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Tata AIG Health Insurance Customer Care

Tata AIG Health Insurance is a trusted company with a reliable customer care team that guides and assists its customers throughout the journey. From initiating a claim to resolving their grievances, policy updates, and other details also get proper assistance and attention from the support team. Get complete information on the insurance companies nearest branch offices or contact phone or email details below.

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Tata AIG Health Insurance Customer Care Details

o reach out to Tata AIG Health Insurance’s customer service and support team, you can refer to the following details:

Call at

1800-266-7780

WhatsApp at

+91-9136160375

Email at

customersupport@tataaig.com

Mail at

Tata AIG Health Insurance Limited, 22, 2nd Floor, Community Center, New Friends Colony, New Delhi

For Buying New Policy Call at

1800-267-6115

For Agents and Intermediaries Call at

1800-267-7233

Services Offered by Tata AIG Health Customer Support

Here are a few of the top services provided by the Tata AIG Health Customer Care team:

  • Policy Inquiries and Updates: The customer care team will help understand the policy details, exclusions, waiting periods, and other terms and conditions. Also, inform you about any updates or additional information related to your purchase plan.
  • Change in Policy Details: Get support for changing or updating your name or PAN information, address, phone number, or other basic profile details.
  • Claim Assistance and Status Check: Insured individuals can get in touch with the customer team to receive guidance on the steps involved in the claiming process and necessary documents. Further, the team can file and track your claim status resulting in quick reimbursements or cashless treatment.
  • Premium Payment Assistance: Provides support and assistance with premium payments, i.e., updates on different payment methods available, quick solutions on transaction failure, or setting up auto-payments feature.
  • Grievance Redressal: The customer care team helps handle grievances, i.e., issues related to delays in the claim process or service dissatisfaction. In some cases, the issues or concerns are forwarded to higher authorities for quick resolution.
  • Policy Renewal: The team will help you with renewal issues, downloading renewal notices, and setting up reminders for renewals so that you don't miss one and enjoy the benefits.
  • Network Locator: Easily locate your nearby network hospitals, cashless network garages, or regional offices with the help of a customer care team.

Online Support Channels Offered By Tata AIG Health Insurance

Using the following channels connect with your Tata AIG Health Insurance’s support team at any hour:

  • Live Chat Support: Customers can connect with representatives using the WhatsApp Live Chat support feature for immediate assistance. Just send a "hi" to the customer support team at +91-9136160375 and they will offer a quick response. The user-friendly live chat feature also allows customers to share their policy documents and other credentials securely.
  • Email Support: Customers can send their detailed issues or inquiries to customersupport@tataaig.com Generally, the support team responds to email inquiries within 24-48 hours with personalized assistance and solutions.
  • Ticket Raise: For complex issues, under the self-service portal, customers can raise a ticket and track their status.
  • Self-Service Portal: Customers can connect with the support team using the self-service portal to download policies, track claims, and resolve queries.
  • Mobile App: Customers can install the mobile app from the Google Play Store or the Apple App Store for support services and other policy details.
  • FAQ page: Using the Insurance FAQs, customers can even get solutions to their queries easily.

Offline Support from TATA AIG - Major Cities and Branches

In order to get offline support from Tata AIG Health Insurance, visit the nearest branch office. Here are the details of Tata AIG’s top region-wise branch offices for your reference:

City

Address

Contact

Delhi NCR/North

Delhi-NFC

22, 2nd Floor, Community Center, New Friends Colony, New Delhi

New Delhi

Pincode : 110065

+91-7400010485,

+91-7400010486

West

Mumbai - Lower Parel

15th Floor, Tower A, Peninsula Business Park, GK Marg, Lower Parel, Mumbai.

Mumbai

Pincode : 400013

022-66844883

South

Millers Rd

2nd floor, JP & Devi Jambukeswar Arcade, No.69 Millers Road, Bangalore

Bangalore

Pincode : 560 052

080-66272829

Hyderabad

5th and 6th Floor, Imperial Towers, H.No 7-1-6-617/A, GHMC no - 615,616, Ameerpet, Hyderabad

Hyderabad

Pincode : 500016

040-66864900

Chennai

2nd Floor, Samson Towers,403 L Pantheon Road, Egmore, Chennai

Chennai

Pincode : 600008

044-66220222 / 044-66841050

East

Kolkata

Godrej Genesis, Unit No. 604, 6th Floor, Sector V, Kolkata, West Bengal

Kolkata

Pincode : 700091

033-40806100

Customer Support From InsuranceDekho 

Connect with an InsuranceDekho advisor for choosing a suitable plan, dealing with claim procedures, or queries related to Tata AIG Health Insurance Plans. Refer to the below-listed details:

InsuranceDekho Customer Service & Support Contact Information

Call us at

+91-7551196989

Email us at

support@insurancedekho.com

Mail us at

Girnar Insurance Brokers Private Limited,

Plot no.301, Phase-2,

Udyog Vihar, Gurugram-122022,

Haryana, India

Major City Branches and Addresses of Tata AIG Health Insurance

Here are the details of Tata AIG's Major City Branches for your reference to connect and consult:

City

Address

Contact

Mumbai

Mumbai - Parel

Building no. 28, Ground and Mezzanine Floor, Dr. Ernest Borges Road, Parel East, Opp. Shirodkar High School,

Mumbai, Maharashtra

Pincode : 400012

022-62606400 / 022-62606364

Mumbai - Lower Parel

15th Floor, Tower A, Peninsula Business Park, GK Marg, Lower Parel, Mumbai.

Pincode : 400013

022-66844883

Mumbai-Goregaon

7th and 8th Floor, Romell Tech Park, Cama Industrial Estate, Goregaon, Mumbai, Maharashtra 400063

Pincode : 400063

022-66844883

Mumbai - Andheri

Sumit Business Bay, Unit no.524, Andheri Kurla Road, Adjacent to Cinemax and WEH Metro Station, Behind Gurunanak Petol Pump Chakala, Andheri East, Maharashtra.

Pincode : 400069

02249676974, 02249676964

Mumbai-Ghatkopar

6th Floor, Unit No 616, 617 & 618, Rajhans Helix, 3, Old Shreyas Cinema, L.B.S Marg, Ghatkopar West, Mumbai.

Pincode : 400086

+91-9029010575,

+91-9029000480

Mumbai-Borivali

Office No 101, 1st Floor, Rameshwar Darshan Co Operative Housing Society Limited, Shimpoli Road, Borivali (West), Mumbai, Maharashtra

Pincode : 400092

+91-7400412192,

+91-7400412193

Mumbai - Vashi

1st Floor, West Side, Apeejay Express, Plot No. 87, Sector 17, Vashi, Navi Mumbai, Maharashtra

Pincode : 400703

02249713850, 02249714050

Delhi

Delhi-Kirti Ngr

A-2, 1st Floor, Kirti Nagar, Main Najafgarh Road, Near Kalra Hospital, New Delhi

Pincode : 110015

011-40047100

Delhi-NFC

22, 2nd Floor, Community Center, New Friends Colony, New Delhi

Pincode : 110065

+91-7400010485,

+91-7400010486

Bangalore

Ulsoor

Unit No.102, 1st Floor, PID no.75-43-6/3, Regent Point No.6, Cambridge Layout, Shiridi Saibaba Mandir Road, Jogupalya, Ulsoor, Bangalore, Karnataka

Pincode : 560008

+91-8951891417

Jayanagar 2

Siri Arcade', Plot No. 5, BBMP PID No. 59-10-5, 2nd Floor, Diagonal road, Jayanagar 3rd block, Bangalore.

Pincode : 560011

+91-9945176764

Millers Rd

2nd floor, JP & Devi Jambukeswar Arcade, No.69 Millers Road, Bangalore

Pincode : 560 052

080-66272829

Hyderabad

Hyderabad

5th and 6th Floor, Imperial Towers, H.No 7-1-6-617/A, GHMC no - 615,616, Ameerpet, Hyderabad

Pincode : 500016

040-66864900

Chennai

Chennai

2nd Floor, Samson Towers,403 L Pantheon Road, Egmore, Chennai

Pincode : 600008

044-66220222 / 044-66841050

Chennai-West Tambaram

1st floor, Rajendra Bldg. Duraiswamy Pillai Street, West Tambaram, Chennai

Pincode : 600045

+91-7400010368,

+91-7400010394

Kolkata

Shyambazar - Kolkata

Sree Uttarayana, Ground Floor, 2A, Girish Avenue, Shyambazar Street, Near Shyambazar Metro station, Bagbazar, Kolkata, West Bengal

Pincode : 700003

+91-7044637712

Kolkata

Godrej Genesis, Unit No. 604, 6th Floor, Sector V, Kolkata, West Bengal

Pincode : 700091

033-40806100

Tips for Effective Communication with Tata AIG Health Insurance Customer Care

Here are a few things to keep in mind when communicating with the insurer’s support team:

  • Policy Details: Make sure you have all the details related to your policy available at your end to avoid any delays.
  • Personal Information: Keep your PAN, Aadhaar, Voter ID, and other crucial documents ready so that you can check and update the customer care executive faster.
  • Explaining Queries: No need to hesitate or worry; try to be clear and concise in explaining your concerns to the support person.
  • Records of Communication: Maintain proper records of your emails sent/received to/from the support team, reference numbers, and other crucial details for future use and reference.

Grievance Redressal Contact Information and Branch Address

Here are the details to get your concerns addressed on a priority basis by the Tata AIG Health Insurance support team:

  • Email them at customersupport@tataaig.com
  • Send your concerns and queries on WhatsApp at +91-9136160375
  • To file a complaint if not satisfied with the service, call 24X7 Toll free number 1800-266-7780 or 022-66939500 (tolled).
  • Write to the head at head.customerservices@tataaig.com if there is no response or resolution that meets your expectations.
  • Contact the nearby Grievance Redressal Officer using thesecontact details.

Health Insurance News

FAQs

  • How does TATA AIG Health Insurance settle claims?

    You can register your claim online. The claim will be settled upon successful completion of formalities within 7 working days.

  • Can I track/submit my claim online?

    Yes, you can track/submit your claim online by providing the policy number and the claim registration number.

  • What are the documents required at the time of submitting a claim?

    The documents required for claim submission includes claim form duly signed, medicine bills, hospital bills, physician reports, test reports, operation theater notes, and discharge summary.

     

  • How much time does it take for claim settlement in case of reimbursement?

    If the due procedure is followed and all the documents are submitted, the company pays off the claims within 30 days of submission. 

  • Is cashless hospitalisation facility available under TATA AIG's policy for kids?

    Yes, you can avail cashless hospitalisation at 3000+ network hospitals.

User Reviews

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  • Policy Tracking Support

    I bought the TATA AIG Health Insurance Policy from the InsuranceDekho company’s official website. Tracking the health insurance plan after the purchase was as simple as choosing the right plan from their online platform. The customer care team was the best. Thank You!

    A
    Tata AIG
    By Ananya Mishra
    On: Mar 12, 2024
  • Easy process of selecting the ...

    On InsuranceDekho’s Website, After providing all the necessary details,I was able to check all health insurance plans as of my needs. Based on my budget and my needs for health Insurance, I purchased the TATA AIG Health insurance plan from InsuranceDekho’s Website easily and smoothly. Thank You!

    P
    Tata AIG
    By Pankaj Kumar
    On: Mar 01, 2024
  • Renewal of policy on time

    I bought the TATA AIG Family health insurance plan. The plan provides various healthcare benefits to me and my family. I bought it from the InsuranceDekho website. After some days of my purchase, I visited them again to get my policy renewed. The steps to do so were quick and easy. Thanks to the team for their assistance.

    G
    Tata AIG
    By Gunjan Bhatia
    On: Feb 20, 2023
  • Chatbox feature

    The chat box feature available on the InsuranceDekho website is quite impressive. I bought the TATA AIG Individual health insurance plan from the InsuranceDekho website. While making the payment, I was facing some issues so I used the chat box feature and all my queries were resolved. The plan provides coverage for one individual and covers him from several expenses. It is a must*go plan

    A
    Tata AIG
    By Aanchal Tandon
    On: Feb 16, 2023
  • Coverage for many expenses

    The TATA AIG Arogya Sanjeevani Policy has given me coverage for many healthcare expenses. I am happy to recommend InsuranceDekho too for its services were beyond my expectations. This policy along with ID’s support have made my life more simpler. I couldn’t have asked for a better solution. 

    H
    Tata AIG
    By Harpal D Singh
    On: Feb 01, 2023

Network Hospital in Popular Cities

CityNo of Hospital
Hyderabad348
Bengaluru251
Indore28
Mumbai133
Kolkata147
Faridabad37
New Delhi236
View All