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How Can I Check My Life Insurance Status Online?

Published On Nov 18, 2021, Updated On Sep 06, 2023

The days of taking a whole day off to visit the branch of your insurer to know your insurance status are long ago. With technology, every other thing evolved, and so does the insurance industry. Nowadays, you can know your insurance status from the comfort of your home. A Life Insurance Company provides a number of ways for registered consumers to verify the status of their policies, including an SMS-based helpline and a portal. Furthermore, there is also a team of customer care that can be contacted if the customers wish to know the whereabouts of their insurance policies.

What are the four main ways to check the status of your insurance policy?

It shouldn't surprise anyone that there are multiple ways to check your insurance policy status. While one of them is convenient for someone, it shouldn't be necessary for the next person to use the same method to know their insurance status. With that being said, here are the four main ways to check your insurance policy status:

Customer Care

Customer care is the most preferred method for people to know their insurance policy status. All you are required to do is to provide the executive with your policy number. And you will get to know the current status of your policy.

DIY Online

Going online is a strong suggestion, and it is for a good reason. It saves you a lot of time and effort. If you are a new user, you need to complete your registration process. By doing that, you can take the initiative to check the current status of your purchased insurance policy any time you want.

Going to the Branch

It is one of the oldest methods that you can try to check your insurance status. While it is one of the oldest ways to do this, going online to check your policy insurance status is recommended over this.


There are many firms that allow you to know the current status of your policy insurance via SMS. If you don't have enough time or are a new user who hasn't registered on the insurer's website yet, you may still use the SMS service to check the status of your policy and learn the most important policy-related details.

How To Check Policy Status On The Website Of A Life Insurance Company? 

If a user has registered already and they wish to know or check the status of their insurance policy, they can do so by going to the website of the Life Insurance Company and logging in there.

However, in the case of a new user who had just bought a policy, you are required to finish the registration process to see the information regarding your policy.

Steps to be followed by registered users:

  • To get started, registered users must log into the insurer's main website. You must click the 'Online Services' option that is present on the front page.
  • Following that, you will be sent to a screen with several alternatives, like "Online Loan," "Customer Portal," "Pay Premium Online," etc. 'Customer Portal' is the option you must choose.
  • You will then be sent to the Life Insurance Company's e-Services page. You must first choose the 'Registered Users' option in order to access the login page.
  • After that, you need to give a user ID, password, and date of birth to sign in. Once you have signed in, you will be able to view information about your policy and check the policy status.
  • Life Insurance Companies offers its e-Services feature at absolutely no cost to the customer to provide customers on-demand and real-time service.

Steps to be followed by the new user:

In case you are a new user, first, you will need to register yourself by choosing a unique username and password on the website of Life Insurance Company.

How To Track The Status Of The Policy Via SMS?

Another way to check your policy status on the go is through the insurer's SMS-based helpline service. If you are falling short of time or if you are a new user who hasn't registered on the insurer's website yet, you can still check the status of your policy and get to know the key policy-related information through the SMS service.

How To Track The Status Of The Policy By Contacting The Customer Care?

To check your policy status, you can contact the regional offices as well. Apart from letting you know your policy status, you can also avail of other services such as policy-specific information, grievance redressal, or address change. To contact the insurer over the phone, you need to navigate to the 'Phone Help Line' page on the insurer's website.


For distinct client zones, the insurance categorises numerous cities and towns. You may check the location, phone number, and email address of a branch in your city based on where you live. Customers can also receive updates on the insurance policy using an IVRS service.


Q. Is it Possible to Transfer a Life Insurance Policy?

A. It is possible to transfer life insurance policies, but there are a number of crucial aspects to take into account beforehand. The policyholder must ensure that the transfer complies with local legislation and that the new owner is qualified for coverage.

Furthermore, it's critical to comprehend any charges or taxes related to transferring an insurance policy because they might differ greatly based on the sort of policy and the area. A life insurance policy can be properly transferred from one individual to another with thought and organisation.

Q. If I'm a new user, how can I register myself on the LIC portal?

A. The LIC portal's registration process is incredibly simple and hassle-free. A new user may start the registration process for e-Services by LIC by selecting their own credentials. Simply complete the online registration form, attach any necessary papers, and submit. When your registration is completed, a confirmation message will be sent to the email address you supplied. You'll see a link in the email. You will be sent to a website where you may link your policy with your account after clicking the link.

Also read - Factors To Consider While Buying Life Insurance Policy

Disclaimer: This article is issued in the general public interest and meant for general information purposes only. Readers are advised not to rely on the contents of the article as conclusive in nature and should research further or consult an expert in this regard.

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