Niva Bupa Health Insurance

Niva Bupa Health Insurance was formerly known as Max Bupa Health Insurance Company Limited. It was founded in 2008 and is a joint venture between the Bupa Group and Fettle Tone LLP. Through the establishment of the concept of "health insurance for freedom and not constraints," Niva Bupa strategically changed the narrative surrounding health insurance in India.

About Niva Bupa Health Insurance

Niva Bupa Health Insurance caters to a large number of customers including individuals, families and senior citizens with plans starting from the lowest premium of Rs. 20/day. There are over 10,000+ network hospitals associated with NivaBupa where you can claim cashless treatment in less than 30 minutes. Niva Bupa Focuses on building relationships with its customers because according to the company “health insurance is not only for annual transactions”.

Go through the key metrics of Niva Bupa Health Insurance from the table below:

* Claim settlement ratio is the metric used to evaluate the insurance company on the basis of claims settled by them. The percentage of claims received and from that how much claim is settled is calculated and then the claim settlement ratio comes out. If the company has a claim settlement ratio greater than 85% then it is considered good to go for an insurance policy.

** Solvency ratio is used to calculate the financial stability of the company. It is used to measure whether the company is capable of paying its long-term debt or not.

There are two ways through which you can purchase the Niva Bupa Health Insurance policy, one is online and another is through agents.

Purchase Niva Bupa Health Insurance Policy via the Insurer’s Website

Please follow the given below process for purchasing Niva Bupa Health Insurance from its official website:

Step 1: Visit the Niva Bupa Health Insurance Website

On your search engine open the Niva Bupa health insurance website and visit the health insurance section.

Step 2: Fill in the Required Details

Fill in the basic information required such as name, contact number etc.

Step 3: Choose a Plan

Choose the plan and modify it by choosing the sum insured and riders according to your needs.

Step 4: Provide KYC

Provide your KYC details such as your PAN card number, aadhar card, photo etc.

Step 5: Read Terms and Conditions

Go through the terms and conditions of the policy and read carefully before purchasing.

Step 6: Make Premium Payment Online

After reviewing the plan go to the payment option and choose the payment option according to your convenience and make payment.

Niva Bupa is a company that is known for its hassle-free claim process and duration in which they settle the claim. Niva Bupa gives cashless treatment at their network hospitals. To file a claim for a network hospital you have to inform the company 48 hours before for planned treatment and within 24 hours for emergency treatment. For getting claims for the treatment taken at non-network hospitals you have to submit all bills and claim forms within 30 days of discharge and your claim will be processed within 7 days of submission.

Awards and Achievements of Niva Bupa Health Insurance

• Best BFSI Brands 2024 by Economic Times
• Gold winner in the category of Healthcare Insurance Company of the Year by IAMAI
• Best Health Insurer among standalone health insurance companies at the Mint BFSI Summit and Awards
• Winner of ESG 2023 in Golden Peacock Awards and honoured in the esteemed category of ‘Swift & Prompt Insurer’ at the Annual Insurance Summit

To connect with the Niva Bupa Health Insurance customer service and support team you can:

Visit Insta Assist on Website at https://rules.nivabupa.com/customer-service

Senior citizens may write to seniorcitizensupport@nivabupa.com for priority assistance.

Download the Niva Bupa Health Insurance Application

Raise a request for your query by registering your phone number on their website

Send "Hi" on Whatsapp Number 9811956696

Call for customer service- 18605008888

You can also connect with InsuranceDekho's Customer Support Team by sending an email to support@insurancedekho.com or by calling +91-755 1196 989.

Complaints & Grievance Redressal

Niva Bupa has a well-settled grievance cell which will help you in addressing your concerns. You can contact them with the following information:

Write at:

Customer Services Unit

Niva Bupa Health Insurance Company Limited

(formerly known as Max Bupa Health Insurance Company Limited)

Logix Infotec Park, D-5, 2nd Floor, Sector-59, Noida Pin Code - 201301.

Near Noida Sector 59 Metro Station

Customers may also visit any of the Branch offices/Branch GRO

You can visit the website of Niva Bupa go to customer support click on Grievance redressal and then follow the steps given there.

InsuranceDekho Grievance Redressal

You can also contact the InsuranceDekho grievance cell at :

grievance@insurancedekho.com . Or Contact Number: 7551196989