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How to Check ICICI Prudential Life Insurance Policy Status?

Published On Apr 13, 2021 12:00 AM By InsuranceDekho

ICICI Prudential is one of the few providers of private life insurance that is prominent among insurance service providers in India, provides term insurance, pension plans, ULIP plans, child plans, group plans, savings plans, rural plans, among others. 

Process to Check ICICI Prudential Life Insurance Policy Status Online

 Let us take a look at how we can use the ICICI Prudential Website to check online the policy status

Step 1: Visit the “ICICI website's homepage” and click the login button at the top of the list. When the “Login button” is pressed, the “drop-down” appears. From the drop-down, select 'Customer' after which you will be routed to the customer login page.

Also Read:- Here is Your Guide To Different Life Insurance Plans

Step 2: You should insert your “mobile number/email.ID” and password to sign into the consumer portal if you are an authorised customer. You can also pick any operation from the 'Start In' drop-down and you will be guided to the chosen page. Click on the “New User” button to register yourself as a member if you are not an authorised customer. You have the choice to enter either your email.ID/mobile number/ policy number to register. To continue with the registration, you must also type your birth date and select 'Send'. NRIs are only permitted to sign up for their mail IDs.

Step 3: You would have to create a one-time password (OTP) for authentication after the previous step has been completed. On the new tab, click on 'Generate OTP' and, based on the details you gave in the previous step, you will get the OTP through SMS/Email. To set a password, search your email/ SMS and insert the OTP. You will log into the portal with your credentials after you have chosen a password.

Process to Check ICICI Prudential Life Insurance Policy Status Offline

You can follow thee simple steps to check ICICI Prudential life insurance policy status offline:

  1. ICICI Prudential Life Insurance consumers can use the SMS Helpline service to verify their policy status. By sending a quick SMS to the helpline service, you can get updates on the deadline for premium payment, policy status, portfolio fund valuation, and much more.
  2. Before using the offline SMS services, you should register your mobile number with the firm. By sending an SMS to 56767, you can do so. Type the "8-digit policy number" in "REG <Space>" and your birth date.
  3. Type “PST <Space>” into your policy number and then send it to "56767" to get updates of your policy through SMS.
  4. Services can also be made available via email and phone. Send your problems and questions to "" from your registered email. In India, customers can get policy-related data through a call. Dial “18602667766” inside India for calls. NRI must call at +91-(22)61930777 for information relevant to the policy.

Checking ICICI Prudential Life Insurance Policy Status via Mobile App

Using the ICICI Prudential Life Smartphone App, ICICI Prudential has come up with a simple way for clients to view and control their life insurance policies. 

Step 1: Download the ICICI Prudential Life Mobile App from the Play/App Store on your mobile.

Step 2: Open the app and login using your phone number and password once you download the app. Using the (used while registering on the website). Through an OTP, you can also log in. Enter your e-mail/mobile number and enter the OTP you have got to securely sign up.

Step 3: You would be on the homepage following effective registration, ready to view a plethora of resources. Users can quickly navigate through what they are searching for and follow the app directions to execute multiple tasks.


In order to satisfy the diverse needs of customers, ICICI Prudential Life provides a variety of life insurance options. Users have Internet access and can use their laptop/computer, cell phone, tablet, etc to verify their “ICICI Prudential life insurance” policy status.

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