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Learn How To Claim Liberty Health Insurance

Published On Jul 21, 2022

Liberty General, a joint venture between Liberty Citystate holdings PTE Ltd and Enam Securities and DP Jindal Group, understands the vitality of health and therefore, offers comprehensive health insurance plans that benefit each individual.

The insurance provider covers pre and post hospitalisation expenses, the cost of second consultation and offers a free look up period of up to 15 days. These unique health insurance policies ensure that your health is their priority.

Learn How To Claim Liberty Health Insurance

Claim Process - Liberty General

Liberty General offers you a quick and hassle-free claim process through their appointed Vipul Med Corp TPA. The group is committed in offering quick claim support.

How to register a claim with Liberty General 

Call at toll free number 1800 102 7477 (between 8-00am to 8-00pm, 7 days of the week)
Mail on
Send a written claim imitation letter to appointed TPA or the applicable branch office by post or courier. The policyholder is required to intimate the appointed TPA at least 48 hours before planned hospitalization and in case of emergency situation, the policy holder is required to inform the TPA within 24 hours post hospitalization.

List of documents required for claim process

In-patient Treatment/Daycare Procedures

  • Duly filled and signed Claim Form.
  • Photocopy of ID card / Photocopy of current year policy.
  • Original Detailed Discharge Summary / Day care summary from the hospital. Original consolidated hospital bill with bill no. and break up of each Item, duly signed by the Insured.
  • Original payment receipt of the hospital bill with receipt number
  • First Consultation letter and subsequent Prescriptions. Original bills, original payment receipts and Reports for investigation supported by the note from the attending Medical Practitioner/ Surgeon demanding such test.
  • Surgeons certificate stating nature of Operation performed and Surgeons Bills and Receipts
  • Attending Doctors/ Consultants/ Specialist's/ Anesthetist Bill and receipt and certificate regarding same
  • Original medicine bills and receipts with corresponding Prescriptions.
  • Original invoice/bills for Implants (viz. Stent /PHS Mesh/ IOL etc.) with original payment receipts.
  • Hospital Registration Number and PAN details from the Hospital.
  • Doctor’s registration Number and Qualification from the doctor.

Road traffic accident

In addition to in-patient treatment documents, a copy of FIR from the Police Department / Copy of the Medico-Legal Certificate is to be submitted.

In non-medico legal cases

The treating Doctor’s Certificate with details of injuries (How, when and where injury sustained)

In Accidental Death cases In this case, a copy of the post mortem report along with the death certificate is to be submitted.

For Death Cases

In addition to in-patient documents, copy of death certificate, legal heir certificate and original death summary from the hospital has to be submitted.

Pre and post-hospitalisation expenses

  • Duly filled and signed Claim Form.
  • Photocopy of ID card / Photocopy of current year policy.
  • Original Medicine bills, original payment receipt with prescriptions.
  • Original Investigations bills, original payment receipt with prescriptions and report.
  • Original Consultation bills, original payment receipt with prescription.
  • Copy of the Discharge Summary of the main claim.

Ambulance Benefit

  • Duly filled and signed Claim Form.
  • Photocopy of ID card / Photocopy of current year policy.
  • Original Bill with Original Payment Receipt.
  • Treating Doctor’s consultation prescription indicating Emergency Hospitalization.

Reimbursement of Organ Donor Expenses

In addition to the documents of general hospitalization

  • Organ Function test / blood test proving organ failure.
  • Treatment Certificate issued by the Transplant Surgeon of the hospital concerned.
  • Nursing Allowance


With high customer service, technology implementation, Liberty General has become one of the leading insurance companies in India. In 2014, the company was awarded with ‘Employer of choice’ by excellence awards. With one of the most comprehensive and flexible health plans, Liberty General stands out distinctly with their 4000+ hospital network partner and thus, must be looked forward to when buying a health insurance plan.

Also Read: 

How To Check TATA AIG Health Insurance Policy Status

How To Check Reliance Health Insurance Policy Status


This article is issued in the general public interest and meant for general information purposes only. Readers are advised not to rely on the contents of the article as conclusive in nature and should research further or consult an expert in this regard.

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