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HDFC ERGO Health Insurance Policy Download

HDFC ERGO General Insurance Company Limited was founded in the year 2002 as a joint venture between HDFC and ERGO International AG. Headquartered in Mumbai, Maharashtra, the company services over 1.5 crore customers and has a claim settlement ratio of 95%. [1]

This page will guide you through downloading your policy, accessing health insurance company documents, and addressing any additional queries regarding HDFC ERGOs policy details.

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HDFC ERGO Health Insurance Plan List

  • Individual (1)
  • Family (2)
  • Woman (2)
  • Parents (2)
  • Blood Pressure (2)
  • Kids (2)
  • Thyroid (2)
  • Diabetes (2)
  • Cover

    5 Lakh

    Cashless Hospital


    Starting From 1,391/month*

  • Cover

    5 Lakh

    Cashless Hospital


    Starting From 1,312/month*

What is a Health Insurance Policy document?

A health insurance policy document is important because it holds essential information required to form a legally binding contract between an insurer and the policyholder. This document may contain the following data:

  1. Policyholder’s name,
  2. Contact details (phone number, address, email ID),
  3. Terms and conditions of policy,
  4. Sum insured or the amount of coverage that a policyholder is getting within the plan,
  5. Premium amount to be paid monthly/annually
  6. Additional riders and opted add-on details
  7. Effective date of policy initiation and renewal
  8. Tax certificate
  9. Claim process
  10. Proposal details
  11. Health card

Importance of HDFC ERGO Health Insurance Policy Document

There are several reasons your policy document can hold great significance, they are:

  1. Dispute Resolution: If disagreements arise with the insurer regarding claim settlements or policy interpretations, the document serves as a reference point for resolution.
  2. Proof of Coverage: Your policy document is a document that’s proof of the total coverage being given to you.
  3. Understanding Your Benefits: Your policy document will help you understand all the benefits that you may avail on your policy
  4. Protection Against Fraud: Your policy document is the binding document between your insurer and you and should be kept properly to make sure that you are protected against any fraud during the process of claiming your coverage.
  5. Educational Tool: Your policy document also serves as a tool for people to understand various insurance concepts, terminology, and keywords.

Important Details in a Policy Document

Your HDFC ERGO Health Insurance Policy document can help you with the following:

  1. Coverage Details: Your health insurance policy document allows you to review and verify your coverage details.
  2. Sum Insured: Your health insurance policy document provides information on the annual total sum insured available under your plan.
  3. Tax Exemption Receipt: Your policy document also comes with a tax exemption receipt that helps you save taxes under Section 80D.
  4. Policy feature details: Your policy document contains information about the features of your policy and important considerations to keep in mind.
  5. Add-ons and Riders: Your policy document also has details about the add-ons and riders that you have opted for to go along with your policy.
  6. Renewal Details: You can also review your policy renewal information within your policy document.

How To Check HDFC ERGO Health Insurance Policy Status And Download Policy PDF?

Online Mode

You can check your policy status or download your HDFC ERGO Insurance Policy PDF through InsuranceDekho as well as through HDFC ERGO’s website.

Check Policy Status or Download Policy PDF on InsuranceDekh

Step 1: Log on to InsuranceDekho’s Website

To check via InsuranceDekho, log on to and click on ‘My Login’ placed on the extreme top right of the page.

Step 2: Enter Mobile Number & OTP

Enter your mobile number and OTP verification code to enter your dashboard.

Step 3: Check The Status or Download Policy PDF

You can choose to check the status of your policy, download the policy PDF as well as 5 previous service requests, and download the data.

Check Policy Status on HDFC ERGO General Insurance Website

Step 1: Visit HDFC ERGO’s Self-Help Portal

To track your policy status service request or download the policy PDF, visit HDFC ERGO’s Self Help Portal page and click on My Policies [2]

Step 2: Enter Authentication Details

Enter your policy number, mobile number, or email address, verify login through OTP, and enter the captcha

Step 3: Check Policy Status or Download Policy PDF

You will now be able to check the status of your current policy as well as the status of your past 5 requests.

Official Website of HDFC ERGO Health Insurance

For more details on HDFC ERGO’s Health Insurance policy document visit

Offline Mode

To check the policy status or to download the policy PDF of HDFC ERGO, connect with InsuranceDekho’s support team by mailing them to our registered email ID:

Tax Save
Save Tax upto ₹75000*
Under Section 80D

*Tax benefits are subject to changes in Income Tax Act.

HDFC ERGO Health Insurance Top Up List

  • Top-up (4)
  • Family (1)
  • Individual (1)
Name of PlanSum Insured
Optima PlusMin: 91 Days; Max: 65 Years5 Lakh Check Premium
my: Health Medisure Super Top-upMin: 3 Months; Max: 65 Years3 Lakh Check Premium
Optima SuperMin: 91 Days; Max: 65 Years5 Lakh Check Premium

How to report issues related to your HDFC ERGO Health Insurance policy?

Connect with HDFC ERGO’s support channels in the following way to report your issues [3]:

  • To initiate contact via WhatsApp, simply send a message saying "Hi" to the dedicated number 8169500500.
  • For assistance with claims, policy renewals, or any queries related to existing policies, you can connect with the customer support team at 02262346234
  • To purchase a new policy, please call 02262426242
  • If you need to address network hospital issues, you can reach out via email at
  • For matters related to authorisations, email
  • If you prefer in-person assistance, the HDFC ERGO office in Noida is located on the 5th floor, Tower 1, Stellar IT Park, C-25, Sector-62, Noida, UP, India - 201301

In case you are not satisfied with the support by HDFC ERGO, you can also connect with their Grievance and Redressal team [4]

  • Dial 022-6234 6234 to reach their customer service via phone.
  • Alternatively, you can address your concerns by emailing them at

Additionally, you can reach out to InsuranceDekho's customer support team for any assistance related to your policy:

  • Drop an email to
  • Reach out to InsuranceDekho's helpline at 755 1196 989 to speak with a dedicated customer support representative

You can also reach out to Mr. Rohit Khurana, the Grievance Redressal Officer, at If your issue persists, you can escalate it to the Principal Officer at For more information visit our Grievance Redressal page of InsuranceDekho



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  • Fast and easy process

    Needed health insurance pronto. InsuranceDekho's comparison tool saved me loads of time. Found a plan that fit my needs and budget perfectly. HDFC Ergo helped during the most crucial times.

    By Satakshi Soni
    On: May 29, 2024
  • Customer care assistance while...

    In all honesty, my choice of HDFC Optima Secure Health Insurance proved to be a lifesaver. It provided me with immediate assistance by paying for my unforeseen hospital bills. The procedure went smoothly, and InsuranceDekho's assistance was first-rate. I urge everyone to purchase it!

    By Kanishka Gupta
    On: May 21, 2024
  • Perfect Policy

    HDFC ERGO Health Insurance Plan is the most suitable health insurance policy. I learned about this health insurance plan during my online search at InsuranceDekho’s website. It comes at an affordable premium. I bought it without any delay. Recommend this health policy to everyone! Thank You

    By Simrat Kaur
    On: Apr 02, 2024
  • Affordable Policy

    My HDFC ERGO Health Insurance Plan is an affordable policy that covers me for major healthcare expenses. I bought the health policy after discussing my requirements with the experts at InsuranceDekho and I am thankful to the customer support team for suggesting me the best health insurance policy. Thank You!

    By Manoj Kumar
    On: Mar 21, 2024
  • Compared all the plans easily

    I visited the website of InsuranceDekho, where I compared so many health insurance plans and policies. The comparison is very easy as there is a feature on the website which compares the price itself. I was totally satisfied with it and purchased the HDFC ERGO Health Insurance Plan.

    By Ashutosh Yadav
    On: Mar 19, 2024