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Universal Sompo Partners with Equence Technologies Pvt. Ltd. to Enhance Customer Experience

Updated On Nov 11, 2020

One of the leading general insurers of India, Universal Sompo has been offering a complete spectrum of general insurance products including Health, Motor, Travel, Home, and Commercial Insurance. To be precise, the insurer offers 135 IRDA (Insurance Regulatory and Development Authority of India) approved products to its customers. 

Universal Sompo has improved its digital footprint lately by offering WhatsApp interface for better services. The insurer is in progress of introducing an innovative communication on WhatsApp for the customers. It will be one of the first examples of a general insurer introducing a dedicated customer communication service on the messenger.    

The insurer until now was offering services to its customers via SMS and Voice Platform. Providing enhanced services through WhatsApp will help the customers get in touch with the company seamlessly anytime via their mobile phones.  

Universal Sompo has been committed to offering more efficient services in accordance with the requirement of Digital India. The insurer will keep offering services at an increasing rate on every channel available to become digital in true sense. 

Equence Technologies Pvt. Ltd. has given the Integration Platform for WhatsApp Integration. It will work with the general insurer, Universal Sompo, to launch several innovative services on WhatsApp for improving customer experience.  

About Equence Technologies Pvt. Ltd. 

Equence Technologies Private Limited is a 3-year-old company that offers Innovative Mobile Communication Solutions for the enterprise market such as e-commerce companies, banks, and other enterprises. It is a Bangalore-based company offering solutions to enterprises throughout India. The company after introducing WhatsApp-based solutions for the Enterprise market will very soon launch products for the SME market as well. 

The company is one of the fastest growing start-ups in the Mobile Ecosystem in the past few years. And with its strong foothold in the mobile communication solutions, it has managed to build a strong portfolio of customers in banking, financial services and insurance business till date.   

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