to register the claim for health and critical illness claims.

  • How much time will Edelweiss Tokio Life Insurance take to honour the claim?

    If all the documents are in order, Edelweiss Tokio Life Insurance will not take more than 24 hours to honour the claim.

  • How will Edelweiss Tokio Life Insurance pay the claim amount?

    Edelweiss Tokio Life Insurance will credit the nominee/claimant’s bank account with the claim amount.

  • Can Edelweiss Tokio Life Insurance decline an insurance claim?

    Yes, Edelweiss Tokio Life Insurance can decline the insurance claim under the following conditions.

    1. The policy is not in force OR
    2. An exclusion condition applies OR
    3. The claim is a fraudulent one.

Edelweiss Tokio Life Insurance Contact Details

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