Compare & Buy Car, Bike and Health Insurance Online - InsuranceDekho
Claim, renew, manage & moreLogin

How Can We Use Roadside Assistance Cover in Car Insurance?

Published On Sep 05, 2023, Updated On Sep 06, 2023

How Can We Use Roadside Assistance Cover in Car Insurance?

In the world of car insurance, Roadside Assistance Coverage emerges as a pivotal safeguard. This introductory exploration unveils its significance by defining its purpose and scope. With a spotlight on the reliability factor, we delve into the essential role of prompt assistance during unexpected vehicular challenges. Moreover, we illuminate how this service seamlessly integrates within the broader spectrum of car insurance, offering relief and comprehensive benefits to drivers in need.

Key Services Offered Under Roadside Assistance Coverage

Roadside Assistance Coverage offers a comprehensive suite of crucial services aimed at swiftly addressing unforeseen automotive predicaments. 

  • Among these services, Emergency Towing stands out, ensuring the safe removal of incapacitated vehicles during breakdowns, while varying coverage limits and towing distance conditions underscore the need for policyholders' awareness. 
  • Battery Jump Start comes to the aid of drivers grappling with unexpected battery failures, highlighting common causes like extreme weather and inactivity; this service involves meticulous procedures to mitigate potential damage. 
  • Addressing the ubiquitous issue of flat tires, Flat Tire Assistance grants the choice between repair and replacement, providing quick fixes through on-the-spot services. Fuel Delivery tackles the inconvenience of running out of fuel, offering a limited amount and specific fuel types to reach the nearest station. 
  • Lockout Services counteract the frequent mishaps of accidental vehicle lockouts, utilising specialised methods that require careful execution to prevent damage. 

How Can We Use Roadside Assistance Cover in Car Insurance?

Benefits of Roadside Assistance Coverage

Roadside Assistance Coverage presents a range of invaluable benefits that transcend conventional car insurance. The convenience and peace of mind it affords drivers by eliminating the hassle of arranging independent assistance during breakdowns is complemented by the assurance of 24/7 emergency support. Moreover, substantial cost savings materialise as drivers compare potential expenses without coverage, sparing them from sudden financial strains during unforeseen vehicle troubles. Safety is profoundly enhanced as the coverage prevents hazardous situations, especially in remote areas or at night, while simultaneously reducing risks tied to self-initiated repairs. This suite of benefits not only ensures driver confidence and security but also reinforces the coverage's pivotal role in transforming emergency scenarios into manageable experiences on the road.

How to Use Roadside Assistance Coverage?

  • Contacting the Insurance Provider:

Access the provided contact details, typically available in policy documents or on the insurer's website. Familiarise yourself with the essential information needed for assistance, including your policy number and specific vehicle details.

  • Verification of Coverage:

Verify the presence of roadside assistance coverage in your policy and ensure it meets your requirements, accounting for coverage limits, eligible incidents, and service providers. Furnish vital policy information, such as the policy number and relevant details, to the service provider for seamless assistance coordination.

  • Coordinating with Service Providers:

Once coverage is verified, expect to receive estimated arrival times and updates from the service provider. These timely notifications not only help in managing expectations but also offer a sense of reassurance as assistance is en route. It's crucial to uphold open communication with the service provider, promptly conveying any alterations or concerns. This proactive approach contributes to a smoother resolution of the situation and ensures that the assistance provided remains aligned with the evolving circumstances.

Limitations and Exclusions

Coverage Limits serve as another important facet of roadside assistance coverage. These limitations are designed to ensure the responsible and fair use of the service. One common limit is the maximum number of service requests allowed within a specific timeframe. This provision prevents excessive usage and ensures that the coverage remains available for genuine emergencies. Furthermore, coverage restrictions based on vehicle type and age may exist, a consideration particularly relevant for drivers with diverse vehicle types. Familiarising oneself with these limitations ensures optimal utilisation of the coverage's benefits.

Geographic Limitations add another layer of complexity to the coverage's scope. While roadside assistance is designed to offer support wherever needed, coverage availability might be influenced by specific regions or countries. It's crucial to be aware of the areas where coverage may be limited or unavailable, especially when travelling. Moreover, travel-related considerations and limitations could impact the extent of the services provided. By understanding these geographic constraints, drivers can plan their journeys more effectively, knowing when and where to expect seamless assistance.

Tips for Maximising Roadside Assistance Benefits 

  • Regular Vehicle Maintenance:

Regular vehicle maintenance is a fundamental strategy that significantly diminishes the likelihood of breakdowns by preserving the vehicle's good condition. This practice also ensures the health of vital components, mitigating the potential for sudden failures. The proactive care undertaken through regular maintenance serves as the bedrock for amplifying the effectiveness of coverage, fortifying the vehicle's reliability and minimising the chances of encountering unexpected vehicular issues.

  • Familiarity with Policy Details:

A strong grasp of policy details is essential. Understanding terms, conditions, and restrictions empowers informed decision-making, preventing unwelcome surprises. This familiarity ensures expectations align with the coverage scope, enabling policyholders to utilise their coverage effectively and confidently.

  • Immediate Reporting of Incidents:

During emergencies, promptly reaching out to the insurance provider is vital. Timely communication not only accelerates assistance but also minimises delays. This immediate reporting prevents potential claim denials that may arise due to reporting delays, ensuring a swift and effective resolution of the situation.


Roadside Assistance Coverage presents a versatile safety net for drivers. Its benefits, from convenience to cost savings and enhanced safety, underscore its pivotal role in car insurance. Encouragement to embrace and employ this coverage aspect is paramount, ensuring drivers can confidently navigate unexpected vehicular challenges. The peace of mind and convenience it offers are indispensable companions on the road, solidifying the role of roadside assistance coverage as a cornerstone of comprehensive car insurance protection.


  1. What is Roadside Assistance Coverage, and why is it important? 

Roadside Assistance Coverage is a service included in car insurance that provides help during unexpected vehicle breakdowns or emergencies. It's crucial because it offers timely support, minimising the inconvenience and risks associated with vehicular issues.

  1. What services are typically covered under Roadside Assistance? 

Roadside Assistance covers services like emergency towing, battery jump-start, flat tire assistance, fuel delivery, and lockout services. These services are designed to address common challenges drivers might face on the road.

  1. How can I use Roadside Assistance when I need it? 

In case of a breakdown or emergency, you can contact your insurance provider using the provided contact information. You'll need to provide your policy details and information about the situation to receive assistance.

  1. Are there any limitations to Roadside Assistance Coverage? 

Yes, there are limitations. Some policies may exclude pre-existing conditions, specific incidents, or services outside the policy's scope. Coverage may also have restrictions based on the number of service requests, vehicle type, and age.

  1. Can I use Roadside Assistance coverage when I'm travelling to other regions or countries?

Coverage availability might vary depending on specific regions or countries. It's important to check with your insurance provider about coverage when travelling and to understand any potential limitations or considerations.

  1. How can I maximise the benefits of Roadside Assistance Coverage? 

To make the most of this coverage, consider these tips: maintain your vehicle regularly to reduce breakdowns, familiarise yourself with policy details to avoid surprises, and immediately report incidents to prevent delays in receiving assistance.


This article is issued in the general public interest and meant for general information purposes only. Readers are advised not to rely on the contents of the article as conclusive in nature and should research further or consult an expert in this regard.
must dotmust graphics

Why to buy from InsuranceDekho?

  • Instant policy # within 5 mins
  • More than 45 Lac happy customers
  • Claim Support available all 7 days of the week

People Also Read