Compare & Buy Car, Bike and Health Insurance Online - InsuranceDekho
Claim, renew, manage & more Login
Hurry Up!
Save upto ₹75,000 on taxes in 80D. Buy a health insurance now!
View Plans

Religare Health Insurance to Take AI's Help in Growing Business

Updated On Sep 01, 2020

The insurance industry is all set to take a leap owing to advanced technological capabilities and transformed and altered customer behaviour. And Care Health Insurance formerly Religare Health Insurance (RHI) is a part of this transformation.  

Religare has usually invested in the effective use of technology to offer excellent customer service, product innovation, and value-for-money services by operating on the principle tenets of ‘consumer-centricity’.

The EVP, Head-IT of RHI Suresh Kolla shares thoughtful insights about how he is helping the company through technology.

4 years ago, when the company started its journey to digital, it realized that only 10% of the policies were underwritten digitally.  

Kolla says, "To overcome this, we had to think and assess as to what changes can be done in the technological system that would enhance customer experience and make them adopt digital. The bigger challenge, however, was to present a digital model to channel partners, who were more comfortable working in the traditional manner. So, we knew we had to present it in a way that will help them sell better, save time, and provide a better scope of transparency." 

A huge number of policyholders make claim settlement requests daily. Which is why, in order to provide high customer satisfaction, the health insurance companies aim at solving even the slightest inconvenience reported by the policyholders. 

Religare Health Insurance, in order to ensure utilization of digital platform by customers and channel partners, provided them with a website, an e-portal, and application. Kolla shares that it is because of digital platforms that 85% of their policies are issued digitally.  

The huge range of products was an advantage, whereas longer hours that took to settle claims for them and customer query was not. To sort this out, Religare deployed a chatbot, powered by Google Dialogflow, to address customer grievances. 

As a solution, today Religare Health Insurance settles claims and reimburses the sum within one week. 

Keeping in mind the disruptive capabilities of AI, Kolla seeks to deploy it in RHI. RHI is testing some Artificial Intelligence projects by operating with a startup which Kolla believes will strengthen different process in the organisation.  

Kolla explains, “Rather than reviewing and investigating every case, we wanted something that can accelerate claim settlement automatically. On achieving certain benefits and a fair level of comfort, we will deploy the solution.” he adds, "We are working on another project related to customer propensity wherein we are reviewing our channel partners and trying to see what is causing the customer to drop out. On the basis of this, we are trying to tailor our conversations with them.”

Health Insurance Coverage Calculator

Who do you want to insured ?

  • Individual
  • Couple
  • Family
  • Parents

Age of eldest insured member ?

Where do you live ?

Metro
Non-Metro
Disclaimer : Actual Coverage might vary basis your location, age and number of members

Best Health Insurance Plans In India

  • Cover 5 L
    Starting at 832/month*
    No room rent limit 100% no claim bonusUnlimited restoration benefits3 years PED waiting period
    View All Features
  • Cover 10 L
    Starting at 739/month*
    No room rent limit Unlimited restoration benefits50% no claim bonus4 Years PED Waiting period
    View All Features
  • Cover 5 L
    Starting at 447/month*
    No room rent limit 33% no claim bonus100% restoration benefits3 years PED waiting period
    View All Features
  • Cover 5 L
    Starting at 1,312/month*
    No room rent limit 50% no claim bonus100% restoration benefits3 yrs PED waiting period
    View All Features
  • Cover 5 L
    Starting at 448/month*
    Single Private A/C Room 20% no claim bonus100% restoration benefits1 year PED waiting period
    View All Features
  • Cover 5 L
    Starting at 664/month*
    No room rent limit 20% no claim bonus100% restoration benefits2 years PED waiting period
    View All Features
  • Cover 5 L
    Starting at 675/month*
    No room rent limit 50% no claim bonusUnlimited restoration benefits3 years PED waiting period
    View All Features
  • Cover 5 L
    Starting at 690/month*
    Single Private A/C Room 100% restoration benefits3 years PED waiting period
    View All Features
  • Cover 5 L
    Starting at 546/month*
    Twin sharing room Zero no claim bonus100% restoration benefits2 years PED waiting period
    View All Features
  • Cover 5 L
    Starting at 566/month*
    No room rent limit 20% no claim bonus100% restoration benefits3 years PED waiting period
    View All Features
  • Cover 5 L
    Starting at 1,770/month*
    Zero no claim bonusNo restoration benefits1 year PED waiting period
    View All Features
  • Cover 40 L
    Starting at 62/month*
  • Cover 2 L
    Starting at 146/month*
  • Cover 5 L
    Starting at 806/month*
    Single Private Room 10% no claim bonus100% restoration benefits2 years PED waiting period
    View All Features
  • Cover 5 L
    Starting at 476/month*
    60% no claim bonus150% restoration benefits4 years PED waiting period
    View All Features
  • Cover 5 L
    Starting at 526/month*
  • Cover 5 L
    Starting at 855/month*
    25% no claim bonus100% restoration benefits4 years PED waiting period
    View All Features
  • Cover 5 L
    Starting at 448/month*
    Single Private A/C Room 20% no claim bonus100% restoration benefits1 year PED waiting period
    View All Features
  • Cover 5 L
    Starting at 396/month*
    No room rent limit Room rent upto 2% of SI Room rent upto 1% of SI No room rent limit
    View All Features
  • Cover 5 L
    Starting at 738/month*
    No room rent limit 50% no claim bonus100% restoration benefits3 yrs PED waiting period
    View All Features
Note: Premium is shown for 18yr old individual of Delhi
Show More
Must BuyMust Buy

Why to Buy Health Insurance Policy Online from InsuranceDekho

  • Tax benefit upto 75,000*
  • Claim support everyday 10AM-7PM
  • 66 Lacs+ happy customers